Ever-pretty

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I ordered a dress for

I ordered a dress for my daughter, and she didn't like it at all. Tried to return it, but they said it was a "custom order," which I know isn't true. Feels like they call everything "custom made" just to avoid returns. Honestly, their return policy is misleading. I also bought a few other dresses, and they took forever to get here—over a month! They even arrived after the event I needed them for. Couldn't return those either. This company is not worth the hassle. Will definitely warn others to stay away from Ever Dress. Super disappointed with the whole experience.

I thought I was getting

I thought I was getting a great deal on a dress I found online from this seller, but it turned into a real headache. They’re on big sites like Debenhams and AliExpress, so I figured it’d be reliable. Nope! The dress was nothing like I expected, didn’t fit at all. Tried to return it, but they just wouldn’t cooperate. Customer service was a nightmare, felt like I was talking to a wall. Ended up stuck with a dress I can’t wear and out of pocket. If you’re thinking of buying from them, think twice. It’s just not worth the hassle and poor service.

Scam

I thought I'd found the perfect burnt orange dress online, but when it arrived, it was more like a neon pumpkin! Not what I expected at all. When I tried to get a refund, they claimed I'd used a discount, but my bank statement shows I paid full price. I was fine with losing the shipping cost, but this felt like they were pulling a fast one on me. The dress came from the UK, but they made me send it back to China on my dime. Feels like a classic return scam to me. Not planning to shop there again, and I'd suggest others steer clear too.

Not cool at all!

I recently had a pretty rough experience with returning some dresses I bought online. None of them fit, so I decided to send them back. But here's the kicker: they took off a £10 restocking fee and another £7 for shipping. So, I'm out £17 just for trying on some clothes. Plus, I had to fill out this detailed explanation for why I was returning them, which felt like a bit much. Now, I'm stuck waiting for them to approve my return. It's 2023, right? Returns should be quick and cheap, if not free. Definitely not shopping there again.

I ordered four dresses, hoping

I ordered four dresses, hoping at least a few would be perfect for my event. Out of all of them, only one fits right and works for what I need. I tried to return the other three, but it’s been a hassle. Sent two emails asking for a return label and got no response at all. It’s really annoying to think I might lose $150 just because they can’t bother to reply. It’s not like I’m asking for much, just some basic customer service. This whole situation is really frustrating and making me rethink buying from them again.

I bought a dress

I bought a dress, but the sizes run super small and it didn't fit. Sent it back following their instructions, like making sure the label was easy to see and sending proof of posting with a picture of the Royal Mail receipt and tracking number. After 5 days and several emails, they finally said they got the parcel and I'd get my refund in 5-10 business days. Well, it's been 3 weeks and after 4 more emails, still no refund. This whole process has been such a headache. Definitely won't be ordering from them again!

I ordered two dresses from

I ordered two dresses from Ever Pretty for a holiday party on November 30th, and I've been waiting forever for them to arrive. It's been three weeks, and still nothing. I reached out to their customer service, hoping to get some help or at least a refund. But they just told me they can't do anything once the dresses are with the courier. I'm so frustrated because the event is soon, and I'm left with no dresses and no refund. This whole experience has been so disappointing. I just want my money back.

I picked up two dresses

I picked up two dresses for my Paris trip. One fit perfectly, but the other was way too long and just didn’t feel right. I emailed customer service to return it, but they replied saying it was on clearance so no refunds. I swear there was no mention of this when I bought it! Now I'm stuck with a dress I don’t want and out 29.99 pounds. Plus, the shipping cost me another 10 pounds, which is a lot. Feeling a bit frustrated, honestly. I wish they had been clearer about their return policy upfront.

I ordered a dress in

I ordered a dress in two sizes, hoping one would fit, but no luck with either. Had to return both and paid for shipping myself. It's been three weeks now, and still no refund. I even sent them the tracking number and a screenshot from Royal Mail showing it was delivered to their warehouse. They keep saying it's processed and to wait 5-10 business days. It's been way longer than that and still nothing. This has been super frustrating, and I doubt I'll ever order from this place again.

I’ve been trying to get

I’ve been trying to get in touch with customer support for days now. I needed to change my order from a size 16 to a size 14, so I sent several emails. But, nobody has responded yet. It’s really frustrating because I want to make sure I get the right size. I even tried calling, but still no luck. Is there anyone out there who can help me with this? I just want to get my order sorted before it ships out. Feels like I’m talking to a wall. Can someone please assist me with this issue?

I can't believe what a

I can't believe what a mess the refund process is! I sent my item back, and had to show proof by sending a copy of the receipt. Luckily, I paid for tracking and saw it arrived on November 19th. But I never got an email confirming they received it. When I tried emailing them, my messages kept bouncing back saying the email isn't in use anymore. I even tried calling, but, surprise, the phone number is out of service too! Now I have no idea what to do next. This is so frustrating!

Uncomfortable and insulted

Oh gosh, I recently bought 5 dresses for a big ceremony. Didn't know which style would suit me, so thought I'd just return the ones that didn't fit. But the return process is a nightmare! You have to email customer service and wait for them to respond. When they finally did, they asked for my height, weight, and measurements! Can you believe it? Asking for personal info like that is just not okay. Felt really uncomfortable and insulted. Definitely won't be shopping there again.

Dresses do not resemble the pictures at all.

Dresses do not resemble the pictures at all. They arrived with stains and the fabric is really bad quality. After some back and forth about getting my money back, they said they would refund the shipping cost and not charge me a restocking fee. I got a refund today, but they have taken my money for the restocking fee, and I still haven't gotten my PayPal shipping refund. I will let you know if I get my money back; if not, I will be telling trading standards about them.

I recently bought a dress

I recently bought a dress from this store and it was a nightmare. They sent me something totally different from what I ordered. I even emailed them photos to prove it, but they insisted it was the right dress. It looked nothing like the one I picked. They refused to give me a refund or exchange it. It felt like they were just trying to gaslight me into thinking I was wrong. Honestly, I think this place is a total scam. Don't waste your money here. You'll regret it.

I bought this dress that

I bought this dress that looked amazing online, but when it arrived, it didn’t fit at all. I tried to return it, but they asked for my body measurements. Seriously, why would I share that? Then, to top it off, they said I had to pay for the return shipping. I mean, the dress was already super expensive! This whole experience was just awful. I’m definitely never shopping there again, and I’m warning all my friends to stay away too. It’s just not worth the hassle.

I bought this dress for

I bought this dress for a wedding. First time I tried it on, it fit perfectly. But then I tried it again, and it was just a mess. It had these weird seams at the front and looked all bunched up. I missed the 30-day return window, so no refund or exchange for me. Figured I'd just order another one and hope for the best. Guess what? The new dress was just as bad, same problems. Had to return it too. This has been such a headache. Not gonna buy from them again.

In my view, the company's dresses

In my view, the company's dresses appear cheap and of poor quality. Since they lack physical stores, I had to order online. However, I found the return process inconvenient as I had to pay for it myself instead of using prepaid labels. Additionally, I was surprised by the restocking fee, which I wasn't informed about beforehand. Overall, my experience with this company has been disappointing, especially considering the £40 I spent without receiving a dress.

I ordered four dresses, but

I ordered four dresses, but only three showed up. Been battling customer service for weeks to get a refund for the missing one. It's been a total hassle. Dresses themselves are lovely, but this experience has been a nightmare. Mistakes happen, sure, but when they do, I expect a quick fix, not a drawn-out fight. I paid £112 and got nothing but stress in return. So frustrating. Seriously, if they just sorted it out quickly, I'd be happy. But this? One star.

I picked up this gorgeous

I picked up this gorgeous dress for a wedding, super excited to wear it. Heard some mixed stuff about Ever Pretty, so I played it safe and got it through Amazon, even though Ever Pretty was the seller. Yodel dropped it off today, and when I tore open the plastic pack, there were water drops inside. Like, the whole thing was wet. The dress was just drenched. Beyond disappointed with Ever Pretty. Thought they'd have better quality control or something.

I ordered something and it

I ordered something and it never showed up. When I emailed the company about it, they just said I should contact the Chinese courier they used. Turns out, the email address for the courier didn't even work and there was no phone number to call. The company basically shrugged and said it wasn't their problem, even though they picked the courier. I was left to figure it out on my own. Really frustrating experience. Wouldn't recommend dealing with them.

Avoid if you can!

I’ve ordered from this place twice now, and both times have been a disaster. Orders are always late, and getting in touch with anyone is a nightmare. The staff, who look like they just graduated high school, don't seem to know what they're doing. It’s so frustrating! I’ve been waiting for my order for two weeks and still nothing. This place is totally unprofessional and I’m seriously regretting giving them a second chance. Avoid if you can!

too big size

I ordered a dress thinking my usual size would fit, but it turned out way too big. Trying to return it was such a hassle! They actually make you measure the dress yourself and send them the details before they'll even think about a return. Plus, they charge a fee to send stuff back. Honestly, the whole process stressed me out and cost more than it should have. I don't think I'll be buying from them again. It's just not worth the trouble.

Scam!!!

Got a dress for a wedding coming up, and honestly, the postage cost was ridiculous. Paid nearly £15 just to try it on! The dress itself was okay, but I can't get over how much they charged just to ship it. It's like they're punishing you for wanting to try their stuff. I was pretty excited about it, but that fee really put a damper on things. Definitely not ordering from them again.

I've been dealing with this

I've been dealing with this company since the start of the year, trying to resolve an issue, but haven't heard back. Frustrating, to say the least. I even did an interview review for them and was promised a complimentary dress. Months later, still nothing. It’s disappointing. They don't seem reliable and definitely lack integrity. Wouldn't recommend them based on my experience.

I ordered a dress from

I ordered a dress from a UK website and paid £18 extra for fast delivery. Thought it would come quick since it's from the UK, but it took almost two weeks. When it finally showed up, it had stains all over it. Spent £70 on this dress and now it's just a waste. Not happy at all with the service and the condition of the item. Feels like I threw my money away.

I can't reach anyone by phone, chat

I can't reach anyone by phone, chat, or email to check on my returned dresses. It's been 11 days, and there's still no update on getting my money back (almost £200!). I just need my refund! I have the postage receipt. I sent something back to a different company on the same day, and they refunded me in 3 days.

I am having a problem with their website...is it just me?

I am having a problem with their website...is it just me? I select the dresses and am then unable to see more info or change the image of the dress. It's a pity because I really like a couple. I don’t have these kinds of problems on other web sites.

I ordered two dresses from

I ordered two dresses from this site and it was a disaster. Returning them cost me £9, and when they finally processed my refund, they deducted £15 as an order charge. So, I'm out £24 for dresses I don't even have. Not using this site again.