Headway.co Kundenbewertungen: 160

I strongly discourage considering this

I strongly discourage considering this company. Steer clear. As a client of a healthcare professional newly enrolled with Headway, my experience has been far from satisfactory. The insistence on having a credit card on file, despite my insurance covering the full amount, was a major inconvenience. Despite assurances that I would only be charged for last-minute cancellations or missed appointments, my credit card was billed over $100, contradicting their own confirmation that I owed nothing. Attempts to rectify the situation through emails were met with disregard. The provider affirmed that I did not owe anything, yet Headway showed no interest in addressing the erroneous charge. Immediate action on my part involved disputing the charge with my credit card company. Their response to my email only assured me of a $0 charge for future appointments, a statement I find hard to trust given their recent mishandling of billing. It appears that their modus operandi involves overcharging customers, potentially capitalizing on interest, and leaving clients to endure a protracted refund process. Adding insult to injury, they lure in new providers with a $250 incentive, contributing to the perception of a dubious scheme. My advice is to run away from this unscrupulous company and refrain from divulging any payment information. It's a shame they operate in such a manner.

Collaborating with Headway has

Collaborating with Headway has significantly benefited my practice. The platform is straightforward and user-friendly. However, I find room for improvement in their offerings, particularly in enhancing the directory/referral system.

The platform is generally satisfactory

The platform is generally satisfactory, with swift credentialing and reasonable rates. However, a notable drawback is the absence of access to clients' demographic details. Specializing in women's services, managing appointments with men has posed challenges. The process of redirecting them to a more suitable provider could have been smoother if demographic information was accessible before consultations.

My experience with the company

My experience with the company was disappointing. I reached out to confirm insurance acceptance, and they assured me all was fine. After a brief, 15-minute appointment with a therapist, I later discovered they didn't actually accept my insurance. Now I'm stuck with an unexpected bill of nearly $300. Communication and accuracy in insurance information were lacking, causing frustration and financial inconvenience.

Considering my experience with Headway,

Considering my experience with Headway, it took a disappointing turn when they insisted on having my bank account username and password during the provider onboarding. When I suggested providing just the routing number for deposits, my communication was abruptly cut off. Despite multiple follow-up emails, there was no response. Insisting on sensitive login details raised serious concerns about scam security practices. It prompted me to withdraw from any further association with the company.

In 2022, I encountered billing issues

In 2022, I encountered billing issues with Headway, as they miscalculated my co-pay for counseling sessions, resulting in a $1200 loss for them. Despite my switch to cash payments, contacting customer service was challenging, with limited responsiveness. Recently, after resuming services with Headway through an in-network insurance plan, they again miscalculated my co-pay, claiming $85 owed per session. Despite inquiries and escalations, the billing problem persists, causing frustration, financial strain, and even session cancellations. Headway's ongoing incompetence in handling insurance matters hinders mental health access and underscores the need for a more efficient customer service and billing department.

Starting with Headway has been a bit

Starting with Headway has been a bit perplexing. Setting up my provider account proved challenging, especially with the insistence on using my CAQH credentials. While I've been with CAQH for years, sharing my username and password feels unnecessary. Headway should explore alternative vetting methods, aligning with industry standards to alleviate concerns about security. Is anyone else uneasy about divulging login details?

The company allows you

The company allows you to make appointments even when the provider is not available, and this has happened twice. The provider mentioned that she checks messages when she has a chance. I do not recommend Andrecia Spaulding. I sent an email to the support team on 11/14/2023 but have not received a response back.

I ended up with more

I ended up with more stress than I had to begin with, and added anxiety to that. I tried this platform and Talkspace (which was even worse) because my insurance recommended them in their program. Unfortunately, these platforms are full of so-called half-professional providers with barely any experience who never respond nor show up. To make matters worse, you cannot cancel when they don't show after 30 minutes, or they will charge you $75 for that. Now, I have to take time out of my busy day to schedule sessions that never happened, and I need to see a real professional to vent about this platform and its poor service. I do not recommend it; it seems like they prioritize the provider and not the client. It's best to go to a real professional in person. Lesson learned.

The program's insightful guidance on leveraging different platforms

The program's insightful guidance on leveraging different platforms to establish and grow a practice was exceptionally informative, offering valuable insights into the process.