Airbnb Kundenbewertungen - 318

Booking places in France on

Booking places in France on Airbnb is a headache. You think you've found the perfect spot, only to discover most aren't even available. It's frustrating when you're all set to pay, and then you wait forever for a refund. I’m trying to find a place in the Alps, but five places turned me down. Why? Mostly because the prices weren't updated for the ski season, yet the listings are still up. It just wastes so much time. Airbnb should really fix this—it makes finding a place super annoying. I've had enough, honestly. I’m going to try my luck elsewhere.

Customer support - nightmare

I finally managed to book an Airbnb in Florida, but it was a huge hassle. The customer support was a nightmare. I kept getting bounced around from one agent to another, and no one seemed to know what they were doing. It shouldn't take three hours to book a place! I was so frustrated by the end of it. The process needs to be way smoother and customer support definitely needs improvement. Booking a simple stay shouldn't feel like pulling teeth.

I found a great spot

I found a great spot on Airbnb for my weekend getaway, but man, those cleaning fees were a shocker. The place was nice and the price seemed right, but when I saw the extra charges, it was almost as much as the room itself! It kinda felt like a bait and switch. I mean, the platform's super handy and all, but they really need to sort out those fees. It would make the whole experience way better for folks like me.

Airbnb needs to address fake listings properly

Airbnb needs to address fake listings properly. They fuss over copyright but ignore fake rentals. The person renting our place isn't responding and Airbnb won't reach out. Be cautious when booking!

Last summer, I booked a

Last summer, I booked a month-long stay in Montenegro through Airbnb, expecting a wonderful experience. The country itself is beautiful, but our stay was a disaster. We arrived to find a so-called "full kitchen" that didn’t even have basic utensils. We had to buy our own pan to cook! Then, the washing machine leaked all over the floor, and our host was slow to respond. It never got fixed, and we spent hours cleaning up water every few days. The worst part was the centipedes. They invaded the house at night, making it impossible to sleep. The host shrugged it off as "normal near the forest," but even he admitted it was unusual. We had to buy poison, but it didn’t help much. The "pet-friendly" label was misleading too. The host threatened to shoot stray dogs that came near the property. To top it off, after all our troubles, the host demanded €120 for a damaged mattress that was already ruined when we arrived. Airbnb’s Resolution Center was useless, siding with the host and ignoring our issues. This experience made me question why I ever trusted Airbnb. They’ve lost their focus on quality and trust, and it’s clear they don’t prioritize their users' well-being anymore.

Really frustrating experience

I had a really frustrating experience with Airbnb recently and wanted to share it. I had to cancel a 5-night stay after the full refund period but before the 50% refund deadline. The host was kind and said they’d refund me if the dates got rebooked. So, I canceled early to give them more time to find new guests. When the dates got rebooked, things got messy. The host said one date wasn’t rebooked even though Airbnb showed it as unavailable. The refund amount seemed super low with no clear explanation. And the worst part? Airbnb charged service fees twice – once from me and once from the new guest for the same dates. I reached out to Airbnb support multiple times about the double-charging issue, but they just stuck to their policies and refused to refund the service fees (about $250). This felt really unfair and has seriously damaged my trust in Airbnb. I’ve been using them for years, but now I’m looking at other options for my future travels. Be careful with Airbnb’s refund policies – even if a host promises to refund you based on rebooking, Airbnb will keep their service fees, profiting twice from the same dates.

Avoid it!

I'm currently in Madrid, staying at an Airbnb apartment, and it's been a nightmare. Right from the start, we faced tons of issues and neither the host nor Airbnb has been helpful. We flagged problems on Monday, it's Thursday now, and nothing's been fixed. It's like playing ping-pong with them. The front door barely locks, and the windows don't lock at all. There's a brothel in the building, and the noise and disturbances at night are unbearable. The apartment's advertised as "quiet and cozy" but it's anything but. It's supposed to be for 8 guests, but there are only 6 chairs and the table is tiny. Basic stuff like soap and shampoo were missing, and many things are broken – the balcony door, toilet seat, blinds, sink, cabinets, TV, and WiFi is spotty. No hot water either, we've had to boil water for showers. And the washing machine leaks sewage, making the place stink. It's dirty, smells of smoke, and guest registration was messed up. We asked for a refund and another place but no luck. This Airbnb listing is totally misleading. Our holiday's been ruined, and we won't use Airbnb again. Avoid it!

Too risky and they just don't care about their customers

So my family and I, we used to love booking with Airbnb for our trips. Always had good experiences, hosts seemed nice, everything was fine. Until this one time. We booked a place that was just awful - dirty, humid, mildew on the walls, and the water heater didn't work. We contacted the host, expecting him to fix things. At first, he seemed like he'd help, but soon he got really rude and just stopped cooperating. We had planned to stay for another month but decided we couldn't stay in those conditions. I reached out to Airbnb support, and they assured me we could cancel without any fees. Everything was in writing, so I felt safe canceling. But, surprise, surprise, I got charged for the next month anyway. I showed Airbnb the conversation, but they didn't care. They sided with the awful host and charged us. After this, I looked into it more and found lots of stories like ours. It seems Airbnb just wants your money, and they don't care about their customers. We decided we're never using Airbnb again. Too risky and they just don't care about their customers.

Hey Airbnb Team, I gotta

Hey Airbnb Team, I gotta say, being a host on your platform has been pretty rough lately. There’s some stuff that really needs fixing. First off, it feels like my account's always under the microscope. Reservations get cancelled out of nowhere, and I’m left scrambling to explain to my guests. Plus, it seems like my messages with guests are being watched too closely, and it’s making me uncomfortable. My listings have been removed or suspended randomly, usually at night. It’s bad for my business and for my guests. The inconsistency in booking management is another headache. One day, guests can book instantly and check-in smoothly, the next day, I have to handle everything manually. It’s super disruptive, especially when I’m busy. And then there’s the money issue. I’ve paid for guests' reservations myself and still haven’t been reimbursed. This makes me question how fair and transparent Airbnb is. I've always tried to be a great host, but these problems are making it really hard. I’m owed a few thousand dollars, and it's just so frustrating.

I've always trusted Airbnb for

I've always trusted Airbnb for my travel accommodations, but my recent experience has shattered that trust. While staying in Medellín, Colombia, in March 2025, I was drugged with scopolamine and robbed in my rental. The criminals took my phones, wallet, and valuables worth thousands of euros. I did everything right: filed a police report, reported to Airbnb, and provided all evidence, including security footage showing the building's security failures. But instead of helping me, Airbnb suspended my account, blaming me for what happened. They claimed I violated their policies, despite me being the victim. I appealed, explaining I had no involvement in any illegal activities and that the security lapses weren't my fault. Yet, they refused to reconsider and shut down my account permanently. Is this how Airbnb treats victims of crime? Instead of support, I got punished. This is unacceptable. I urge Airbnb's executive team to properly review my case. I won’t stop until I get a fair resolution.

Too weird experience

I gotta share a weird experience with Airbnb that had me scratching my head. So, I had this guest who left a totally unfair review just because I reported their bad behavior during their stay. I even showed Airbnb clear proof that the review was retaliatory, which is against their own rules. But despite my efforts, Airbnb just brushed me off with generic replies and closed my case without a proper explanation. They told me, “The case is now closed… we do not have a way to override it… we appreciate your understanding.” Yeah, right—like I’m gonna understand that. Their “specialized team” didn’t even address how the review broke their policies. They just shut it down. I'm now thinking of taking this issue to the press or online communities because this shows a big problem in how Airbnb handles unfair reviews. Hosts, if this happened to you, speak up. We need a fair and transparent review system. Feel free to reach out if you want more details or wanna join forces. Cheers!

I’ve been running my holiday

I’ve been running my holiday villas in Greece for 20 years. It’s a slice of paradise with stunning sea and mountain views, nestled in peaceful olive groves. I take pride in offering top-notch service, legal and tax-paying, fully registered with tourist authorities. But man, dealing with AirBnB has been a nightmare. They're rated just 1.3 stars on Trustpilot, which is quite telling. Reading through those reviews, I felt a mix of disappointment and frustration. The platform seems to serve its own interests, neglecting both hosts and guests. The business is tough; it requires skill, knowledge, and a lot of investment, things AirBnB seems to overlook. They’re a giant like Uber or Amazon, but that doesn’t mean they understand the essence of hospitality. Too much reliance on AI, automated responses, and hardly any personal touch. They push for reviews but ignore constructive feedback about their own services. It’s been a bumpy ride with them, and quite frankly, disappointing.

What a terrible experience

I had a terrible experience with an Airbnb rental in Curitiba, Brazil. When I arrived, I immediately noticed that the apartment on the 15th floor had no window screens. This was a huge safety concern, especially since I was feeling unwell and had my young grandson with me. The host dismissed my concerns, saying he raised his own child in the same conditions without any problems. This felt very irresponsible. To make matters worse, the single bed turned out to be a low children's bed. The host admitted it but didn't think it was a big deal. I didn't even stay a single night, but the host refused to give me a full refund and insisted I pay 50% of the stay. Airbnb was no help at all. I had to sort things out with my bank. The host even changed the listing afterwards to include the lack of window screens, trying to cover up the issue. I'm not looking for a refund anymore, just want to warn others. Be very cautious with Airbnb and double-check reviews.

Waste time

I feel I need to share what happened so others don't go through the same. I was kicked out of my Airbnb after the host and building manager accused me of things I didn't do. They even called the police on me. The police searched me publicly, which was super embarrassing, but I had nothing to hide. I followed all the house rules, yet I was still singled out. It was clear to me that it was because I'm a young Black woman. Other guests, who were older and white, weren't questioned, even though the smell of cannabis was everywhere. After the police left, Airbnb canceled my reservation without even asking for my side. I was left with nowhere to stay and no support. I paid for 16 nights but only stayed for 9. They owe me over £1,000, and I haven't seen a penny. Airbnb hasn't even reached out to fix this. This whole thing was really upsetting. I trusted Airbnb to be fair and safe, but they let me down big time. No one should go through what I did.

As a loyal SuperHost with

As a loyal SuperHost with high ratings, I always thought Airbnb had our backs, but my recent experience was a real eye-opener. I got a 1-star review from a guest who was sweet and polite until I asked for reimbursement for damages, just like Airbnb advises. Suddenly, their tone flipped—they accused me of racism and even hinted at stealing from my place. Despite showing clear evidence that this review was pure retaliation, Airbnb wouldn’t remove it, breaking their own rules. Customer support was terrible; they called me briefly and then ignored my follow-up calls. Responses were copy-pasted and didn’t address my concerns, and my case was closed multiple times without any real investigation. This unfair review has wrecked my SuperHost status. Airbnb needs to protect hosts who play by the rules, not punish them. Hosts, be warned: Airbnb won't have your back if guests lie. They must start enforcing policies fairly and support dedicated hosts.

Booking with Airbnb has been

Booking with Airbnb has been a nightmare for me. After avoiding the platform for two years, I decided to give it another shot and booked an airstream camper in Austin. Turns out it was 25 miles away from Austin, not in the city itself. The place was nothing like the photos, with open doors, a foul odor, and unmade foam stacks instead of beds. Airbnb did refund me and gave a $50 coupon, so I tried again the next night. This time, the host bombarded me with a questionnaire about parties and my purpose in Austin. They demanded a $300 deposit or $35 waiver fee, which wasn’t mentioned when I booked. They even redirected me to another site to collect money and asked for my ID, despite Airbnb already verifying it. After hours of waiting and calls, Airbnb said it’s now their policy to let hosts collect extra money off-platform. It felt like a scam. I canceled and lost my money but kept my info safe. Airbnb just isn’t reliable anymore.

Just wanted to share my

Just wanted to share my recent Airbnb experience - not great. So, I booked this nice cabin by a lake in Virginia for a getaway with friends and family. We had an awesome time grilling and using the hot tub. I left a 5-star review for the host and got one in return, saying we left the place in good condition. But then, out of nowhere, the host accused us of trashing the place - vomiting, breaking a mirror, damaging the fridge, clogging the dishwasher, all sorts of things. We didn't do any of that, and he had no proof. I even found old pictures online showing the mirror was already cracked when he bought the place. Provided receipts showing we used disposable dishes, but Airbnb wouldn't accept any of it because I didn’t take pictures. Their customer service has been awful, just stalling and not responding for weeks. Now, they're trying to charge me for damages we didn’t cause. Honestly, after this, I’m done with Airbnb.

Staying at an Airbnb turned

Staying at an Airbnb turned into a disaster for me. During my visit, a huge tree branch fell on my car because the host hadn’t maintained the property well. This wasn’t just inconvenient—it was downright dangerous. The branch fell in an area where kids were often around, and it could’ve hurt someone badly. I immediately told the host and Airbnb, even sent photos of other dangerous branches. The host ignored it and took no action to make things safer. Trying to get help from Airbnb was a nightmare. My claim bounced around between different teams, with over 100 messages and phone calls. They promised reimbursement, but my claim vanished from their system, and months later, no resolution. Airbnb’s lack of responsibility and poor customer service really shocked me. They failed to address a safety issue and didn’t keep their word. I’d advise others to be cautious—Airbnb might not handle serious problems well.

The support system is a joke

I booked an Airbnb in January for an April stay, but in March, the host messaged me saying they’d made a “calculation error” and jacked up the price by 234€. My original booking was for 560€, and now they wanted 794€. Contacted Airbnb support, thinking they'd help, but nope. They said either accept the new price or cancel. I dug through Airbnb’s policies and found out the price shouldn't change after booking unless I agree. If I refuse, the host should cancel, not me. So why was it my problem? Airbnb offered a 20% discount on the price difference if I rebooked somewhere else, which still meant paying more. When I tried to leave feedback, the review link had expired. And I couldn't review the host either, because I didn’t stay. Seems like Airbnb protects its hosts more than guests. Hosts can change prices, and Airbnb won’t back you up. No accountability at all, and the support system is a joke.

Don't risk

Stayed at an Airbnb in Strasbourg recently and boy, it was a disaster. The host was extremely unpredictable and erratic, which made me feel unsafe the whole time. It all started when I pointed out that the heating wasn’t working properly. Instead of fixing it, the host barged into my room without permission and got super aggressive. Before I knew it, I was kicked out for no good reason. Airbnb did cover three nights at a hotel, but that didn’t really make up for the stress and emotional turmoil. Plus, they left the host's profile active on the platform, which is pretty worrying. Finding emergency accommodation was a nightmare and cost me a lot. Honestly, this whole experience made me question Airbnb’s commitment to guest safety. They need to do better background checks on hosts and take responsibility when things go wrong. If you're thinking about using Airbnb, just be aware of the risks.

I booked a place in

I booked a place in Thailand on Airbnb for 16 days, thinking it would be a hassle-free stay. Turned out, I was wrong. A few days before my trip, I discovered that short-term rentals like mine are actually illegal there without a hotel license. The host even told me not to mention Airbnb at the front desk. Sketchy, right? I reached out to Airbnb, expecting some help, but got nothing. No compensation, no apology, nothing. They admitted they don’t check if listings are legal. Airbnb basically said, “We don’t verify compliance with local laws.” So, they’re okay with illegal listings and leave guests to deal with the mess. I told them I might report this to the Thai tourist police, and their response was a blunt “Case closed.” It’s risky and irresponsible. If you're traveling to places with strict rental laws, like Thailand, Japan, or Italy, don’t expect Airbnb to have your back.

A really awful experience with Airbnb

I need to share a really awful experience with Airbnb. I'm in Atlanta because my fiancé is in critical condition at Piedmont Hospital after a terrible car accident. I bought a $500 Airbnb gift card from Walmart to stay close by with my son and sister. But when I tried to book a place, Airbnb's system flagged my reservation, saying it was concerned about "unauthorized parties" and vandalism. I'm 55 years old, just trying to be near my fiancé, and they still rejected my booking. I tried another property, but the same thing happened. Airbnb told me their decision couldn't be changed and suggested I book a hotel instead. This makes no sense, I bought the gift card for Airbnb accommodation. Now, I have $500 stuck in my Airbnb account and nowhere to stay during this tough time. This whole situation has added so much stress. I need a refund and for Airbnb to fix their system.

I arrived at my cabin on the evening of December 23rd

So, I arrived at my cabin on the evening of December 23rd, only to find it occupied by someone else. The host, who also runs a rental company, knew about the issue but did nothing to fix it. I was left stranded with no help from the host. Called Airbnb, but they were no help in rebooking and offered no compensation. My Christmas holiday was ruined, and I had to scramble to find a new, pricier place. After two days of back-and-forth with Airbnb, they gave me a small voucher, leaving me $1000 out of pocket. Airbnb fined the host but kept the money for themselves. Had to stay in a hotel the first night and was promised a refund, but now they’re unsure if they can approve it. Trusting Airbnb during peak travel dates is a gamble; any hiccups and you're on your own. What should have been an affordable vacation turned into a costly headache.

Too much stress and hassle

I've been hosting for a decade now, juggling three properties, but recently I started noticing some shady stuff going on with Airbnb's guest policies. Over the past couple of years, there’s been this surge in guests taking advantage of refund rights, making up issues, and even faking pictures to get money back. They somehow manage to have a free stay in central London and leave awful reviews that feel defamatory. Airbnb just keeps sending these automated responses, deducting payouts, and letting guests cause damage without compensating. Their so-called "Host protection" feels like a joke. Trying to prove anything ends up in a loop of automated replies, and those unfair reviews stay up. After all the effort poured into building a good standing here, I’m seriously considering removing my properties. It’s just too much stress and hassle.

Never had issues with them

I’ve had a rough time with Airbnb lately. Over the past two months, I booked six times, and three of those were complete disasters. The worst was on New Year’s Eve in Paris. I got to my Airbnb, tried reaching the host, and nothing. I was stuck outside in freezing weather for hours. With it being NYE, hotels were either full or super expensive. Finally found a room after 1 AM, costing me €300 more than my original booking. The host got back to me the next day saying she had moved. Seriously? Another time, the host didn’t respond at check-in. Later found out they were sick and slept through it. The third was a hotel booked through Airbnb that was closed for renovations. I had booked and paid a month earlier! Airbnb refunded me, but that didn’t cover the extra costs. I’m done with Airbnb. My advice? Try Booking.com or something else.

I had an unfortunate experience

I had an unfortunate experience with a popular booking platform recently. I rented out my condo for an 8-night stay. Midway through, my guest decides to cancel. I reminded them of my strict cancellation policy, but they went ahead and contacted the platform, which then canceled their booking without my consent. Confused, I tried reaching out to customer support but got no response. To make things worse, the guest overstayed their canceled booking, claiming it was agreed upon with the platform. My calendar was then messed up, and I lost potential bookings because of this chaos. In the end, I lost over $600 in rental income because of the platform's poor handling of the situation. They ignored my messages and gave me automated responses. I’m now switching to other booking platforms and would advise other hosts to do the same.

Honestly, being a host on

Honestly, being a host on this platform has been nothing but a headache. I'm somehow rated as a Super Host, but it feels meaningless since the way they treat me is terrible. They charge both me and the guests separate admin fees each time someone stays, which feels really unfair. What really got to me though, is how inconsistent the booking process is. Sometimes bookings get automated, other times I have to manually approve them. It's so random. Just today, a booking got automated and within an hour I needed to cancel because I was double booked. They actually charged me 50% of what the guest paid as a penalty. It's ridiculous and feels like a dictatorship. I've asked to have my Super Host status removed and plan to cancel my account once all current bookings are done. If you're thinking of being a host, don't waste your time.

Totally unhelpful

So, imagine this: I booked an Airbnb in Toronto, expecting a cozy stay. Instead, I had a break-in. Yep, in the middle of the night, someone broke in and took my passport and winter coat. There I was, stuck in Toronto for an extra six days, scrambling to get emergency travel documents, and shelling out for new flights and more accommodation. The host? Totally unhelpful. Wouldn't even call the police and ignored all my messages. And Airbnb? They were no better. I reported the break-in, but they denied my refund request and offered only a tiny bit of compensation, which didn’t even cover half my losses. Airbnb talks big about guest safety, but when I needed help, they were nowhere to be found. If you’re thinking about booking with them, be careful—because if things go south, you might be left handling it all alone.

Every process is a nightmare

I've been using Airbnb since the early days, back in the 2010s. It was super easy to navigate, and I always found amazing hosts who loved having me. I consistently got 5-star reviews. But, about two years ago, I had to change my email, which unknowingly created a new account. Suddenly, all my past reservations and glowing reviews vanished. They wouldn't merge my old and new accounts, so now I look like a newbie with hardly any references. Plus, the verification process has become a nightmare, with endless hoops to jump through. It's like they want to waste our time with unnecessary "identification games." After struggling for over half an hour to leave a review for my latest host, I just gave up. No wonder their shares are tanking. I really hope a new company steps up and brings back the simplicity that Airbnb once had.

Traveling constantly and relying on

Traveling constantly and relying on Airbnb feels like rolling dice. Even with five-star reviews, you never know what you're getting into. Imagine this: as a guest known for honest reviews, new hosts might avoid you. I’ve had hosts refund me before I could even complain to Airbnb, and then what? Leave a bad review after getting my money back? The system almost forces you to leave positive reviews or none at all. I've dealt with insanely filthy places, pitch-black remote spots with no lighting, broken toilets, disgusting linens, and more. Once, the heat wasn’t even on in the dead of winter—thermostat set to 5 degrees. Bears by the door, non-functional Wi-Fi, aggressive pets, broken showers, no electricity, last-minute cancellations, mold issues, absentee landlords... the list goes on. It's a wild, unpredictable ride.