Frontier Airlines Kundenbewertungen - 198

Flying from Atlanta to Chicago

Flying from Atlanta to Chicago on June 8th was a mess. My flight, number 1595, kept getting rescheduled—four times! It felt like a never-ending wait without any heads-up. I just sat there, watching my plans unravel. Missing work wasn't part of the agenda, but that’s exactly what happened. The lack of updates left me in the dark, juggling my schedule like crazy. It was frustrating, especially when you rely on things to run smoothly. I’ve flown with other airlines before, and this wasn't what I expected at all. It was a real letdown, and I hope things improve next time around.

Booked a Premium seat and

Booked a Premium seat and paid extra for it. Imagine my surprise when I got to the airport and discovered I had been moved to a regular seat. No heads-up, no email, nothing. I called customer service, and they basically told me there was nothing they could do. No explanation, no refund for the premium fee. It's like they just wanted to keep my money and sell the same upgrade to someone else. Honestly, it felt like a scam. I expected better service, especially after paying for an upgrade. Really disappointing experience, and it makes me question ever booking with them again.

You won't believe what a

You won't believe what a rollercoaster it's been with Frontier Airlines. My son thought the Go Wild Annual Pass would be perfect for our visits between Utah and Colorado. We bought it, but using it? That's a whole different story. It doesn't even show up in my account. Tried dealing with their AI, and it's like talking to a wall. Finally got through to a human, but they weren't much better. It’s a wild goose chase with no real help. And the refund? Forget it. They say it’s non-refundable, even though I can't use what I paid for. Frustrating to say the least. Such a hassle!

So, there I was

So, there I was, stuck at the airport because my last-minute flight got canceled due to bad weather. You'd think the staff would be helping, right? Nope. They were practically playing hide and seek, ignoring everyone. Even the flight crew was like, "Where is everybody?" When I finally managed to call customer service. They refused a refund, only offering credits, saying I didn’t cancel "within 24 hours." Seriously? I booked that day! I even got yelled at by two different reps. It felt like they were trying to rob me. If you have other options, steer clear of this airline.

Wow, what a trip that

Wow, what a trip that was! I flew with these guys last week, and I gotta say, things didn't go as planned. My bag went missing, and trying to get some help was like pulling teeth. Every time I reached out, it felt like I was just talking to a wall. No one seemed to care, and I kept getting the runaround. Funny thing, though, the guy at the curb told me this sort of thing happens all the time. I mean, how is that okay? Felt like they just shrugged their shoulders and moved on. Definitely not what I signed up for, and I'm thinking of going with another airline next time.

Flying with this airline was

Flying with this airline was a nightmare. Imagine being stuck in a metal tube with zero entertainment options. No Wi-Fi, no radio, no TV, not even a plug to charge your phone. Everything had a price tag, from snacks to blankets. The bathroom? Filthy, like it hadn’t seen a cleaning crew in ages. The seats were hard as rocks, making it impossible to get comfy. And the flight attendants? They barely paid attention, and when they did, they seemed annoyed. If I could give negative stars, I would. Traveling should not be this painful. Definitely not flying with them again!

I was at the airport,

I was at the airport, feeling a bit anxious because the line was long—39 people deep, to be exact. Just as I was getting close to the counter, the airline staff suddenly shut the doors. I couldn't believe it! No warning, no explanation, nothing. It seemed like they wanted us to miss the flight just so we'd have to buy new tickets. The whole experience felt so unfair and left me feeling frustrated. I wouldn't recommend dealing with them unless you want to risk getting stranded. It's a shame, really, because air travel is stressful enough without this kind of nonsense.

I had a very bad time trying to check into

I had a very bad time trying to check into Miami airport for my flight to Philadelphia. I got there two hours before my flight, but the agent at the counter told me I had to check in using the app and refused to help me in person. The WiFi at the counter was terrible, so I couldn't connect. The staff was not helpful at all and said it wasn’t their problem. I missed my flight and had to book with another airline. My friend's birthday plans were ruined. I didn’t get to Philly until 12 hours later. I was so upset and angry. I would not recommend this airline to anyone.

This airline is a disaster.

This airline is a disaster. We spent 3 hours just to check-in at Boston. Bought tickets to Santo Domingo with a stop in Orlando and even paid for our dog to fly with us in the cabin. When we got to Orlando, they suddenly said dogs aren't allowed, even though we had paid and it was on our boarding pass. Now we're stranded in Orlando looking for another flight. They won't give us a refund because it's "on their website." Lost an entire day of our vacation, and they couldn't care less. Manager was rude and customer service was no help at all. This airline is terrible.

I can't believe the experience

I can't believe the experience I had with Frontier. Had to cancel a flight, and instead of a refund, I get stuck with a flight credit that I'll probably never use. It's been dragging on for a month with no real help from their customer service. You’d think they’d care about their customers, but it feels like they just want to keep my money. It’s frustrating and disappointing. I’m definitely not flying with them again. It's a shame because I had high hopes, but they totally let me down. Feels like they just don’t care about customer satisfaction at all. What a mess.

Flying with Frontier was a

Flying with Frontier was a real headache. I booked a trip from Detroit to Kansas City, and somehow, I found myself stuck in Denver for a 17-hour layover that no one told me about. Why I had to detour to Denver is still a mystery. To make matters worse, after that long wait, my flight got delayed another hour. The staff at Denver airport were a nightmare to deal with—unhelpful and rude. It felt like they didn’t care at all. The whole experience was frustrating, and I felt completely ignored. After this mess, I’ve decided I’m done with Frontier. Not worth the hassle.

I had a pretty bad experience

I had a pretty bad experience at the airport. The gate staff were super rude, like, unnecessarily rude. Every stop had a different process and set of rules, which was so confusing. It's like they didn't get the same training or something. Seriously, some basic uniform training would fix a lot of these issues. It felt like I was paying money just to be treated poorly. Honestly, you'd be better off flying with another airline, even Spirit. The only silver lining was the flight crew—they were actually nice and pleasant. But overall, it just wasn't worth the hassle.

I've been flying with this

I've been flying with this airline for a decade, but it’s been a bumpy ride. Delays and cancellations have become the norm, with no real solutions in sight. Just the other day, my 7am flight was pushed to 11am, and then, surprise! At 5:19am, they said it was back on time. I missed it, of course. Got a refund, but then had to fork out more cash for a last-minute booking with another airline. The savings I thought I was getting with this airline? Gone, and then some. Frustrating experience, to say the least. I think it's time to look elsewhere for my travel needs.

So horrible!

Let me tell you about my experience with this airline. It's like a bad deja vu every time I fly with them. Delays are practically guaranteed, and we're not talking minor ones—I'm talking 3 hours or more. What's really frustrating is they wait until the last minute to tell you. You’re already at the airport, stressed and stuck, with no options but to wait it out. It makes you wonder if they’re doing this on purpose to keep you from switching flights. If you have any other choices, I’d say go with them. It’s just not worth the hassle and uncertainty with this one.

Flying with this airline was

Flying with this airline was such a letdown. We thought we were being smart by getting the insurance, but turns out it’s useless. They make it sound like you can cancel anytime, but only if they think your reason is valid. We tried to get our money back, but no luck. Even reached out to the CEO, but he didn’t bother to reply. Seems like keeping our money is their priority. The flights might be cheap, but the risk is just not worth it. Honestly, it’s better to spend a bit more with another airline and avoid the headache. Save yourself the trouble and steer clear.

Rip-off

I flew with this airline, thinking I was getting a great deal. Boy, was I wrong! I had one suitcase that was a little overweight, and they charged me a whopping $100 for it. On top of that, I had to pay $25 each for three check-ins for my family. So much for saving money on flights! It's like they're finding every little way to squeeze more cash out of you. No customer service, just fees, fees, fees. The whole experience felt like a rip-off. If you're thinking about booking with them to save a buck, think again. It's just not worth the hassle and extra charges.

Flying out of Philly

Flying out of Philly, I had a connection in Atlanta, and let me tell you, it was a mess. Our flight got delayed by 2.5 hours, which meant missing our next flight. I asked around, hoping they'd find another option, but nope, nothing. The next available flight out of Atlanta was 30 hours later. It was insane. You'd think they’d have some backup plans, but there was just nothing. I felt stuck, like they didn't care if I got to where I needed to be on time. I mean, waiting over a day for a flight is just not okay. It's really made me rethink flying with them again.

I had a pretty rough

I had a pretty rough experience with Frontier recently. Their kiosk was down, so I couldn't use it to pay the lower baggage fee. The agent at the baggage area informed me that I had literally one minute to complete the online payment for the reduced charge. I tried, but the time limit was just too short. In the end, I had to use the agent's service and got hit with double the fee. Given that their kiosk was out of order and the online option was impossible within such a short time, they should have waived the extra charge for using the agent. Not cool at all.

Booked three round-trip tickets from

Booked three round-trip tickets from Phoenix to Houston for my son, grandson, and daughter-in-law, expecting a smooth, nonstop journey. Then, out of nowhere, an email arrives saying the flights have been changed. Now, they’ve got layovers over 4 hours long—originally it was 8 hours! Had to argue to get that down. Also, baggage fees were insane, $169 for one bag just slightly over 50 lbs. And then they tried to charge an extra $52 just so the kids could sit together. Frontier’s customer service was a nightmare. Never flying with them again, that's for sure.

This place is a disaster

Man, this place is a disaster. Every detail as bad as you've heard. The service? Horrible. Not a single ounce of respect or responsibility. They mess up all the time – delays, cancellations, you name it – and then act like it’s not their fault. It's wild how they’re so focused on squeezing every penny out of you in the shadiest ways. Seriously, look up what the CEO thinks is important. No need for conspiracy theories or different interpretations, just read what he says about customers like us. It’s clear they don't care about us at all. Never going back.

Just had a terrible experience

Just had a terrible experience with this airline. My wife and mom were at the gate with our two kids, and this lady, Areesha, was so rude to them. It felt like she was trying to charge extra fees just to pocket the cash. The whole situation was handled so poorly, and it was clear they didn’t care about customer service at all. My family felt disrespected and stressed out. Seriously, avoid this airline if you can. It's not worth the hassle and the staff are just awful. Can't believe how racist and unprofessional they were. Never flying with them again.

I had the worst experience

I had the worst experience with this airline. They didn't bother to inform us about the huge delays. We were stuck for 4 hours and then another 2 hours on the plane before they canceled the flight at midnight. Trying to find another flight at that hour was impossible, which made me miss a crucial event in my life. Adding insult to injury, I lost $3,000 on hotel and rental car bookings. The way they treat passengers is just unacceptable. It's like they don't care about the people at all. This airline should just go out of business. Absolutely horrible.

I should have checked this

I should have checked this place out before booking. They totally trick you when you're buying tickets. The process is super confusing, starting at $80 but then somehow ends up being $400. It's honestly shameful that an American company, licensed by the FAA, would scam people like this. Makes you wonder if they're cutting corners on their plane maintenance too. It's really disappointing and frustrating. Don't fall for it like I did! Take your time and read everything carefully if you decide to use them. Definitely won't be recommending them to anyone.

I had a nightmare trying

I had a nightmare trying to check in for my flight from Miami to Philly. Got to the airport 2 hours early, but the check-in agent told me to use the app and refused to help in person. The WiFi was terrible near the desk, so I couldn’t even connect to check in. The staff were super unhelpful and basically shrugged it off. Ended up missing my flight and had to scramble to book with another airline. Totally ruined my friend’s birthday plans since I got to Philly 12 hours late. It was beyond frustrating. Definitely avoiding this airline in the future.

Flying with this airline was

Flying with this airline was a nightmare. You think Spirit is bad? This was worse. I was shocked when they hit me with an extra $100 fee just to bring a carry-on. Seriously? And don't get me started on their 'personal item' policy. Their size limits are a joke, nothing like what you’d expect. It felt like they were trying to squeeze extra money out of me at every turn. It’s frustrating to deal with such hidden fees and inconsistent policies. I’d rather walk than fly with them again. Save yourself the headache and avoid this airline if you can.

We had a terrible experience

We had a terrible experience in Cancun. My family and I, including our three kids, were refused boarding. They claimed to have called our names multiple times, but we never heard anything. When we tried to sort it out the next day, they slapped us with a $1500 penalty fee. It was incredibly frustrating. The guy in charge, Fernando, was extremely rude and unhelpful. This whole ordeal has left such a bad taste in our mouths. We will not be using this airline again. I just want to warn other families to be cautious when traveling with them.

I tried canceling my Frontier

I tried canceling my Frontier membership, but boy, was it a hassle. Their website and app don't have any clear cancel button. Turns out, you have to go through live chat with an agent, which they don't even mention anywhere. Felt like they were making it as hard as possible to leave. With how much money they made last year, you'd think they could afford a straightforward cancel option. It's shady and frustrating, especially for a company raking in billions. Makes you wonder if they care more about their bottom line than their customers.

I had the worst experience

I had the worst experience with this airline. First, my flight got delayed by 4.5 hours and they didn't even give a proper reason why. Then, they finally made us board the plane, only for us to sit there for another hour before announcing another 3-hour delay. So basically, I was stuck waiting for 8.5 hours. No other flights were available, meaning we had no choice but to wait if we wanted to get to our destination. As compensation, they gave us a measly $15 food voucher. Honestly, save yourself the trouble and avoid booking with them.

I was supposed to fly

I was supposed to fly out, but my flight got delayed for three hours and then canceled late at night. The airline didn’t even cover a hotel stay. I had to scramble to find a place to sleep. To make it worse, the next available flight was two days later. I couldn’t wait that long, so I booked another ticket with a different airline for the next morning. Coming back home was no better. My flight got delayed again, and I had no idea when I’d actually get back. The whole experience was frustrating, and I felt like they didn’t care at all

I've been trying to book

I've been trying to book a flight with Frontier, but it's been a nightmare. On my computer, I can't even get past the flight selection page—it just freezes. When I switch to my phone, I can pick flights, but then I get this weird error about passenger info not being adequate, and it pops up twice! My details haven't changed, and I've been a Frontier Miles member for years, so I don't get it. They say to chat for help, but it's just a bot that doesn't really do anything. It's so frustrating when all I want is to book a simple flight!