I am currently in the middle of a return with MISSACC and wanted to share my experience so far, as it may help other customers set expectations.
I ordered a dress that arrived with construction issues, including a seam separating and decorative elements coming loose. These issues were present upon arrival and documented immediately with photos.
MISSACC’s published return policy states that damaged or defective items are eligible for a full refund, including shipping. However, despite reporting the issue promptly, I experienced repeated attempts to reframe the defects as “expectations,” along with multiple offers of partial refunds and deductions that did not align with the written policy.
Resolution only began progressing after firm, persistent communication and referencing the policy directly. A return label has now been arranged, and the refund is in progress, but the process required far more back-and-forth than I would expect for a clearly defective item.
To be fair, customer service has remained polite throughout, but others considering should be aware that returns for defects may require persistence, careful documentation, and patience to reach an almost-policy-consistent outcome. I will update this review once the return and refund are fully completed.
