Headway.co Kundenbewertungen - 144

They need to seriously improve their customer support

I recently tried using this platform and it was a mess. The providers themselves were fine, but the customer service was terrible. You can’t even call them, everything's done through tickets. They completely messed up my insurance details. They kept saying my secondary insurance was my only one, even though I confirmed multiple times it wasn't. It took over a month to fix, and they charged me extra for past sessions. Their customer service felt like talking to robots, just scripted answers. I wouldn't recommend this platform to anyone. They need to seriously improve their customer support.

It's been super frustrating and confusing

I gotta say, dealing with this place has been a nightmare. First off, it took them a whole month to verify my insurance, and they kept messing it up. I had to go in four times, and each time, they charged my card different amounts. They never even billed my insurance! I put in a bunch of tickets, but nobody seems to know what's happening. They claim their system has some kind of super bill, but it's totally useless. There are no real invoices that I can use for insurance claims, just a basic credit card receipt with no details about the charges. It's been super frustrating and confusing.

I tried this company hoping

I tried this company hoping for some support, but it was just a frustrating experience. Felt more like they were trying to drain my wallet than actually help me. It's like their system is designed to make things worse. I mean, who even runs a service where you can't talk to a real person? No phone number, no human interaction, nothing. Just a faceless entity that doesn't care about your problems. I thought I'd get some genuine assistance, but it feels like they just want you to keep paying without providing any real value. Honestly, save yourself the trouble and look elsewhere for help.

Been using Headway for a

Been using Headway for a bit now, about 6 weeks. But guess what? None of my sessions are covered by my insurance yet. I should have hit my out-of-pocket max ages ago, but nope, still paying. Reached out to customer service a couple of weeks ago. They said, "give us two days." Two days later, I ask for an update, and they need another two days. This keeps happening, and they finally say my provider isn't "credentialed" with my insurance. Talked to my insurance, and they said that's not true. Headway asked for more time, but it's been two weeks now, and nothing's fixed. So frustrating!

I walked into this mess

I walked into this mess thinking it was gonna be a breeze, but boy was I wrong. They hit me with the full charge instead of running it through my insurance first. So, here I am, months later, still trying to claw back my money. I sent them everything they needed—bank statements, insurance details, you name it. But dealing with their support team is like talking to a brick wall. Either they're totally clueless, or they're just playing games with my cash. It’s frustrating beyond belief, and I’m left wondering if I’ll ever see that refund. Feels like I'm being robbed in broad daylight.

Avoid this place

So, I signed up for therapy with high hopes, but it's been a nightmare. My therapist billed my sessions wrong, and suddenly, my insurance said they were out of network. When I tried to sort it out, my insurance company told me it's not true and asked for a contact number. Guess what? There isn't one. No way to reach them. I even left messages on their site and sent emails. Nothing. Crickets. What kind of mental health service has no customer support? Did some digging on BBB and Reddit, and turns out, this is a common issue. Financial mess and no one to assist. Avoid this place.

Man, I've been having a

Man, I've been having a nightmare with this company! They keep charging my credit card instead of billing my insurance for my HRA fund. Now, I’ve got bills piling up on my credit card for the last four sessions just in the past month. I’ve tried reaching out to them through their ticketing system for the last three weeks, but nothing’s happening. It's like screaming into the void. This portal might be great for providers to connect with patients, but their customer service is a total disaster. It’s beyond frustrating to deal with this mess. Honestly, it's been a real headache.

I was pretty excited about

I was pretty excited about my first appointment, but things took a turn. Logged into the online lobby 10 minutes early, feeling all prepared. The minutes ticked by, and before I knew it, I’d been waiting 30 minutes past my appointment time. No sign of the provider. Nada. Frustration levels rising, I just couldn’t believe it when I saw a charge of $100 for supposedly missing the appointment. Seriously? I was the one waiting! It's just not right to be charged for something that wasn’t my fault. It’s been a real hassle, and I can't recommend this at all after such an experience.

I've run into a really

I've run into a really frustrating billing problem. Initially, my client's insurance was all set, but now it's not working, and nobody can tell me why. This is super urgent since I already had one session and another is coming up soon. It's quite worrying because these inconsistencies might seriously affect my private practice. The lack of clear answers and support has been disappointing, and I'm left hanging without any explanation. All I want is a resolution before it impacts my business further. This kind of experience really shakes my confidence in the insurance process.

I've run into issues with

I've run into issues with them verifying my insurance, and my partner's too. We both have the exact same insurance, but while mine eventually got sorted, they still haven't verified my partner's. It's super frustrating since there's no phone number to call or any way to hold them accountable. It feels like they're taking advantage of people who really need mental health care, which is just wrong. This company should be more responsible and supportive, especially considering the sensitive nature of their services. The whole experience has left us both feeling pretty let down.

Let me tell you about

Let me tell you about my recent experience dealing with their billing department. I was shocked when I saw they charged me the full price despite being in-network for insurance. Turns out, they do this until you meet your deductible. What really got me, though, was the lack of communication. I tried reaching out to talk to a billing rep, but there was no direct line. Just endless tickets and forms to fill out with no real person to speak to. It felt like trying to communicate with a brick wall. Definitely something to keep in mind if you’re considering using their services.

Man, dealing with Headway has

Man, dealing with Headway has been a total headache. They charged my credit card when they were supposed to bill my insurance for therapy. I've been waiting for weeks to get my refund, and it's been a nightmare. Trying to get in touch with them through their ticketing system is pointless. Every time I reach out, they just keep pushing back the wait time. It's so frustrating. I've decided not to see any therapist associated with Headway anymore. It feels like they're more interested in taking your money than actually providing a service. I can't trust them at this point.

So, here’s the thing, this

So, here’s the thing, this website is a total nightmare. I mean, it’s like they’re trying to mess with you on purpose. They hit me with all these weird charges that just don’t make any sense. And when you try to get help? Forget it. They’ve got this bizarre AI chat thing that doesn’t even understand what you’re saying half the time. It’s like talking to a brick wall. Honestly, it feels like they’ve set this whole thing up just to drive people crazy. I’d seriously recommend steering clear of this site unless you want to waste your time and money.

I've been dealing with Headway

I've been dealing with Headway for my daughter's psychiatric appointments, and it's been a mess. We kept running into issues with getting her prescriptions refilled and scheduling appointments. The final straw was when we updated our insurance info on their portal, and they still canceled her appointment. They told us to reschedule in a month, but now she's out of all her meds. We're in a panic trying to find a new provider quickly. It's been really stressful and frustrating dealing with all these hurdles just to get her the care she needs.

I had a similar frustrating

I had a similar frustrating experience with this company. I texted to cancel my appointment because of a work conflict, using the same number they used to confirm it. But they still hit me with a $100 cancellation fee. When I showed them the screenshot of my text, they just kept arguing about the charge. In the end, I decided to cancel my membership. They clearly don't care about their customers, and there are many other places to book therapy appointments without this hassle. Definitely not recommending them to anyone.

I’ve been using my insurance

I’ve been using my insurance for over a year without any issues, paying $25 per visit. But then my husband added me to his insurance, so I had double coverage. Suddenly, I get charged again by Headway, but this time based on the secondary insurance, which cost five times more! They retroactively applied the charges, and it feels like they’re just trying to squeeze more money out of me. This can't be right; it feels like theft and maybe even fraud. Really disappointed and frustrated with this situation.

I recently had a rough

I recently had a rough time with this company's customer service. You can only reach out via a contact form, and it takes forever for them to reply, like way more than 48 hours. When they finally get back to you, the answers are half-baked, and it feels like they just want to tick off a checklist. Then, you gotta start all over again with a new request. There's no option to email back your response; it's back to square one with a new claim. The whole process is super frustrating and time-consuming.

Considering my experience with Headway,

Considering my experience with Headway, it took a disappointing turn when they insisted on having my bank account username and password during the provider onboarding. When I suggested providing just the routing number for deposits, my communication was abruptly cut off. Despite multiple follow-up emails, there was no response. Insisting on sensitive login details raised serious concerns about scam security practices. It prompted me to withdraw from any further association with the company.

I had a terrible experience

I had a terrible experience with this company. When someone hit my car from behind, I called them immediately and sent all the necessary evidence. Trying to reach them on the phone was a nightmare, though. After finally getting through, I thought things were sorted. But nope, the next week I got an email out of nowhere saying they were dropping my insurance. Completely unprofessional and frustrating. If you value decent customer service, avoid this company. It’s just not worth the hassle.

Awful

Man, I used to be a huge fan of Headway. Been with them for nearly a year, and it was all good in the beginning. But now? Their customer service is just awful. There's no number to call, so you have to submit a ticket. And then you wait... and wait. It takes like 2-3 weeks just to get a response, and even then, no real solution. It's super frustrating. If you value your sanity, seriously, just avoid Headway. Not worth the headache.

My experience with the company

My experience with the company was disappointing. I reached out to confirm insurance acceptance, and they assured me all was fine. After a brief, 15-minute appointment with a therapist, I later discovered they didn't actually accept my insurance. Now I'm stuck with an unexpected bill of nearly $300. Communication and accuracy in insurance information were lacking, causing frustration and financial inconvenience.

I had an appointment with

I had an appointment with Rena Miller, arranged everything around it, even left work early. But she never called. I waited, emailed her after 5 minutes, no answer. Then I tried to call Headway, no luck there either. Emailed them too, took them forever to get back, and when they finally did, they had nothing helpful to say and acted like it was my fault. Felt really strange and very unprofessional.

I can't believe what happened

I can't believe what happened with my mom's credit card. She's 88, and somehow this company started charging her card repeatedly without her knowledge. I tried to contact their customer service, but it’s like they don’t exist. No one answers, and we’re stuck with these charges popping up every few days. It feels so shady and dishonest. Beware, don't get involved with this company!

The company allows you

The company allows you to make appointments even when the provider is not available, and this has happened twice. The provider mentioned that she checks messages when she has a chance. I do not recommend Andrecia Spaulding. I sent an email to the support team on 11/14/2023 but have not received a response back.