Airbnb Kundenbewertungen - 318

I had a bit of

I had a bit of a rough time with my recent stay in London through Airbnb. The place had this bed that was clearly on its last legs even before we got there. We used it like anyone would, and then, bam, it just gave way. It was pretty clear it was due to its poor state, but the host turned around and demanded over £400 for damages! I was shocked, especially for such an old piece of furniture. I tried explaining the situation to Airbnb, thinking they'd see the obvious, but they backed the host without really looking into it. I never thought I'd need to take photos of everything upon arrival, but apparently, that's a thing now. This whole ordeal has been really stressful, and honestly, it's made me rethink using Airbnb in the future. Be careful and document everything right away, or you might end up in a similar mess!

From a landlord's perspective

From a landlord's perspective, I've had a mixed experience with Airbnb. When it works, it's wonderful; the review system usually keeps everyone reasonable. But when things go wrong, it can be a nightmare. I had a guest who wanted to stay for several months and complained about the WiFi and other minor issues. Despite this, she booked another long stay. Fast forward a few weeks, and she’s now basically squatting in my property. Airbnb has been zero help – they spent days trying to contact her, but she just ignored them. They said I can't make her leave, even with safety concerns like an overdue chimney sweep for the wood-burning stove. She’s even keeping a key in the door to prevent access. So now, I'm heading to court. Airbnb's customer service is friendly but utterly useless when real problems arise.

I've been a host on

I've been a host on Airbnb for four years and have "Super Host" status. I usually get paid 24 hours after a guest checks in, but this time, payment was due two days ago and I still haven’t received it. I've spent the last 48 hours on the phone with countless support team members, trying to get help and get paid. I have two small kids and live in the Northeast where it's freezing. I literally have $3 in my bank account and will run out of heating oil tomorrow. They keep passing me from person to person, saying the money has been sent but they don’t know why I haven’t received it. Now, they want me to contact my bank which I can't do until tomorrow because today is Sunday. It's clear they don't care about their hosts. I'm feeling so defeated and treated like a number. It's outrageous.

I've been a loyal Airbnb

I've been a loyal Airbnb user for a decade now, both as a host and a guest. While hosting was smooth, my experiences as a guest have been quite the opposite. I've stayed in places with leaking windows, water pooling on the floor, and even a shower with a hole in it. There was one time where the property got taken down but my reservation still showed active just days before my trip. When I reached out, Airbnb was slow but somewhat helpful. The latest incident was during Christmas – the property was freezing, had almost no essentials, and there was mould in the bathroom and bedroom. When I reported it, the host left a nasty review saying the mould was fine, and Airbnb refused to take it down. They also botched my refund and haven't fixed it yet. At this point, I'm done with Airbnb.

I've been renting my place

I've been renting my place short-term, and AirBnB used to bring in 70% of my bookings. But since late 2024, the bookings just stopped. Now it's almost summer, usually my busiest time, but I'm only 30% booked, and all those are from VRBO and Booking.com. My listing is fine—high reviews, free cancellation, competitive prices. Yet, it’s not showing up on AirBnB searches, and they’re not helping me figure out why. It seems like some algorithm issue, but it might force me to sell at a huge loss. I’ve tried getting in touch with a manager, but no luck. AirBnB charges high fees, offers no host protection, and still expects loyalty. I'm using other sites but they don't bring the same traffic. Potential guests, please consider VRBO, Booking.com, or Google. Let’s not support this monopoly.

I used to love Airbnb

I used to love Airbnb, but things have taken a turn for the worse. Now, hosts check out reviews you’ve left elsewhere before agreeing to rent to you. If you’ve left negative reviews, they might reject your request, which means people are scared to leave honest feedback. This skews the whole system, making it hard to trust the reviews. We’re staying at a place right now with several issues that would’ve stopped us from booking if we knew. But I’m hesitant to mention them in my review because I don't want to get blacklisted by other hosts. Airbnb seems to favor hosts over renters now. Also, some hosts don’t even own the properties and just broker timeshares, leading to constant rejections and wasted time. I’m seriously considering switching to VRBO or Booking.com for future trips.

Never using them again. Avoid at all costs!

Oh, let me tell you about my recent Airbnb nightmare. My host canceled on me just four days before my trip without any explanation. I get it, maybe there was an emergency, but the customer service after that was a disaster. They gave me a measly $69 to rebook, which is just 5% off. Seriously? I had to scramble to find a new place before my international flight, and they assured me it was in the same area, but it wasn’t. When I landed and realized the location was wrong, I tried to cancel within the 24-hour window California allows, but they said it was 27 hours, so no refund for me. The new host wouldn’t refund unless someone else booked, which was unlikely. So, now I'm out of money and patience. Airbnb's service was beyond awful. Never using them again. Avoid at all costs!

I’ve always loved using Airbnb,

I’ve always loved using Airbnb, but this last trip to Japan was a mess. I tried to leave a review within the given time, but the link was already expired! Even though the email said I had until June 17, it locked me out early. I reached out to Airbnb support, expecting some help, but they just blamed the system. They said it was because of the listing's time zone, which was never mentioned in their emails. Seriously, for a platform this big, how do they expect people to guess time zones? Being in tech, I know systems can be changed. It felt like they were just avoiding responsibility. Even with proof, they didn’t care to fix it or let me share my negative experience. If this is how they treat guests, I’m done with Airbnb. Super disappointed and definitely warning others.

We were on vacation for

We were on vacation for our anniversary and the house we rented had a roof leak. The mattress got soaked, plus both beds had bugs! We tried sleeping on the couch using a bath towel since we didn’t trust the linens. Contacted the host, then ABB at 11 pm, they said they'd respond in an hour. At midnight, I messaged ABB saying we’d start driving across the island to find a better place, hoping for a response. No word from them. Called ABB at 1:30 am, they said they’d escalate it. Meanwhile, locals knocked on our window while we navigated crazy potholed roads. No response from ABB until the next morning. Ended up sleeping in our car. Found a new spot for the last night. We've been 5-star hosts for ABB for 3 years, shocked they'd leave us stranded! How are they still operating?

I was super excited to

I was super excited to plan a trip and decided to book through Airbnb. Everything was going smoothly until I tried to make a payment and book a place. Suddenly, I was blocked. Just to be clear, I don’t have a history of hosting wild parties. The few times I've used Airbnb, it was for family trips or work travel. This time, they told me I was blocked from booking an entire home and could only book a room. They said it was because their system randomly flagged me and activated the party prevention feature. This feature is supposed to keep things safe and prevent unauthorized parties, but it made me feel like a criminal with a bad rep. I asked them to reconsider, but they stuck to their decision. I couldn’t believe a big company like Airbnb would treat a customer this way.

Man, I’ve been hosting on

Man, I’ve been hosting on Airbnb for years, always sticking to the rules and making sure everything's top-notch. But recently, things went south with two different guests, and it feels like Airbnb’s not got my back at all. First, there was this guest who didn’t check in or provide ID, yet Airbnb let them leave a review about my place! Then, another guest rocked up super late with an extra person, refused to show ID, and still got to write a review after I reported everything with proof. Despite all my evidence – videos, screenshots, even a police report – Airbnb just suspended my listings and didn’t offer any real help. It's just frustrating. Hosts like me need better support and protection when we’re just following the rules. Come on, Airbnb, do better for your hosts!

I’ve been hosting on Airbnb

I’ve been hosting on Airbnb for over five years and earned the 'Superhost' title. Despite their increasing cut (nearly 20% now), I've stuck with them. But this year, I noticed Airbnb’s policies are more about profit than supporting hosts and guests. In May, my rental’s WiFi went down just before a guest arrived. My provider said it’d take days to fix. I told the guest and they appreciated my honesty, asking for a refund to find a place with WiFi. I agreed, even with my strict cancellation policy. But Airbnb fined me over £180 and stripped my 'Superhost' status, saying it was my fault for not providing listed amenities. This harsh treatment means hosts might hide issues to avoid penalties, ultimately hurting guests. Airbnb’s lack of compassion is disappointing.

Beware of hosts like Sk Ali—Airbnb

My wife and I thought we scored a decent spot downtown on Airbnb. Pictures looked alright, and the host was responsive. But stepping in, it was a disaster—dust everywhere, food stains on the furniture, and leftover grub on the countertops. We paid a cleaning fee, but when the host offered to send a cleaner during our stay, we were like, "Why should we deal with this mess?" We snapped some pics and gave a 4-star review since the host was new. Next thing we knew, we were accused of extortion with fake evidence. How did the host get our phone number? Airbnb sided with them, ignoring our proof and the potential privacy breach. It's alarming how Airbnb handles fraud and doesn't safeguard guest info. Beware of hosts like Sk Ali—Airbnb needs to step up their security game.

Horrible support

As a Ukrainian who's been hopping between countries due to the ongoing conflict, Airbnb was like a lifeline for me. I’ve used it without a hitch, even got some humanitarian help from them in 2022. But recently, while trying to book a place with my Ukrainian bank card, I suddenly found myself locked out of my account. No warning, no real reason given, just deactivated. I had my ID verified, gave them my Ukrainian passport, my Canadian address, and two bank cards in my name, but that didn’t seem to matter. I was stranded, unable to contact hosts or manage my stays. Their replies? Just automated nonsense, no real answers. I felt lost and stressed, like the system turned its back on me when I needed it most. It's as if they forgot the very people they claim to support.

I had a rough experience

I had a rough experience with Airbnb, and honestly, it left me pretty frustrated. Initially, the place I booked for my hen party got canceled right after I reserved it. Although annoying, at least the host explained why. But then, the second host canceled just before we were set to arrive, and didn’t even bother to explain. We were a group of eight and suddenly stuck without a place, which is impossible to fix last minute. Airbnb support? Total waste of time – they didn’t help at all and seemed to side with the host. It's ridiculous I can’t warn anyone about this awful treatment. My hen weekend was ruined because there was nowhere suitable for us. I’m done with Airbnb; that experience was enough to make me close my account. Stay away from Rubi-May’s place in Bath!

I booked a place for

I booked a place for my 30th birthday through Air B&B, and it turned into a nightmare. We had planned everything for a fun weekend, but then the host canceled our booking three weeks later, saying she needed someone to stay for three days instead of our two days over the May bank holiday. This was after she had already confirmed our booking! We contacted Air B&B to complain and spent over an hour being put on hold repeatedly. When we finally spoke to a manager, they hung up as soon as we mentioned we were recording the call. Instead of a refund, they gave us credits and a measly £32 compensation, which doesn't even cover the cost of train tickets. Now we're scrambling to reorganize everything with less than two months left. Avoid Air B&B at all costs!

I’ve been renting places online

I’ve been renting places online for over 15 years, but decided to give Airbnb a shot. Booked a stay, paid, and just 10 minutes later got an email asking me to verify my identity. Uploaded my driver’s license, no problem. Then, 20 minutes later, they canceled my trip and suspended my account because of a background check revealing a 20-year-old marijuana charge. I have a stable job for 15 years, own a house worth more than the one I tried to rent, excellent credit score, and still, Airbnb rejected me. It’s frustrating, especially since I’ve rented cabins, houses, and hotels for years without any issues. Tried to appeal, but it's been two weeks with no response. If you’ve got any sort of background, maybe avoid Airbnb. They clearly don’t care.

I booked a place through

I booked a place through Airbnb and it turned into a nightmare. The apartment was filthy and unsafe, totally unfit for anyone. I immediately reached out to Airbnb with evidence, but they just left me hanging. I was stuck outside, homeless in a foreign country, no support whatsoever. Their customer service is useless, just hours of “we’re checking” nonsense while I was freezing outside. No supervisor, no rebooking, no real help. Just generic apologies from clueless chat agents. I ended up finding a hotel myself, paying out of pocket again, without any help from Airbnb. They don’t care about guests; they protect dirty hosts and take your money. Never using Airbnb again—it’s a scam hiding behind empty promises. If you value safety, avoid Airbnb.

It's been a nightmare dealing

It's been a nightmare dealing with Airbnb lately. I'm a host, and after a guest damaged my stuff and stole from my home, I filed a complaint, complete with a police report. I thought they'd shut down the guest's account, but instead, they closed mine, accusing me of the very thing I reported. For the past three weeks, I've been fighting to get my account back. I've made around 200 calls and sent nearly 100 emails. I've even tried reaching out on social media like Twitter, Facebook, and Instagram. Support agents say there's no reason for my account to be closed and that it's under review by a specialized team, but I've heard nothing from them. I feel completely abandoned. Airbnb support promised to help, but here I am, still waiting.

I was really looking forward

I was really looking forward to a family getaway, but Airbnb threw a wrench in our plans. They cancelled our booking just six weeks before we were supposed to leave. I get that sometimes things happen, but it felt like they dropped the ball on ensuring everything was solid from the start. They did try to help us find another place, but nothing matched our budget or location needs. The whole family was bummed out. I hoped Airbnb would step up and cover the difference, as other companies have done for me in the past. After a lot of back and forth with Ronald, a senior manager, they offered compensation, but then backtracked. It's frustrating, especially when they have both verbal and written agreements. Feeling let down is an understatement.

I was planning a trip

I was planning a trip and found a cool-looking "Villa in [Name X]" on Airbnb. I thought it was just a fancy name for a place in the city I wanted to visit. But, surprise! It was two hours away in a totally different town. Seriously, who would think that? The app didn’t make it clear at all. For someone who's not familiar with the area, this is super confusing. Airbnb really needs to label these listings better and show how far they actually are from the searched location. When I tried to sort it out, customer service sent me these generic responses about valuing customers, but offered no real help. No option to cancel, no refund, nothing. Just empty words. It really feels like Airbnb is more about looking good than actually helping out.

After hearing so many complaints

After hearing so many complaints about Airbnb, I felt I needed to share my own recent experience. I've been a loyal user for over 11 years, spending thousands on bookings. But lately, the fees have skyrocketed, and the customer service is just not there. Recently, I had to verify my ID—odd for someone who's been using the platform for over a decade. I uploaded my driving license right away, but after waiting six hours, no response. When I called customer service, they said the system couldn't recognize my face. What? They then said it needed a colored photo, but UK driving licenses aren't in color! I was baffled. It's so frustrating. I'm seriously considering deleting my account and finding a new platform. Anyone else feeling the same?

Pretty rough experience

I recently had a pretty rough experience with Airbnb that left me feeling pretty frustrated. I had a place booked, and just as I arrived at the doorstep, the host canceled on me out of the blue. All I got was a quick apology and some excuse about a mix-up. It was infuriating! Airbnb’s customer service took ages to respond, and when they did, it was just the usual scripted responses. After hours of back-and-forth, I finally got a refund plus a little extra, but it cost me a whole day of my vacation. This incident makes me question how reliable the reviews are on Airbnb, since negative experiences seem to be brushed aside. While most of my stays have been great, this has made me reconsider using Airbnb until they improve their policies.

Being an Airbnb host for

Being an Airbnb host for over a decade, I've seen the good and the bad, but lately, it's been more bad than good. The customer service has gone downhill. They outsource support to folks who barely understand English and stick to scripts. If you challenge them, they just close your case. Once, I tried escalating an issue with a Senior Case Manager named Rhea, but got a scripted response and no real help. They claim you have 24-48 hours to respond, but they close cases before you even wake up. They message you at odd hours since the support is based in Asia. It’s clear they don't care about hosts anymore, just about making money. If you complain, your bookings mysteriously drop. It’s a shame to see such a reputable brand fall apart.

I tried booking a place

I tried booking a place through Airbnb and it turned into such a hassle. The host canceled because of a pricing error, and then Airbnb customer service was a mess. They refused to refund to my bank account, only offering Airbnb credit. After pushing hard, they tossed in a 22-euro "extra refund" and then a 400-euro voucher, but it was like pulling teeth. They even tried to help with a replacement booking, but the options were way off, and the rebooking never got done. Customer service stopped replying, so I had to call them and ended up talking to three different people, none of whom solved anything. I wasted four hours and still had no resolution. Honestly, this was one of the worst service experiences ever. Save your time and money!

I had the most frustrating

I had the most frustrating experience with Airbnb recently. I booked a room, saw a better one, canceled the first and rebooked the second right away. Turns out neither was available, and the host offered a third, inferior room. Airbnb wouldn't refund my money to my bank, only as credit on their platform. They even said they can't transfer the funds back to my bank, which is hard to believe. For three days, I tried to resolve this with Airbnb, but they kept closing our chats and insisting on phone calls. They even closed my account when I mentioned involving PayPal. Thankfully, PayPal came through after a month and refunded me. Airbnb’s tactics felt borderline illegal, and it was a nightmare dealing with them. Avoid if you can!

Disappointing feeling

I recently had a frustrating experience with Airbnb where they charged my card a week before the payment was due. According to the hosts' policies, I should have been able to cancel for free up to 24 hours before check-in. This felt misleading and possibly even illegal under UK consumer laws like the Consumer Rights Act 2015. It's pretty concerning that a big company like Airbnb would ignore such basic consumer rights. Their "charge now, refund later" approach puts the financial burden unfairly on users. I've already filed a complaint with the Competition and Markets Authority and encourage others in the same boat to do so. For a platform that claims to prioritize guests, this experience left me feeling disappointed and cautious.

Left feeling frustrated with Airbnb

Booked "Betsy the Retro Caravan in the Woods" for a festival weekend, thinking it’d be the perfect spot to crash after some music and fun. Host Sally Marie knew we were festival-goers and that we’d be back late, but only the night before check-in, she suddenly pulled the rug out. Apparently, two cars were a problem, even though we were just two guests. Worse yet, she didn’t want us coming in late because of her guard dogs and other guests. Nowhere in her listing did it mention a curfew or parking limitations. Felt like discrimination against us just because we aren’t their type of guests. Spent a stressful day scrambling for another place. Left feeling frustrated with Airbnb's lack of support and this host's poor communication.

Such a disappointment

I recently had a nightmare experience with Airbnb, and it's left me really shaken up. This was my second time dealing with issues, but somehow it ended up being even worse. I booked a place, and six weeks before my trip, I reached out to the host with some important questions about the area—stuff like how far it was from town and what transportation was available. I never heard back. The silence was unsettling, especially since I was traveling to an unfamiliar country. Feeling unsafe, I canceled and asked for a full refund. It's been over three days, and Airbnb hasn't even contacted the host. Despite spending $1600, they refused to refund me. I’m now pushing to escalate this to their Trust & Safety team. Such a disappointment.

Be cautious

Planning a trip using Airbnb can be a real gamble. Imagine this, you’ve booked a nice place for a month on the other side of the world, and suddenly, your account gets blocked for no reason. Now, you’re left with no place to stay, and getting your money back takes forever. It’s a nightmare if you’ve spent most of your travel budget on that booking. And it gets worse. If you booked during the low season and arrived in high season, prices skyrocket. You might end up paying way more or even be left on the streets. Don’t expect a quick fix either. I followed all the rules, used my personal bank cards, and was polite in all my communications, but my account was still blocked with no explanation or recovery option. Be cautious.