OhPolly.com

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No Refund & Shocking customer service

NO REFUND, do not order from this company! I ordered multiple dresses to try on for my university graduation, sadly none of them suited or fitted correctly, probably due to it being my first OhPolly order and me not being familiar with their sizing. I therefore packaged up the dresses neatly and returned them to the In-Post locker, and of course was satisfied that I done everything to return them to the company safely. By the time my parcel had arrived at their warehouse they refused me a refund and sent through images of some other garments saying that I had swapped out the dresses. I had never before seen these other garments. I of course was shocked, and alerted them to the fact that the dresses must have been stolen in transit… That or more sinisterly the company is scamming people for money! I have never before worried about returning an item online, and I have never run into this issue, it has completely put me off ordering online again! Their customer service is a joke, no phone number and you receive replies from multiple people. They say they ‘investigated’ my complaint, but they can’t have been very diligent! and after two weeks still told me that I wouldn’t receive a refund, and that impossibly the parcel is my responsibility up until it reached their warehouse! How can I be responsible for a parcel no longer in my possession! I’m now having to take up the issue separately with In-Post and my bank account. Do not order from OhPolly, you’ll regret it! I can now see from other trustpilot reviews that other people have had similar issues, Absolutely appalling!

I was on the hunt

I was on the hunt for a stunning wedding evening dress and stumbled upon Oh Polly. It was easy to find but, more importantly, absolutely gorgeous. Other places I checked just didn’t measure up. I ordered on Tuesday, and by Wednesday, it was already here! When I opened the package, not only was the dress stunning, but there was a surprise gift card inside. Being my first time shopping with them, they gave me a gift card worth the same amount as the dress! Never experienced anything like that before. Definitely sticking with Oh Polly for future buys!

I bought a miniskirt for my wife a few weeks ago.

I bought a miniskirt for my wife a few weeks ago. Since we weren't familiar with Oh Poly's products, their process, or the US to UK sizing differences, we needed the patience and care from their helpful customer service team to guide us through. We were pleased with the experience and the quality of the product, so I decided to order a second miniskirt. I am sure this one will be just as enjoyable as the first. The excellent support we received throughout both purchases from Oh Poly’s great customer service team has been a nice surprise.

I recently had an issue with sizing when

I recently had an issue with sizing when I ordered a dress. It was too small, and I couldn't exchange it as they were out of stock. The quality was good, but the fit was off. Then, I mistakenly ordered the wrong size again. With my graduation coming up and a tight budget, I was worried. Thankfully, the chatbot at Oh Polly was helpful and connected me to a nice agent. They checked everything and managed to update my order for an exchange even after it had been sent. Thanks for your swift and useful help!

I reached out to Oh

I reached out to Oh Polly late at night because this dress I wanted for my birthday was out of stock. Surprisingly, I got a reply in just an hour from Ester, who was super friendly. She not only answered quickly but also suggested some other dresses I might like. Honestly, it's the best service I've ever experienced from an online store. Ester's kindness and the quick response really made my day. Shopping online has never felt this personal before.

I selected the wrong address that

I selected the wrong address that I do not live at anymore and realized once I had placed my order. I submitted a ticket and was told it’s takes up to 3 days to receive a response. I was really worried about that since I had selected the 1-3day express shipping. Within a few hours oh Polly got back to me and were able to update my adress. Thank you! Much appreciated:) I’ll have the perfect dress for my special event now!

Hi, I placed an order on August 25th with order number

Hi, I placed an order on August 25th with order number OHP7790GB84732039201. I paid NIS 110 for speedy delivery, but the package still hasn't arrived in my country. I checked with the delivery company, and it's very urgent for me. I relied on the promised delivery time and it hasn't come through. Can you please let me know when I can expect the package? It’s really important to me.

Ordering and delivery were smooth.

Ordering and delivery were smooth. In Canada, there were some import fees that were also handled properly. I noticed what looked like a double charge on my Visa and contacted them; the response was fast and very good. It turned out that it was just VISA putting a hold on the card until the final payment was complete. I want to thank Lauren for her great and friendly help.

My package didn’t show up, so I reached out to support

My package didn’t show up, so I reached out to support, and Kelly dealt with my issue in a very competent and considerate manner. Now, I’m eagerly awaiting my delivery since if the clothes match the level of service, they should be worth the cost. I’ve already found the mindful modal collection and would wear it forever: it’s so stylish and classy. It looks high-end and refined.

I often buy from Oh Polly, their stuff

I often buy from Oh Polly, their stuff is always good. Recently, I bought something I had to return, but I couldn't do it in time. When I contacted them, Elisha and Charlotte helped quickly. They got permission for a late return from the bosses in just 24 hours, even on a holiday weekend! Thanks again for fixing this for me x

I aciddentally ordred the wrong size

I aciddentally ordred the wrong size. I submited a request to fix the order and within an hour, I received an email from Kasia who let me know that my order was fixed! Thank you so much for your help Kasia, this is my college graduation dress, so I really appreciate your assistance!

The customer support has been great

The customer support has been great, especially from Ellie B. I was feeling poorly and ended up missing the deadline for a return. I shared this with Ellie, and she extended the return for me and was very nice about it. Thank you so much, I could not affored to lose £200 right now!

The ordering went smooth, and my package arrived fast.

The ordering went smooth, and my package arrived fast. Maybe even too fast!! I didn’t actually need what I bought since the event got cancelled, but the support team was really useful in giving me a return label when the website wouldn’t show it (probably my WiFi issue).

Poppy's stock availability is really good

Poppy's stock availability is really good and their follow-up is excellent. I needed to change size and the turnaround and the ease of use to do this under a time deadline was amazing. I was helped by Lauren at customer help who made sure of this.

quick and efficient customer service

I had a great experience with Lowri's quick and efficient customer service. She responded within minutes and helped me change the size of my graduation dress. I'm impressed with the speed and quality of their support. Keep up the good work!

The service was great!

The service was great! I had a problem with my student discount, but they quickly fixed it by giving me back the difference. Their reply time was super fast, and I really valued their effectiveness in dealing with my issues. Thank you!

The chatbot is super easy

The chatbot is super easy and quick to use. It efficiently answers any questions you have and allows you to add further questions if needed. It's reliable for dealing with anything and everything.

Great service overall.

Great service overall. It's not often I find good customer support, but everyone I've spoken to at Oh Polly has been kind and helped me resolve my issue fast. Thanks so much!

When I reached out via email becasue of a problem

When I reached out via email becasue of a problem, I got a reply and solution in just a few minutes. This was really great since many companies don’t respond this fast.

Speedy response and incredibly helpful.

Speedy response and incredibly helpful. Thanks Olivia for your valuable assistance and precise details. Can't wait for my dress! Best regards, Marthese from Malta

Polly's customer service

Oh Polly's customer service is great! They answered my email fast, which made me less stressed. I hope they get paid well for their good work.

Oh Polly is amazing!

Oh Polly is amazing! I wore a dress for prom, got tons of compliments. Clothes are flattering, beautiful. Great company, will buy more.

A quick and smooth purchase

A quick and smooth purchase, great quality material and excellent customer service, very happy with everything.

I persisted and requested an escalation of my query

My experience with the company was initially marred by a refund policy issue, which led to frustration as I had to interact with multiple customer service agents. However, I persisted and requested an escalation of my query. Thankfully, it was promptly addressed and resolved. Despite the initial hiccup, I'm considering returning as a long-standing customer. I must acknowledge the politeness and efficiency of all agents involved. Special thanks to April, who ultimately resolved the issue, and to Holly, who diligently escalated and investigated the matter on my behalf. This experience, while challenging, ended on a positive note.

The delivery of my package was a bit slow

The delivery of my package was a bit slow, and I didn't receive any tracking updates, which was a concern. However, the customer support team went above and beyond to assist me and ease my worries, providing impeccable service. I'd rate their support 10/10. As for the dress, it met my expectations but wasn't outstanding in terms of quality, and it was a tad larger than anticipated. Overall, the exceptional customer service made up for the minor issues with the product.

I faced some difficulties with

I faced some difficulties with the return process as the platform initially wouldn't accept my payment. However, I was able to address and resolve all the issues that arose.

Despite encountering an issue

Despite encountering an issue with my discount code at checkout initially, the customer service team was very helpful and promptly refunded me the difference.

Their sizes don't match their size chart

I've had mixed experiences with Oh Polly. Their sizes don't match their size chart, and all the items I ordered were too small, despite following the chart. The quality didn't live up to the price for the two dresses I got. However, I did like the corsets and the skirt, although they were also on the smaller side for me.

Ordered a dress for my

Ordered a dress for my daughter, took longer to arrive than expected, but at least it came before her event. She had ordered two dresses just in case. One she wore and it was really well made. But when I tried to return the other, they said it was past the 30-day return window. Turns out, they count the 30 days from the order date, not the delivery date. It took almost 2 weeks to get the dresses! So unfair. Now I’m stuck with store credit and worried I’ll go through this mess again if the next dress doesn’t fit. Also, paid $5 for order protection, thought it would help with returns but it didn’t.

I'm really disappointed with the company's customer service.

I'm really disappointed with the company's customer service. My parcel ended up at the wrong address, and the proof of delivery wasn't even close to my location. I sent emails explaining the situation, but it seems like they haven't been properly read because the responses don't address my concerns at all. I needed the dress for my 30th birthday, and now I can't afford to buy another one after spending £100 on this. I'm really upset about how I've been treated and I won't be recommending Oh Polly to any of my friends.