Frontier Airlines Kundenbewertungen - 198

I had the worst experience

I had the worst experience with customer service at the airport recently. Even though I arrived at the gate 10 minutes before closing, they didn't let me board the flight because I forgot to check in. The staff was incredibly rude and unhelpful. I don't understand where they find such unprofessional employees. After missing the flight, I realized I left my jacket and wallet in the sitting area. When I asked for help, the staff claimed they couldn't find it, but I eventually found it myself near the gate. It's hard to trust employees who act this way. When I tried to take pictures, they covered their ID badges. What are they hiding? This airline really needs to reevaluate their hiring practices.

Flying with Frontier was an

Flying with Frontier was an absolute nightmare. The flight was delayed, but the real issue was the staff's behavior. I've never seen flight attendants be so rude and dismissive. Even with frustrated kids on board, they lacked any compassion and seemed to enjoy mocking us. And then the pilot? Unbelievable. He actually threatened a passenger just because she asked about how we were going to deboard without a bay crew and the Atlanta train shutting down soon. It was chaos. The attendant lied to the pilot, making everything worse. I will never fly with them again, and everyone on that flight deserves a full refund. Frontier, do better. Please hire professionals who actually care about their passengers.

I thought getting Priority First

I thought getting Priority First Boarding with Frontier Airlines would make my trip a breeze, especially since I had an important film shoot in North Carolina the next day. But things went south fast. When boarding started, I showed up early, thinking I'd skip the line. Instead, I got told to print my e-ticket, even though I had it on my phone. Made me wait till everyone else was on. Then, outta nowhere, they bumped me off the flight! No reason, nothing. Just a cold “that’s policy.” It was late, and I was desperate. Asked for help, but they shrugged, saying they were just a third-party. Had to buy a last-minute $600 ticket with another airline. Frontier? Never heard back from them. Not cool at all.

I booked two Economy Bundle

I booked two Economy Bundle tickets, thinking it would cover all our baggage needs—carry-ons, personal items, and even checked bags. Well, our plans took a twist when another airline lost our checked bags, so we skipped checking any luggage. On the flight, things got even weirder. A flight attendant plucked my paid-for carry-on from the overhead bin and plopped it onto my lap. It didn’t fit under the seat, so it just sat there awkwardly. Felt like we were breaking some safety rule. Called customer service the next day, hoping for a refund on the unused baggage fees. No luck there. They wouldn’t even let me talk to a manager or file a complaint. Definitely reconsidering my airline choices next time.

I had a rough trip

I had a rough trip with Frontier recently. My flight from San Diego to Tampa had a layover in Denver. Things went south when we landed in Denver; the departure process was chaotic, and we had to deplane onto the tarmac, which made us late for the connecting flight. That flight was 30 gates away, and we missed it. Next flight was in 10 hours! They gave us a $25 food voucher for the trouble, but I had already paid $138 for my luggage. Ended up booking another flight with a different airline to get home, costing even more money. After a 15-hour travel day through 4 airports, I filed a complaint, and customer service just sent me a copy-paste response. Worst experience ever. Avoid Frontier if you can.

I had the worst experience

I had the worst experience with Frontier Airlines. My mother-in-law was rushed to the emergency room just before we were supposed to fly out. Since my husband holds power of attorney for her health, we had to cancel our trip. I called Frontier immediately and provided them with the POA. Instead of being understanding, they demanded a specific document from the doctor stating my husband needed to care for his mom for the next 90 days. Seriously? Asking for that when doctors are busy saving lives is just ridiculous. The POA already showed he could make healthcare decisions. Frontier's demands were completely unreasonable and added stress to an already tough situation. Never flying with them again.

Wow, dealing with this airline

Wow, dealing with this airline was a nightmare. The website is a mess, and trying to make sense of their layover options is just exhausting. I knew I was buying a cheap ticket, but I didn't expect to get stuck with no real way to contact them. Tried canceling my flight and ended up losing my entire $190. They tossed me an $87 travel credit, but it’s only for me. Asked if I could transfer it to my son, and that was a big fat no. Why would I ever use them again? Their customer service is non-existent; the 800 number just pushes you into a chat that takes forever and solves nothing. If you don’t fly often, steer clear and pay a bit more for a better airline. Never again with this heartless company.

Flying Frontier recently was

Flying Frontier recently was a real eye-opener for me, and not in a good way. I had a firearm that I declared and checked properly, but instead of a secure process, it ended up on a regular baggage carousel with no security or ID check. Anyone could have just walked off with it! That's just not safe. Then there's the check-in process. If you don't have a smartphone, you're basically out of luck unless you want to pay extra. This is especially tough on seniors and those not into tech. And get this: you might have to pay $25 just to talk to someone at the counter. It feels like they're more interested in fees than actual customer service. Frontier really needs to rethink this, for everyone's sake.

Flying with Frontier Airlines was

Flying with Frontier Airlines was a mess. My flight from Las Vegas to Austin turned into a nightmare. We boarded, started taxiing, and then out of nowhere, the plane slammed the brakes. We ended up stuck on the plane for over an hour and a half before they finally let us off, and no one bothered to explain what was going on. The staff seemed like they didn’t have a clue—four different people told me four different things just to get my luggage. And this wasn’t a one-time thing; I had to rebook another trip because of a last-minute schedule change weeks before. I’ve already complained to the U.S. Department of Transportation. Seriously, save yourself the headache and choose a different airline.

So, I was at the

So, I was at the Vegas airport for my flight to Atlanta on December 14th, and things went south at the Frontier gate. I was all set to board when a staff member said I had to pay extra for my carry-on. Fair enough, I thought, so I moved stuff to my smaller bag that matched their rules. But, out of nowhere, the staff started yelling and refused to let me board. I was shocked and confused, trying to figure out why I couldn’t get on my flight. They just kept pointing fingers and talking down to me. In the end, I had to buy a last-minute ticket with another airline. The whole thing cost me time, money, and a lot of stress. This was not what I expected from an airline, and I hope they look into it.

Terrible!

Imagine this: My son, all ready to fly back home, gets his flight canceled just an hour before departure because of some so-called "airport maintenance." He had checked in five hours earlier, only to be left high and dry. All the flights from LAX were booked solid, and there was no help from the airline. No hotel, no transport, no food money. Just stuck, 700 miles from home. We tried talking to their supervisors, but all they offered was a measly $50 travel certificate. Seriously? That doesn’t even cover dinner these days! Frontier, you've lost us for good. I’m spreading the word to family and friends—no one else should go through this. Unbelievable customer service, or rather, the lack of it.

I landed in Tampa on

I landed in Tampa on Monday night with Frontier flight 2560, and what a chaotic experience that was! Arrived early with my elderly mom, thinking everything was sorted. Wrong! We ended up at terminal D instead of A, all because of some last-minute terminal changes. The place was a mess; earlier flights had caused a ripple of confusion, and the information on the screens didn’t match anything the staff was saying. Speaking of which, the staff were no help—rude and dismissive. When I mentioned my mom needed assistance, they just brushed me off. The boarding process was equally chaotic, with passengers for different flights getting mixed up. It was a stressful start to our trip, to say the least.

Never flying with them again!

Flying with Frontier Airlines was a nightmare! My flight from Vegas to Reno got canceled out of the blue. They handed me a hotel and meal voucher, but only for one night in a dodgy area and just one meal. And then, they told me I couldn’t get another flight for four days! I had family plans and couldn’t wait that long, so I had to shell out $180 to book a flight with another airline the next day. Reaching customer service was a joke. No one to talk to on the phone, just a chat system where I waited over two hours with zero response. If your flight gets canceled, you're basically stuck. Frontier might be cheap, but when things go wrong, you're left in the lurch. Never flying with them again!

Let me tell ya about

Let me tell ya about this wild ride at the airport with Frontier. Our flight was supposed to take off at 1:55 PM but got delayed to 5:36 PM. That's a massive wait! But here's the kicker: nobody told us a thing. The app kept saying the flight was on time, the airport board showed a different time, and the only way to get any info was to stand in this long line at the gate. The gate staff? Nowhere to be found when we needed answers. The agent just vanished, leaving everyone scratching their heads. No updates, no apologies, nada. Look, I get it, flights get delayed. But the lack of communication was a mess. They really dropped the ball on this one. Frontier needs to step up their game big time.

So, I was flying with

So, I was flying with Frontier recently and things didn't go as planned. Apparently, they've changed their door closure time to 20 minutes before departure, which is earlier than other airlines. They don't really make this clear when you buy your ticket, and on my flight, there were no announcements about it. I saw several groups of people show up just a minute late, and the gate staff didn't lift a finger to help them. They were actually pretty rude. When you call Frontier, they just tell you there's no refunds or new flights, which is frustrating. It's clear many people are caught off guard by this policy. It's a risky move flying with them now, since your plans might just fall through.

Total disappointment

Flying with Frontier was a nightmare from start to finish. My journey from Washington to Phoenix, with a stop in Vegas, turned into a disaster. In Washington, we were stuck on the runway for what felt like forever, and no one bothered to tell us why. That delay meant I missed my connecting flight in Vegas. What did Frontier do? Not much. They offered replacement flights that stretched out to 17 hours instead of just 1. The staff? Completely unhelpful and seemed to care less about the chaos they caused. I was shuffled around without any real answers or solutions. This airline needs to seriously rethink how they treat their passengers. Never flying with them again. Total disappointment.

Booked my flight with Frontier

Booked my flight with Frontier Airlines, thinking the business bundle would make everything smooth. You know, upfront seating, two checked bags, carry-on, personal item, all sorted, right? But then I thought about TSA lines and reached out to Frontier to see if they had a plan to help speed up baggage check-in at LAX. Their response? “Talk to TSA.” Seriously? How does that even relate to baggage check-in? After spending hours trying to get answers from customer service, I realized I needed a plan B. I ended up booking with a major airline last minute to avoid missing my cruise. It was a hassle, but the relief was immediate. Never flying Frontier again; the stress just wasn’t worth it.

So, there we were at

So, there we were at Chicago O'Hare Airport, ready for our 6:30 a.m. flight to Cancun, when things went sideways. Messed up the online check-in, and the system locked me out. I thought, "No problem, I'll fix it at the airport." But nope, the Frontier Airlines supervisor just brushed us off, saying she couldn't help and pointing us to some number at 4 a.m. We were running around clueless, and no one had answers. Just when we thought our vacation was doomed, a kind security guard led us back to the counter. That's where a Russian-speaking woman, whose name I wish I remembered, actually sorted everything out. She was amazing! If it weren’t for her, our trip could’ve been a disaster.

Flying with Frontier was a

Flying with Frontier was a huge mistake, especially with a toddler in tow. Our flight to San José got axed last minute, leaving us scrambling through the airport. We eventually got some vouchers, but it was a long, exhausting night. On the way back, they lost my kid’s car seat. We ended up waiting at the airport until 2 AM, and then had to use a dodgy seat to get to a hotel. I had to buy a new car seat and shell out for an unexpected hotel stay and meals. Despite filing a claim with all the proof, Frontier just shut the case without a word. I even reached out to the DOT, but got nowhere. It’s frustrating and time-consuming. If you’re flying with kids, steer clear of Frontier.

You wouldn't believe what happened

You wouldn't believe what happened at Chicago O’Hare with Frontier Airlines. We were on the verge of missing our flight, all thanks to a rather unhelpful employee named Brenda. She couldn't print my husband's boarding pass and weirdly directed us to customs clearance, who promptly pointed out that it was a Frontier issue. When we got back to Brenda, she just shrugged and said she couldn’t help. It was beyond frustrating. We insisted on talking to someone else, and thank goodness the next agent sorted it out in no time. The whole ordeal was stressful and unnecessary. Frontier really needs to step up their training game—Brenda was not equipped to handle the situation properly.

Flying with Frontier Airlines was

Flying with Frontier Airlines was a frustrating experience. In DC, the staff assured me that my bag was a personal item, but when I got to Las Vegas, the gate agents decided it wasn’t and hit me with a $99 fee. I didn’t even get the chance to pay a lower rate before boarding. It felt like they were just out to squeeze more money from passengers. The gate staff were rude and didn’t seem to care, and when I reached out to customer service, they wouldn't help or refund the charge. It’s like they're more interested in making money off their own confusing rules than actually providing good service. I definitely won’t be choosing Frontier again and suggest others steer clear too.

Frontier Airlines is a total

Frontier Airlines is a total disaster. I had this late-night flight at 10 pm, and just as I'm wrapping up check-in and breezing through security, bam! A notification pops up saying my flight's delayed until 1 am. Frustrated, I call customer service, and they give me a confusing explanation that basically means they can't help. They offer a $75 flight voucher (like I'd ever fly with them again!) and a measly $15 food voucher that's pretty much useless in airport restaurants. And claiming it? A nightmare. Plus, they find ways to make you check bags that are small, charging $70, and if you dare check in person, that’s an extra $45. Seriously, avoid these scammers at all costs.

Flying with this airline was

Flying with this airline was a nightmare. I had three kids with me, one with special needs, and we were just five minutes late for check-in. They refused to let my niece board. It’s outrageous – an $800 ticket gone just like that. I’m a single working mom, and this felt like daylight robbery. To make matters worse, my own flight was delayed by four hours due to some maintenance check. That delay canceled my connecting flight for a quick trip to Florida for a birthday dinner. Poof, $350 vanished, plus the car rental costs. All they offered was a lousy apology, no rescheduling, nothing. This should be illegal! And they didn't even take off for another 50 minutes. Total mess.

Definitely reconsidering my options for the next trip.

So, I tried flying with Frontier, and let's just say it wasn't the best experience. The flight was delayed by 40 minutes for no clear reason, and the seats were incredibly uncomfortable. The announcements from the gate agent were hard to understand, which was a bit frustrating. They didn't even have a simple phone clip on the seats, which seems like a basic thing. I get that it's a budget airline, but adding a little cushion or a phone clip wouldn't break the bank. The check-in agent was surprisingly rude, seemed more interested in her phone than helping. Not impressed at all, hoping the pilots are more professional. Definitely reconsidering my options for the next trip.

I had a rough experience

I had a rough experience with Frontier Airlines recently. Picture this: I'm standing in line at the airport, needing to check in like the app told me to, and suddenly all the staff just disappeared. It's not even an hour before the flight, and I'm left there, trying to get someone's attention. I really needed help because I wasn't feeling well, but no luck. I called their customer service multiple times, even after the flight, but it was just frustrating. I felt let down, especially since I was counting on them to make things smooth. If you want a stress-free experience, maybe try American Airlines or United instead. Just steer clear of Spirit and Frontier if you can.

I can't believe how terrible

I can't believe how terrible my recent experience was with this airline. Tried to check-in online using my PC and four different browsers, but nothing worked! Pages kept glitching and said my documents needed verifying, but the button to do so wasn't even a link. My profile had all the necessary info, yet I couldn't get past this step. Finally switched to their Android app, which got me to the check-in screen. Only then did it inform me that I needed a visa, 48 hours in advance! I was less than 24 hours from my flight. Absolute nightmare. And forget about talking to a human unless you're elite status or flying within 24 hours. Worst online airline experience ever!

I tried booking through

I tried booking through this site, and honestly, it was a mess. The whole process felt like a maze, with so many pages and options popping up that seemed designed just to confuse and squeeze more money out of you. It felt like every click was a trap, leading to another charge or upgrade I didn't want. Navigating through the checkout was like trying to dodge hidden fees at every corner. It's frustrating because instead of a straightforward booking experience, it seemed like the main goal was to upsell at every step. I just wanted a simple reservation, but ended up feeling tricked into spending more than planned. Definitely not user-friendly and left a sour taste.

Flying with Frontier Airlines was

Flying with Frontier Airlines was a bit of a shocker. It was my first time with them, and things didn't go as smoothly as I hoped. I got to the airport thinking everything was set, only to be hit with a $25 check-in fee I knew nothing about. No heads-up, no email, nothing. It felt like a sneaky move. I tried to get some answers, reached out to their customer service, and they admitted the communication was poor but didn't offer a refund. It's frustrating, especially when you're already juggling travel stress. I'm seriously considering joining a class action suit, and I've even reached out to my State Attorney General about it. This needs to be addressed!

I was all set for

I was all set for my holiday trip to Chicago when, out of the blue, Frontier Airlines canceled my flight just two days before Christmas. They didn't even bother to explain why, and to make matters worse, they couldn't book me on another flight, not even to nearby Milwaukee. I tried getting them to book me on a different airline, but they just flat-out refused. I ended up having to shell out $485 for a last-minute one-way ticket, hoping they'd reimburse me. Nope, no luck there either. All they gave me was a refund of my original $102 fare and a $100 voucher for future travel. After being left in a bind like that, I'm not so sure I'd fly with them again.

I boarded my flight with

I boarded my flight with Frontier, and just as we were settling in, they canceled it. The logistics for the overnight cancelation were handled smoothly, and they rebooked me for the next day. Plus, they handed out $100 vouchers to everyone, which seemed like a decent gesture at first. But trying to use that voucher turned into a nightmare. It doesn’t work properly during checkout, and I’ve wasted over 4 hours trying to get help from customer service through chat, WhatsApp, and phone. Conversations keep dropping, and I have to start all over again. It’s beyond irritating, and honestly, I’m ready to let those vouchers go rather than deal with this mess.