RetailMarket.net

Non Responsive to Emails

I placed 2 orders on 2 July 2025 for a total of $73.70. The money was taken from my checking account the same day. The expected shipping time was 3 to 5 days and when I did not hear back I emailed them for information. I looked online and the status of both orders were "slightly delayed." Today is 16 July, and the status is still the same. I have emailed them numerous times with enquiries but they have not responded to any of my emails. Today I emailed them cancelling my order and requesting the return of my money since they have not been forthright in any correspondence. I believe this company might be a scam, but I will be happy to write a more positive review if they do the right thing by cancelling my order and returning my money.

Low price, slow updates

Checkout was basic. My office chair showed in stock, then took two weeks to ship. Emails were sparse, but tracking finally moved and delivery matched the description.

When tracking finally pinged

The tracking page finally updated on a Friday night, and I felt relieved. Box arrived Monday without damage. The price made the wait tolerable.

Refund processed, slowly

They canceled a backordered item and refunded me a week later. Communication was polite if brief. Keep screenshots; it helped nudge the process.

Decent buy with patience

Ordered a small utility cabinet at a good price. The expedited shipping upsell did not speed things up, but support answered my status email after two days. It shipped in week three and arrived intact. I would not pay extra for rush again.

Late but did arrive

I was ready to file a dispute when the tracking finally moved. The package arrived two weeks late but was as described. Support answered after a few nudges. If you buy here, pad your timeline.

Support found a listing

Couldn’t find a vendor and support sent two filtered links within minutes. Warm and efficient.

Instant lead found

Clicked a filter, skimmed two profiles, and sent a message that led to a call. That was a good morning.

Clean layout, confident browsing

Layout is clean and I felt confident comparing vendors. The directory doesn’t drown you in fluff.

Found vendors fast

Searched by category and found two packaging suppliers in minutes. Profiles are concise and contact buttons are obvious.

Easy seller onboarding

Created a store, uploaded a few SKUs, and connected payouts in under an hour. Category guidelines were clear, and my first ticket about shipping profiles got a fast reply. The analytics are basic but helpful for a new shop.

My order got canceled and the $285 refund never showed up.

My order got canceled and the $285 refund never showed up. I feel cheated and taken advantage of. The shop keeps saying the refund was sent, but I didn’t get it :(

I finally got part of my order.

I finally got part of my order. The good was okay, customer support helped after long wait. I’d order again only if I know better what I’m buying.

The site says 3-5 days shipping

The site says 3-5 days shipping, but it took weeks and then they cancelled without warning. Customer service vanished. Very disappointed.

I had a issue with delivery from The Retail Market.

I had a issue with delivery from The Retail Market. They saw the problem and fixed it. Now I think they are a fair company and did what was needed to set things right. We will do buisness again...

cant find a phone number anywhere sent 3

cant find a phone number anywhere sent 3 emails no reply. bought a 70 dollar thing it came broke and stil no one gets back

Got a hard-to-find item

Got a hard-to-find item since it was recently stopped by the maker, came exactly as promised and quick delivery.

I feel like I have no choice but to leave a review since

I feel like I have no choice but to leave a review since there's no other way to reach this company. I’ve emailed them multiple times with no answer, yet I keep getting their marketing emails every day. My son was heartbroken on Christmas when his gift didn’t show up. I placed the order on December 9 and got charged right away. The "shipping status" has been updated multiple times, but the item never shipped and I’ve never heard from the company. Terrible service and a total scam. I’ll be reaching out to my bank and the BBB. Don’t buy from here ever.

Happy with the coupon codes and offers they have.

Happy with the coupon codes and offers they have. Shipping was quick aswell. Got one wrong item but customer support fixed it fast and were polite. I think The Retail Market could still get better.

They didn't have the product and mentioned that they

They didn't have the product and mentioned that they would send it when it's available, unless I chose to cancel. I decided to cancel, but then they told me it was in stock. So, I asked them to ship it. The issue was they don't deliver to a PO Box. I decided to have it sent to my workplace instead. There was good communication throughout the whole process, and I got my item. I'm happy with this company and would definitely buy from them again. Sometimes issues come up, but it all ended well, and I really like my item, so the wait was worth it.

No customer service, waited two weeks for an order

No customer service, waited two weeks for an order that was supposed to ship in 3 days. Not using again for sure.

After a not-so-great experience a while ago

After a not-so-great experience a while ago, I decided to try Retail Market once more based on their recent improvements. I’m happy I did. Their customer service and delivery times have really gotten better.

I have to say, I wasn't sure what to expect

I have to say, I wasn't sure what to expect after past experiences, but this time I was happy with the result. The support team contacted me after my order to make sure everything went smoothly and I was pleased with their follow-up.

Alick took care of my concerns

Alick took care of my concerns fast and made sure I was happy. It's obvious they're putting in effort to regain trust and it's paying off. Keep going!

I've been baking for a long time

I've been baking for a long time, and I can honestly say their products have made a big difference. The cocoa powder is rich and dark, great for making chocolatey brownies that everyone loves. The texture is smooth, and the flavor is full of depth. I also enjoy their seasonal baking boxes, which always include special ingredients that motivate me to try something new. Recently, I made a pumpkin bread with their seasonal kit, and it was a big hit at our last family gathering. Every slice was packed with flavor, and I'm excited to see what they’ll offer next!

How many others have faced issues

How many others have faced issues with this v9mpany taking money and not delivering orders? Where can one report such c4mjnal behavior? Canadians and Americans should stay cautious and avoid ordering from this place. Your product might not arrive. I’ve already contacted the RCMP to address this.

The worst company I have ever dealt with. If there was a 0 rating, I wold have used that one.

I bought a Breville microwave/convection oven from this company on May, 30 of 2024. It ame in several boxes, one of which was from Amazon. The dinner boes were damaged as well as the microwave. The door was bashed in and the handle brokend. I submitted the damage to Retail Market on June 2, 2024. I was told that I would get a refund. After many emails saying that theyd were very busy, nothing has happenedd. I guess theyd were overwhelmed with the damaged gooda they are selling. It is now Nov. 1 2024 and I still have not received a refund or another email.

I bought some tru-oil from RM.

I bought some tru-oil from RM. The delivery was late with no clear explanation. I didn’t get the package and ended up canceling the order, hoping for a quick refund. But until now (10/15/2025), no refund has arrived. Seems like a trick - I suggest others stay away from this site - Retail Market does not seem trustworthy.

I made an order on September 15, 2024

I made an order on September 15, 2024, and after waiting for weeks with nothing delivered, I chose to cancel my order on October 3, 2024. They emailed me saying I was put in the "Refund Queue", but I still haven't gotten any refund. I tried contacting them again, but no response. I'm just going to let my bank deal with this now. Feels like a total rip off. AVOID THEM IF YOU DON’T WANT TO LOSE YOUR MONEY!

I really like The Retail Market's wide range

I really like The Retail Market's wide range of home needs and office items. The website is simple, and the support team, especially agent Steve, was fast to help.