Headway.co Kundenbewertungen: 160

You won't believe this mess

You won't believe this mess I’m dealing with. I’ve been trying to get my claims sorted out for ages, but it's like shouting into a void. I mean, seriously, I've contacted them at least 10 times about the same problem. They only reply with texts and emails, which is super frustrating when you really need to talk to someone. It's like there are no managers around, and the claims department takes forever—over five months just to get a claim right! It's beyond ridiculous. I wouldn't wish this headache on anyone. If you’re thinking about using their service, just don’t. Save yourself the trouble.

I stumbled upon this platform

I stumbled upon this platform while searching for a therapist through my insurance. Sounded perfect at first, right? Booked an appointment, but the therapist never called. Weirdly, without my say-so, I got rescheduled for the same day, just a few hours later. Guess what? No call again. Tried reaching out to support, but they were clueless about whether the mix-up was their fault or the provider's. Then, I started getting all these bizarre calls from "therapists" all over the country claiming they found me via this platform. It felt like a scam! Even my emergency contact got these calls. After just three days, I had to delete my account. Be careful with your info here, folks.

I have to say, my

I have to say, my experience with the patient portal has been a bit of a rollercoaster. My provider is fantastic, so no complaints there, but the portal? That's another story. It keeps saying my provider isn't covered by my insurance, which is just plain wrong because they bill my insurance every time. My appointments? Sometimes they just vanish into thin air, no cancellation notice, nothing. Then there's the whole time zone mess—schedules in one zone but actually books in another, which really throws me off. They tried to explain it by saying the scheduling feature is only for the first appointment, but come on, it's 2026. Shouldn't the platform handle follow-ups too? It’s just frustrating.

Let me tell you about

Let me tell you about my rough time with Headway. My doctor sent me their way to find a therapist for some surgery clearance I needed. Thought it’d be smooth, but nope. The therapist they assigned to me just couldn’t get it together. They missed not one, but three appointments. The first one? A complete no-show, no heads up. Then, they mixed up the time for the second one, trying to do it 12 hours early. And as for the last appointment, I sat there in the virtual room, waiting, messaging, and nothing. They even had the nerve to charge me $100 despite their no-shows. Took time off work for this mess, and Headway hasn’t been much help. If your care is urgent, tread carefully.

I tried using Klarity and

I tried using Klarity and Headway to book an appointment with Dr. Tobiloba Adewolu, and honestly, it was just a mess. First, they made me enter my credit card details twice, which felt sketchy. Then, my appointment got pushed from 3pm to 4:15pm without much notice. The call itself was disappointing; he barely asked about my symptoms, focusing more on questions about suicidal thoughts and my middle school years, which didn't feel relevant to my current focus issues. When he suggested I needed blood work and another appointment, it felt like a money grab. I was charged $235 for a session that lasted only 30 minutes, not the promised 45. The whole experience was cold and impersonal, and I left feeling like just another number. Definitely not worth the time or money.

I was really hoping Headway

I was really hoping Headway would be a great support for my practice, but it turned into a bit of a mess. It seemed like every week there was some new billing problem or glitch in the system. I felt like I spent more time fixing errors and calming stressed clients than actually focusing on their care. Communication? Not great, especially when I needed quick answers. And those insurance hiccups? A real headache. More than once, my clients were left worrying about unexpected bills, which was frustrating for everyone. As a clinician, I expected more reliable and responsive service. If you're thinking about using Headway, just be ready for some extra work and potential stress—it might not be the smoothest ride.

So, here’s the thing, this

So, here’s the thing, this website is a total nightmare. I mean, it’s like they’re trying to mess with you on purpose. They hit me with all these weird charges that just don’t make any sense. And when you try to get help? Forget it. They’ve got this bizarre AI chat thing that doesn’t even understand what you’re saying half the time. It’s like talking to a brick wall. Honestly, it feels like they’ve set this whole thing up just to drive people crazy. I’d seriously recommend steering clear of this site unless you want to waste your time and money.

I had an appointment

I had an appointment with Sandy Abdelkedous, and it wasn't the best experience. During our session, I tried to share my struggles, including a recent hospitalization and a call to the suicide hotline, but it felt like she wasn't really listening. At one point, she even left to use the restroom, which felt dismissive given the weight of our conversation. Adding to this, I missed my second appointment due to a family emergency and was shocked by a $200 cancellation fee. I wasn't informed about such a hefty charge, as the most I'd ever encountered was $50. When I asked for a refund, Sandy and the company were unhelpful and quite rude. I can't recommend this service based on my experience.

I really need to share

I really need to share my experience with this billing company. It's been a frustrating ride. They just can't seem to keep track of my insurance info, even though I've provided it several times. Each session, I got billed different amounts, and it never matched the co-pay I was told. They're pointing fingers at my provider, and my provider is pointing right back at them. Both admit I was overcharged but refuse to refund me until they "check with the insurance company again." It's like they're holding my money hostage. I have written proof of their mistake, but they still won't honor my actual co-pay. This feels completely unethical. Thankfully, I've got enough evidence for a chargeback if needed.

I was pretty excited about

I was pretty excited about my first appointment, but things took a turn. Logged into the online lobby 10 minutes early, feeling all prepared. The minutes ticked by, and before I knew it, I’d been waiting 30 minutes past my appointment time. No sign of the provider. Nada. Frustration levels rising, I just couldn’t believe it when I saw a charge of $100 for supposedly missing the appointment. Seriously? I was the one waiting! It's just not right to be charged for something that wasn’t my fault. It’s been a real hassle, and I can't recommend this at all after such an experience.

I remember booking an appointment

I remember booking an appointment on this video platform the other day. It's super handy, but let me tell you, my phone struggled a bit. Video quality took a hit, and I was left squinting at the screen. It uses loads of resources, and my phone just couldn't keep up. But other than that, everything else was smooth sailing. Their appointment reminders are a lifesaver, popping up just when you need them. It's like having a little assistant nudging you not to forget. Overall, even with the hiccups, it's been pretty solid. Anyone looking for convenience might still find it worth a shot, just maybe not on a phone that's juggling a million other things.

You know, I was really

You know, I was really in a pinch when I reached out to Headway. They actually had a real person on the line who took the time to go through my insurance details and figure out what I needed. By the end of the week, I was sitting down with a therapist who turned out to be just amazing. The whole billing thing has been straightforward, no surprises there. Plus, their website is super handy—changing appointments or checking what's been billed is a breeze. Honestly, it’s just been a really smooth experience, and I’m grateful for that. It’s like they really got everything covered, you know?

I stumbled upon Headway when

I stumbled upon Headway when I was searching for a hassle-free way to manage my therapy payments. Honestly, it was such a relief. They took care of everything, from dealing with my insurance info to setting up my payment method. What's cool is that I can switch between my Flexible Spending Account and another card whenever I want, which is super convenient. I didn’t have to jump through hoops or fill out endless forms. Just handed over the details, and they handled the rest. It’s like having a personal assistant for my therapy payments. Makes life so much easier and stress-free.

I was in a pretty

I was in a pretty bad mental health spot and booked through Zocdoc. My provider worked with Headway for insurance stuff. But, Headway kept saying my deductible wasn't met. Anthem even called them, confirmed everything was fine, and gave them a reference number, but Headway still didn’t get it right. It was super frustrating and delayed my treatment when I really needed it. It's shocking how a mental health service can be so off and rely too much on automation without checking things properly. Their inefficiency makes it hard for patients in crisis and puts providers in a tough spot too. Honestly, both patients and providers might want to look elsewhere until Headway sorts this out.

I tried this company hoping

I tried this company hoping for some support, but it was just a frustrating experience. Felt more like they were trying to drain my wallet than actually help me. It's like their system is designed to make things worse. I mean, who even runs a service where you can't talk to a real person? No phone number, no human interaction, nothing. Just a faceless entity that doesn't care about your problems. I thought I'd get some genuine assistance, but it feels like they just want you to keep paying without providing any real value. Honestly, save yourself the trouble and look elsewhere for help.

Browsing the site to find

Browsing the site to find a therapist was simple enough, but then they hit you with the card requirement right before booking. It's frustrating because I wanted to pay before each session, you know, on my own terms. I've had not-so-great experiences before with companies holding onto my card info, so this felt sketchy. I bit the bullet and added my card, but surprise, surprise, the billing got messed up. I had to reach out to my therapist to fix it, and thankfully, she was super helpful and sorted it out quickly. Still, I’m hesitant to return until they figure out a smoother payment process. It's just not worth the hassle for me right now.

Highly recommend them

As a therapist trying to juggle multiple insurance plans, finding a way to streamline the process was essential. Headway has been a real game-changer. It's like having a helpful assistant that takes care of all the stuff I don't want to deal with. The platform makes it easy to serve clients with insurance I’m not directly linked with. Billing is a breeze, the interface is pretty straightforward, and whenever I have questions, support is quick to respond. For anyone looking to expand their practice without getting bogged down in paperwork, this is the way to go. It's helped me focus more on my clients rather than getting tangled up in admin work. Highly recommend giving it a shot if you're in the same boat.

Dealing with Headway has been

Dealing with Headway has been a real headache. They've messed up my therapy paperwork with my insurance multiple times, which led to my sessions suddenly being billed as out-of-network. This mistake has cost me an extra $75 each time. It's happened four times now, in two different clusters, with no issues in between or after those sessions. As of now, I'm still waiting on a $75 refund for an appointment from three months ago. My therapist and I have been trying to sort this out for the past two months, but it's been a constant struggle. Be very careful with this company—they're extremely difficult to work with when it comes to fixing errors.

I started using this company

I started using this company for therapy, and it has been a rollercoaster. Initially, their processor just didn't process anything for months, leaving me in limbo. When they finally got around to it, there was a whole mess with my insurance coverage. Communication has been all over the place between Headway and my therapist, which is super frustrating. I explained to Headway that charging me for multiple sessions on the same day would mess up my finances, but they didn't seem to care. I'm dealing with their customer service now, but surprise, surprise—I just got hit with a hefty charge for several sessions. It's been a nightmare, and it's really stressing me out. Thanks for the 'support'.

Back in January, I joined

Back in January, I joined three online sessions and got hit with a $10 fee. Then, a month later, another $25 popped up, bringing my total to $75. Fast forward to September 2025, and out of nowhere, Headway tells me they're charging my card another $75 for sessions from late 2024 and early 2025. Apparently, they messed up the claims process. Honestly, it's not right that I'm paying for their mistakes. The office needs to get their act together. While the counselor was fantastic and I'd totally follow her if she moved elsewhere, I’m done with Headway. They need to fix their billing issues before I even think about coming back.

I had a pretty rough

I had a pretty rough time with Headway. They promised a referral bonus, and I followed all the steps, but they just didn’t pay up. When I asked about it, they hit me with some generic response. I've brought them a lot of business, and yet they couldn't come through for just $200. Another issue is their co-pay estimates. They often tell you there’s no co-pay, and then, out of the blue, months later, they say you owe $150 or more. It’s frustrating because you think everything’s settled, and then suddenly it’s not. Their support team doesn’t help much either—they’re slow and often clueless. Overall, it's just not worth the hassle. Look elsewhere for better service.

I signed up with Headway,

I signed up with Headway, thinking it would be a breeze, but boy, was I wrong. The sales team painted this perfect picture, making it sound like their support was just a call away. But when I actually needed help? Crickets. You get stuck talking to a robot, and it's like you're yelling into the void. There’s no human touch, no one to actually resolve any issues. It feels like they disappear once you’re on board. The promises made were just hot air. It’s really frustrating and honestly, pretty disappointing. I wouldn’t suggest anyone go through this hassle. If you're considering Headway, maybe think twice.

Using Headway for billing with

Using Headway for billing with BCBS has become quite a hassle for me as a therapist. Initially, it was simple, but now it's overly restrictive. I have my own scheduling system, yet Headway insists on using theirs, which just complicates things for both me and my clients. Their customer service is limited to a bot or email, making billing issues hard to resolve. Plus, they have strange rules about clients seeing multiple therapists if they're using the same email. They've even introduced a long form for billing and push us to use their notes system. Clients often complain about these changes, and I've lost some because of billing mix-ups or account setup issues. Therapists should manage their practices without such interference. Headway should just handle billing and not meddle with how I run my practice. Considering dropping them soon.

Let me tell you about

Let me tell you about my recent experience dealing with their billing department. I was shocked when I saw they charged me the full price despite being in-network for insurance. Turns out, they do this until you meet your deductible. What really got me, though, was the lack of communication. I tried reaching out to talk to a billing rep, but there was no direct line. Just endless tickets and forms to fill out with no real person to speak to. It felt like trying to communicate with a brick wall. Definitely something to keep in mind if you’re considering using their services.

I've been using Headway for

I've been using Headway for a while, thinking it was a good deal with their low cost estimates. But, wow, was I surprised when I saw the bills piling up! Suddenly, I was being charged hundreds more than I ever expected for just a few sessions. It's like they hooked me in with this attractive price, only to hit me with hidden fees later. Now, I'm stuck dealing with unexpected financial stress, and without the provider I thought I could rely on. It's really frustrating, and I feel misled. If you're considering Headway, be cautious and double-check everything. I wish someone had warned me about this before.

I can't really recommend them

I had a bit of a journey with this company. At first, things seemed straightforward with an initial price that felt reasonable. But after a few consultations, it turns out I had to pay the full price. It was frustrating to realize that what I thought was a set price was just temporary. It felt like they got me on the hook with one price, then switched it up after a while. It's not a great feeling, especially when you're trying to budget. I expected more transparency and consistency from them, so I can't really recommend them. It just didn’t sit right with me, and others should be aware before diving in.

I've had an incredibly frustrating

I've had an incredibly frustrating experience with this service. They seem to charge my card whenever they want, without any warning. I’ve faced this issue multiple times, with random amounts being deducted, each time in the hundreds. When I reached out, they just blamed it on some “bugs” and I had to handle everything through email, which was a nightmare. There’s no direct way to call them, so getting my money back was a hassle. If your therapist offers other billing options, avoid using this platform. It feels like there’s some shady stuff happening behind the scenes. Seriously, keep a close eye on your card if you decide to use them, but I'd advise against it.

Using Headway has been quite

Using Headway has been quite the ride, honestly. Imagine a platform where everything just clicks – that’s Headway for you. The design is super friendly, like it’s made for real humans, not tech wizards. You don’t need a manual to figure things out; it’s like it knows what you need before you do. Running my therapy practice has never been this smooth. Everything’s just where it should be, and it feels like the platform is rooting for you. If you're someone trying to find an easy way to manage your practice, Headway's your buddy. It’s not just about the features; it’s how they make everything feel effortless.

When I started looking into

When I started looking into therapy, I came across Headway, and it just made everything so much easier. Instead of feeling overwhelmed, I found it super straightforward to get going. They list all their providers, which meant I could browse through and pick someone who seemed like a good match for me. It was nice to read a bit about each therapist before deciding. And, if things didn't click, I knew I had the freedom to switch providers without any fuss. It felt like they really understood the process and wanted to make it as smooth as possible for folks like me. Headway’s setup just made the whole experience way less intimidating.

You wouldn't believe how simple

You wouldn't believe how simple Headway made finding the right therapist for me. I was browsing through options and quickly found someone who understood exactly what I needed to work through. It's been three years now, and I'm still seeing the therapist I found through Headway. The whole process felt so smooth, like it was just meant to be. I've told quite a few friends about it, and they've also managed to find their therapists through Headway, which is awesome. It's like a hidden gem that just makes everything easier when it comes to starting therapy. If you're on the fence, seriously give it a try. It really worked for me and my friends.