Vinted

No place to mail the things you sell

My wife decided to sell on Vinted. They listed nearby places you can mail things. We drove 30 minutes to the place that was closed and looked like it was never open. Nothing inside the office, totally empty. Next day I drive 35 minutes to a place that is closed and looks like it was never open.

Listing and selling was easy

Creating my account took seconds, and the listing flow guided photos, price, and shipping. The in-app labels saved time. Quick messages, quick sale.

Reliable marketplace quality

Felt satisfied during the purchase because photos matched reality. Protection steps gave me confidence. Shipping took a day longer, but tracking updated steadily.

Using Vinted felt like walking

Using Vinted felt like walking on a tightrope. You know, you put up your items, take all those pictures, wrap them up just nice, and then send them off, hoping for a smooth sale. But sometimes, it feels like you're just giving stuff away, no strings attached. Some buyers seem to know how to play the system, keeping the item and getting their money back. It's frustrating when there's no safety net for sellers. But hey, if you're a buyer who loves a good deal and you find a trustworthy seller, you might just strike gold. It's a mixed bag, really, and you never quite know what you're gonna get.

The courier, Evri

The courier, Evri, totally messed it up during delivery. And here's the kicker—the buyer got their order for free because of the damage, but I'm left with nothing! How does that even make sense? It's not like I damaged it, right? Vinted really needs to step up their game. Their customer service feels like you're talking to robots, not real people who actually care. It's frustrating when you can't get a human to help you out. I just want a bit of fairness here. Come on, Vinted, you gotta do better!

I tried upgrading to a

I tried upgrading to a pro account but it just didn't work. Now, I can't even get into my account, and there's over a grand in there. Support is a mess—they don't read my messages right and keep asking for stuff I've already sent. It's like they just ignore the tickets if they don't know what to do, and then they auto-close after two days. I even reached out to their legal team, but they do the same thing, just auto-closing emails without answering my questions about their processes or timelines. I might need to consult a solicitor to figure out how to access my money and consider going to small claims court. Avoid this company—it's a scam!

I sold something on Vinted to a person in Poland.

The buyer never collected it, and the package was said to be returning. Next day, tracking said it was delivered. Since then, Vinted keeps saying "wait for return," even though tracking clearly shows it arrived. The buyer does not answer my messages, and support just sends copy-paste replies that do not fix anything. Now, I have neither the item nor the money, and the buyer seems to keep both. Vinted has no responsibility, NO PROTECTION FOR SELLERS, and no clear process. They let scams happen and do nothing when buyers take from sellers, leaving sellers with nothing. This feels like a scame.

Poor experience with Vinted support

Poor experience with Vinted support. I sold something and the case was closed for the buyer. They said the item was broken during shipping, which is not true. They got money back and kept my item, so I lost cash with no help from Vinted. This is just another scam Vinted must fix and review their rules, or sellers will go somwhere else. I will use Ebay for selling now.

Just Stay Away !!!

Total lack of seller support !!! I've sent a product they lost it on the way and they simply abandoned me !!! P.S. This makes me think, where is my package ??? ...Did they deliver it and collect the money without depositing it to me ???

I ordered a pair of boots in size 8

I ordered a pair of boots in size 8, but when they arrived, they were size 9. I got in touch with the seller, as Vinted suggests, to try and sort it out. I got rude messages back and decided to stop communicating since I just wanted to return them. The seller sent me a return label but said I’d have to pay for the return shipping, as they wouldn’t cover it. I reached out to Vinted, but after they did their investigation, they said they couldn’t help. It’s hard to understand how this is allowed under SNAD with Vinted. I’m sharing this to warn other buyers—watch out, because you could run into the same issue. The item wasn’t too expensive, but yours might be.

Bad communication after lost package

I sold boots worth 180 euros via Vinted. In the end, these boots were lost by DHL. Vinted had to initiate an investigation since they are ultimately the sender, and I was not able to do this myself. DHL stated that they had found the package, but it is still missing. Vinted communicated poorly with me throughout this situation. They asked for information, which was part of their protocol, but after that, I never received a response again. I was also unable to send any new messages in the chat. After waiting a few weeks, I had to reach out to them again myself because I wanted an update on the situation and what would happen next. Their "solution" was that I could contact either the buyer or the courier. Neither of these options helped me. The buyer had already received her money back since the sale was canceled, and the boots were never recovered. And I couldn't contact DHL about the package either, as they consider Vinted to be the sender. As a result, I am now left without money and without the package. The communication from Vinted was extremely poor. I strongly advise against selling expensive items on Vinted, as the shipping is not insured, and their customer service is unhelpful. You risk losing the items you are trying to sell.

I sent aftershave to a customer, first wrapping it in bubble wrap

I sent aftershave to a customer, first wrapping it in bubble wrap, then placing it in a box, and finally in a postbag. When it arrived, the box was ripped open, and there were tire marks all over it, clearly showing it had been run over and destroyed. They refunded the customer but told me to just relist the items. I showed them photos and explained the damage, but they said it was my fault for not packing it properly. They just told me to close the case and didn’t care about my concerns. It's a shame they didn't help or listen to me!

I’m satisfied with this marketplace

I’m satisfied with this marketplace – buying and selling is simple. Had a small problem with a seller, but Vinted fixed it quickly and I got my full refund. There are many second-hand clothes in great condition.

The experience was good until there was an issue.

The experience was good until there was an issue. I bought jewelry for £30, and although it was well packed, it arrived clearly damaged. The items were ruined. I sent photos to customer service, but they told me I had to wait for approval to return it. The problem was I had thrown away the packaging (which they never told me to keep), so they refused to refund me. The customer service was not helpful, just giving me standard responses and pointing to a policy I had never seen before. I have sold a lot on Vinted, and while the process is usually easy, you depend on people's honesty, and the couriers don't seem to care. I wouldn’t recommend buying or selling expensive items here.

My experiences with this company made

My experiences with this company made me doubt their dependability, since many promises were not fulfilled. I recommend that others be cautious to steer clear of the same issues. If you encounter problems, think about contacting the person on my profile for guidance and to discuss any troubles.

I had a bad experience with a seller on Vinted

I had a bad experience with a seller on Vinted, who had no reviews at all, and I didn't notice it before buying. It took two weeks, but Vinted eventually gave me my money back. It takes some time, but they do refund you if the seller is not trustworty.

My package went missing!

My package went missing! (This happens often) but even after showing proof and the courier company's confirmation that the package is lost, Vinted keeps insisting that it's on its way and I need to wait a month before it can be declared lost and refunded. I'm closing my Vinted account as soon as I get my refund.

I'm dealing with a lost item from Vinted

I'm dealing with a lost item from Vinted that was sent through Inpost. Vinted isn't doing anything until the deadline passes. They say the parcel is in transit, but it's not moving at all! I'm also having big trouble with uploading items. None of the items show up to other users, only to those who follow me. Vinted seems clueless about the problem and even tried to put the blame on me. Error number, it's your fault, get it sorted! When it works, it's fine, but when it's broken, you’re out of luck!

I bought a T-shirt that, when washed

I bought a T-shirt that, when washed, turned out to be very low quality. I contacted Vinted, and they assisted with getting a full refund and mentioned they had spoken to the seller about selling fake items. I was shocked to see the seller relisting the same shirt. I told Vinted about it again, but they did nothing to remove the ad. Be cautious when shopping on this platform.

I like Vinted's idea and got some

I like Vinted's idea and got some good deals. Evri lost my package, admitted fault. Vinted insists it's still coming, though the shipper said it's lost. I waited 25 days, now Vinted wants Evri to check again, which they did weeks ago. Vinted now tells me to stop bothering. I'll nag until we're paid back

My experience with Vinted was good.

My experience with Vinted was good. I swapped stuff I didn't need anymore. I picked a seller with 5-star reviews and glasses claimed to be original. But when they came, no serial number. I contacted Vinted Support, got a full refund in a few days. I'd suggest using Vinted but with caution. Always keep buyer protection. You might need it.

I rate vinted 4 stars.

I rate vinted 4 stars. It's easy to use, but buyers always try to lower prices. I sold an expensive jacket labeled as in excellent condition, but the buyer claimed it was stained. I refused to reduce the price, but he insisted on keeping it for less. Seems like a common trick. I'm closing my account due to the hassle.

Az én lánya évek óta árul a Vinted-en

Az én lánya évek óta árul a Vinted-en, és mindig elégedett volt vele, úgyhogy ajánlotta nekem is, hogy használjam, amikor nekem is lett 3 eladandó cuccom. Elolvastam az értékeléseket, és kicsit féltam őszintén szólva, mert már átverték az eBay-en és a PayPal-on, de nekifogtam, és úgy gondoltam, megpróbálom. Feltettem a 3 cuccomat, és kevesebb, mint 12 óra alatt eladták őket. Ami tetszett, az az volt, hogy a szállítás mind a vevő részéről volt intézve, így nem kellett aggódnom a szállítási költségek becsülése miatt, stb., csak fel kellett vennem és be kellett szkennelnem. Ami még tetszett, és bár nekem nem volt hasznos, az az volt, hogy bár a vevőtől levették a pénzt, mégsem volt azonnal elérhető számomra. A fizetés csak két nappal a szállítás után vált elérhetővé. Úgy érzem, ez védelmet nyújtott a vevőnek, hogy ne essen át rajta, és ne küldjék el az árut. Szerencsém volt, és 3 vevőt kaptam, akik azonnal kifizették nekem a vásárlást, amint megkapták a terméket, így nem kellett várnom a 2 napig a fizetésre. Amint kértem a pénz kivonását, 24 óra alatt megkaptam, ami gyors volt. Mind a 3 vevő pozitív visszajelzést adott nekem eladóként, amit azt hiszem, azonnali szállításomnak köszönhettem, hiszen kevesebb mint 12 órán belül feladtam őket az eladás után. Egyáltalán nem vagyok már rémült, és ha megint lesznek eladandó cuccaim, újra feltenném őket, és remélném, hogy szerencsém lesz ugyanolyan vevőkkel.

This company's app is useful for buying

This company's app is useful for buying and selling stuff. Both its automatic and customer service systems work well. I had three items lost in the mail, but thanks to their protection plans, my buyers got refunded, and I got paid too. Once I got a damaged item, but the seller agreed to refund and paid for postage via the Vinted App. Customer service responded quickly when the app didn't load. They said they're working on improving it. Other issues, like when similar products got deleted, were fixed almost right away when I asked. Overall, if you follow Vinted's rules, it's a quick, helpful, and fun way to buy and sell.

Great concept, app

Great concept, app is good, smooth payment system, decent way to sell used clothes. Disappointing logistics, especially Inpost. Evri and Yodel are alright. Lockers are good but Inpost service is inconsistent. Some buyers waste time by not collecting orders.

I've been selling odds and ends

I've been selling odds and ends (cleaning out my closet) for a while now, and things were going well when it was run by Lithuanians. But since it changed hands to someone else, it's taken a nosedive. I put up a designer dress my mom bought for me, didn't really like it, had all the paperwork, and Vinted just shut down my account without even asking anything, just blocked it forever???!?!!!!!! What on earth ???!!!!!!!! There are TONS of designer items WITHOUT any receipts, so why are they allowed to stay online!??? Mine was legit with all the receipts. Completely disappointed with their customer service...

I got this app about a year back, and it's been great.

I got this app about a year back, and it's been great. It's easy to use, and most folks on it are nice. I've bought and sold stuff here quite a bit, and I plan to keep doing that. Only issue is the customer support. I've had questions about shipping, and the help suggestions weren't much help. But overall, I really like this app.

It can be useful to buy and sell

It can be useful to buy and sell. But the company will not sort the issue of the app constantly changing to French. I have missed deliveries and been unable to get advice because I can't see any link for customer service, who are immensely unhelpful, when you do get in touch.

I've been selling

I've been selling stuff online for like 15 years now, so I know my stuff. Anyways, this buyer tried to pull some shady move on me, claiming the pants I sold her were ripped. But get this, I took a freaking picture of them right before I shipped them and they were totally fine. So, obviously, this chick was trying to scam me. But when I showed Vinted the proof, they still gave her a refund! Like, WTF? Just because she's a buyer doesn't mean she can't be a scammer too. And I know my stuff is legit because I've never had any complaints on other sites.

their customer service suck

their customer service sucked. Like seriously, it was terrible. First of all, why the heck can we only shop in Germany? I mean, come on! Other countries like Belgium let us shop in Italy and Spain. But when I asked them why, they had no freakin' explanation. Talk about unhelpful. It's like they couldn't care less about us customers. Ugh, total disappointment.