Airbnb Kundenbewertungen - 318

We drove 3 hours excited

We drove 3 hours excited for our vacation, but it was a letdown. The shower was a mess; the head was dirty, and the electric switch was wired all wrong. You had to mess with it to get hot water and then turn it to cold to shut it off. The TV and remote were useless too, and with three kids, it was a nightmare. The host came to clean the shower but couldn’t fix the TV until the last day, which was pointless. They claimed everything was fixed, but I had proof it wasn’t. They seemed to side with the host, ignoring the evidence I provided. Units weren’t fixed to the walls and one fell, cutting my daughter's eye. The shower curtain was dangerous too. If something goes wrong, don't expect help. Never using this place again!

I had a nightmare experience

During Easter, I had a nightmare experience with Airbnb. Guests threw a wild party, causing chaos and £2.5k in damages. Police got involved, and it turned out these guests had a history of trashing places. Yet, Airbnb still let them book my home. When I tried to claim damages through AirCover, it was a frustrating maze of bureaucracy. They asked for old receipts and wanted detailed explanations on damage I couldn't witness. Even worse, they wouldn't cover lock replacements after guests took my keys, ignoring safety concerns. It felt like Airbnb was more interested in closing the case than genuinely helping. Hosts, think twice before relying on Airbnb. If things go sideways, you might find yourself alone in the mess.

Our vacation plans hit a

Our vacation plans hit a major snag when our reservation got canceled while we were already on our way. No explanation from the booking site, just a sudden cancellation. When I contacted customer service, they assured me they'd help cover the additional cost of a new place. So, I booked a pricier spot since it was last minute. Later, when I followed up, they completely backtracked. The rep claimed there was nothing they could do, even though their previous email mentioned "Air cover." She wouldn't even read the email properly! In the end, all they offered was a $150 coupon, which didn’t even cover a fraction of the $500 extra we had to pay. I emailed a complaint, but never heard back. Super frustrating experience!

Frustrating and disappointing

When we checked into the Airbnb, it was clear things weren't right. Supplies were missing, the main door lock batteries were dead, and the bedroom and bathroom locks didn't work. We thought the host would fix it, but after a few days, they just stopped replying. After waiting 10 days, I contacted Airbnb support. They said we could stay and get a 30% discount or leave. Moving wasn't an option because of the kids' school, so we stayed. Neither the host nor Airbnb fixed anything. Later, Airbnb refunded just $81.37, which didn't cover the hassle we went through. And only then did they mention their “AirCover” policy, which was never explained to us before. The whole experience was really frustrating and disappointing.

Unexpected experience

I recently had an unexpected experience with Airbnb as a host. A guest had an altercation with a neighbor even before entering my place, which spiraled into a bigger issue. The guest decided to leave and asked for a refund for the remaining days after agreeing to pay for just one night. When I declined, explaining the incident wasn't my fault, he left a false review claiming my property was abandoned and rundown. Despite my strong track record and evidence, Airbnb refused to remove the review. It's frustrating because Airbnb relies on hosts to function, yet it feels like they're not supporting us in these situations. Now, I'm worried about future guests making up stories for refunds. Hoping for a resolution soon.

Using this platform has been

Using this platform has been a bit of a headache for me. I was excited to give it a try, but it seems like they’re more interested in making money off hosts rather than supporting us. I blocked off a date on my calendar, but then got a booking for that same date. When I canceled it just minutes later, they still wanted to charge me, even though the booking was more than a month away. Plus, I'm selling my property and thought it would be considerate to give my guests a heads-up, so they have time to find another place. But no, the platform won't let me cancel the reservations ahead of time for their benefit. Instead, they want me to wait until the sale is final, giving guests less notice. It’s pretty frustrating.

We arrived late, absolutely beat

We arrived late, absolutely beat from our long journey, and just wanted to settle in. Relying on Airbnb’s navigation, we expected to find our rental without a hitch. Instead, we ended up at the neighbors' house, thinking it was our Airbnb. Imagine approaching a stranger’s door at 10 PM, trying to get in, only to realize you're at the wrong place. Luckily, the neighbors were kind and pointed us in the right direction. But it could have gone very differently. What if they’d been scared or defensive? This wasn’t just a tech hiccup; it was a serious safety risk. Airbnb needs to make sure their directions are spot-on. Until then, double-check the address using another map service. Trust me, it’s worth the extra step.

Here's the deal

So, here's the deal. I had this plan to boost my Airbnb experience with some professional photos, thinking it’d be a great way to showcase what I offer. But, things didn’t go as I imagined. They went ahead and published the photos without letting me have a say in the final selection. Now, some of these pictures don’t really capture what I want my guests to see. I reached out to Airbnb about it, hoping for a simple fix, but they told me the photos are managed by their internal team and can't be changed. My only option? Delete my listing and start from scratch, losing all those hard-earned reviews. It's frustrating to feel so powerless over how my business is presented. I expected more flexibility from them.

I had a really frustrating

I had a really frustrating experience with Air bnb. They charged me for accommodation before it was even confirmed, which was strange. Then, they ended up taking two payments for the same booking and called it a 'glitch'. If that wasn't enough, I had issues changing my email address because of another 'glitch'. When I tried to confirm my email with the access code they sent, guess what? Another 'glitch'. I reached out to customer service in India, and they said my registered number wasn't the one I was calling from – even though they had sent the access code to that number! The website feels broken. Now I'm stuck waiting for my refund, which could take up to 5 days. Air bnb is just too unreliable for me.

We were flying to Cancún,

We were flying to Cancún, super excited for our beachfront penthouse, only to find out that Cesar, the host, canceled our reservation last minute. We were completely stranded and had to scramble for a place to stay. This isn't the first time Cesar has done this either—he's left other couples high and dry without even a heads-up. His place might look nice in the pictures, but trust me, it’s not worth the risk. On the flip side, Airbnb customer service was a lifesaver. April from Airbnb went above and beyond, helping us find alternatives and securing a credit voucher. She really turned a bad situation around. Props to April, but steer clear of Cesar’s listings. You don't want to end up in the same mess.

We booked this lovely villa

We booked this lovely villa in Ostuni, Italy on Airbnb, thinking we got a great deal since it was listed as a Manager Special at a reduced rate. We figured they were just changing management companies, so no biggie, right? But a few days before our trip, we realized we never got the address or contact info. Reached out to Airbnb support and got a fake location and phone number. When we landed in Italy, we were stranded with nowhere to go. Luckily, our current host managed to find the actual host, but they claimed they never got paid by Airbnb and wanted us to pay again—$1500 more than what we initially paid! Airbnb refused to refund the difference. Felt like we got scammed. Never trusting Airbnb again!

I rented a place on

I rented a place on Airbnb, thinking I was headed to a cozy spot in Lakeview, Chicago. Turns out, I was miles away in North Center. The dishwasher was busted, dishes were grimy, and there was barely any silverware — all mismatched too. I’ve been here 10 days without a key, relying on the host to let me in and out. Plus, the daily racket was so loud, I couldn’t work or relax. Airbnb’s “Aircover” was useless — no help with relocation and now they’re saying I “chose to stay,” threatening to withhold refunds. I’ve filed a BBB complaint, shared photos, and proved the listing’s false advertising, but Airbnb’s still playing it down. Consumers need honesty, safety, and accountability, not excuses and neglect.

I tried to book a

I tried to book a venue for my bachelorette party, and it turned into a nightmare. Their system flagged me for no reason, claiming my account wasn't verified even though it was. The host kindly offered a discount to match the original rate, so I attempted to book again. This time, it flagged me as unauthorized, despite the host knowing about the party. Calling customer service was a dead end—they claimed a specialized team would contact me in 24 hours. No one did, and the venue got booked by someone else. When I called back, I learned my account was flagged, and the previous reps hadn't escalated my case. Now they say I have to wait 72 hours for any possible resolution. Their support is nonexistent.

What a nightmare! I booked

What a nightmare! I booked an apartment for our vacation but the host canceled last minute citing "maintenance issues". Had to scramble and after some lackluster support, we got rebooked somewhere else. We arrived at 2 am, exhausted, only to be refused entry because the host didn’t want to allow my partner in due to his nationality. Unbelievable! We spent the night trying to get Airbnb’s help, but they kept closing our cases after promising assistance. No refund, no relocation, nothing. Ended up finding a pricier place ourselves, lost a night’s sleep, and a day of our holiday. Now, I'm back, stressed, and still waiting for resolution. Considering taking legal action for all the trouble they caused.

Frustrating experience

I recently had a frustrating experience with a booking in Williamstown, Kentucky. I had to cancel my reservation and was told by the hosts, Marie and Maria, to contact Airbnb for a refund. After reaching out to Airbnb, I discovered I wasn't eligible for any refund, even a partial one. Airbnb claimed the hosts had the final say, but when I contacted Marie and Maria again, they insisted it was Airbnb's decision. It felt like a blame game, with neither side willing to take responsibility. If you're booking in Williamstown through Airbnb, be cautious. This experience left me feeling misled and out of pocket. Definitely double-check the cancellation policies and be wary of any back-and-forth excuses.

Disappointed with Airbnb’s Response

I had a really tough time with Airbnb recently. While I was looking through the app, I accidentally confirmed a booking. I canceled it right away, but Airbnb still won’t give me a refund or a credit, despite the fact that I didn’t use the booking or cost the host anything. To make things worse, their customer support has been no help at all. They just keep giving me the same scripted answers and tell me to “wait 72 hours,” but nothing gets resolved. It’s frustrating that a simple mistake can be so costly. Be careful with their app—Airbnb’s cancellation policy is really strict, even when it’s an obvious mistake. I’ve had to dispute it with my bank and am reconsidering using Airbnb in the future.

I had a horrendous experience

I had a horrendous experience with Airbnb. I booked a place for my mum's 80th birthday and got a confirmation right away. Thought everything was set, but then I got a cancellation notice with no clear reason. I'm supposed to be there tomorrow night, and now I'm stuck taking photos of my passport and driving license for the past two hours, trying to sort this out. I can't even book another place because I don't know if I'm getting my money back. Their customer service is impossible to reach—it's like playing hide and seek. I even have an account and used it just four weeks ago without any issues. Thanks a lot, Airbnb, as if my dad being ill wasn't stressful enough. Happy New Year, I guess.

I've been hosting on Airbnb

I've been hosting on Airbnb for a bit over a year, and initially, it was great. Setting up was easy, and the tutorials were helpful. But recently, I had a guest book for 3 months, totaling nearly $20k. They checked in on 10/12/24, and I was supposed to get the first payment on 10/13/24. As of 10/16/24, still no payment. I've called, messaged, and even escalated to a supervisor twice. All I get is, "A specialized team will be in touch." No calls back, no real answers. I keep opening new cases because the old ones have no updates, but they just close the new ones, saying not to open more. I'm beyond frustrated and taking my home off the platform after this. Wouldn't recommend Airbnb to anyone.

We had the worst experience

We had the worst experience with Airbnb in Malaga, Spain last December. The host falsely blamed my 14-year-old for breaking the shower drain, which supposedly caused a leak in the downstairs apartment. But the neighbors told us it was a long-standing issue that had never been fixed! Even with proof, Airbnb took the host’s side and tried to charge us €863 for damages. We ended up booking a last-minute hotel that cost €896 because the apartment was unlivable. Being stranded in a foreign country on Christmas Eve with an angry neighbor and a dishonest host was incredibly stressful. Be cautious when booking with Airbnb—they might not have your back if things go wrong. Unethical and irresponsible.

Staying at a place in

Staying at a place in Thun, Switzerland was a bit of a nightmare. My kid ended up stuck in the bathroom because of a busted lock, and I had to call a locksmith, which cost a crazy 925 CHF. The host didn’t want to help out with the bill. Airbnb did eventually pay me back, but it was a hassle. What really freaked me out was finding out the apartment key was the same as the building key. I sent Airbnb a video about it, but they never got back to me. To top it off, they took down my review that warned others, without telling me why, and let the host post lies about me. It feels like Airbnb cares more about keeping hosts happy than keeping guests safe. It's made me really doubt using them again.

Avoid

I recently discovered my condo was listed on Airbnb without my consent—not once, but twice! The supposed "host" wasn't even living there and used completely fake details. I quickly reported the issue, providing all the proof they needed. They took the listing down initially, but didn’t block it, so it reappeared. Airbnb’s verification system seems flawed, and their customer service is a nightmare—just generic responses and no real assistance. This whole ordeal has thrown me into legal chaos and stress levels I didn’t know existed. It's frustrating how Airbnb doesn't seem to care or take responsibility, making it nearly impossible for actual property owners like me to safeguard their homes.

When I fractured my foot,

When I fractured my foot, I thought I’d be met with some understanding from Airbnb. I sent them all the necessary documentation, but my booking was non-refundable. I reached out to see if they could be a bit flexible given the circumstances. Instead, I hit a brick wall of indifference. It felt like they didn't care about actual human experiences, just their bottom line. Their response was cold, and their support system? A complete letdown. They hide behind rigid policies, leaving guests in the lurch. It’s clear Airbnb prioritizes profit over people. I've found much better options with companies that actually care. I won’t use Airbnb again, and I’ll make sure my friends know what happened.

Stayed three nights in May

Stayed three nights in May at 4770 Pepelani Loop, Unit 207b, and wow, it was a disaster. The minute we walked in, a musty smell hit us. Constant noise from construction downstairs made it unbearable. The fridge was like a monster growling all night, and everything felt sticky and gross. In hindsight, we should've complained, but being from the Netherlands, we didn't want any fuss to ruin our Hawaii trip. Then came the kicker. After we left, the host accused us of leaving a stain on a nightstand and charged us $600! We barely noticed anything wrong. Felt like a scam. Honestly, Airbnb and the host seemed more interested in our money than anything else. Total letdown. Stay away if you can.

They need to step up their game

I used to love Airbnb, but my last experience was a disaster. I got an unfair review from a host, which broke Airbnb’s Review Policy. I had proof – messages, time-stamped photos, you name it. But Airbnb support? They just ignored me and sent generic replies. For over a week, I was bounced around from one agent to another, each telling me to fill out the same form and providing the same useless links. No one actually looked into my case. They wouldn’t even give me a 5-minute call to sort things out. It was a huge waste of time. If you have a serious issue, don’t expect much help from Airbnb. They need to step up their game – ignoring and dismissing customers is not how you build trust.

Awful experience

I recently had an experience with a company's customer service that was a real mixed bag. The customer advisors were great, really friendly and tried their best to help me despite having limited tools at their disposal. They took the time to listen and seemed genuinely concerned about my problem. But then, when my issue got escalated to the senior case workers, things went downhill. They were inattentive and kind of rude, not taking the time to properly look into the fees I was questioning. It felt like they were in a rush to just close my case without offering any real solutions. And don't even get me started on the automated responses—they were just terrible and didn't help at all.

Booked a 2-bed flat in

Booked a 2-bed flat in Knightsbridge for my 35th birthday. My sister found it through Carl’s Place. The stay was alright, spent most of our time out at a West End show. But a week later, we got hit with a £2,000 damage charge for a broken fridge. Thing is, we never even used the fridge, only the shower in the morning. Ate out every meal. Left the place spotless and checked out early. The owner claimed the fridge wasn't staying cold, but we didn’t touch it. Tried contacting them, no response. Can't leave a review on Airbnb either, and Airbnb hasn’t helped. What should’ve been a special weekend turned into a nightmare. Avoid this property if you don’t want to risk the same hassle.

Booked an Airbnb in London,

Booked an Airbnb in London, thinking it'd be great. Arrived late, around midnight, in pouring rain. The place was beyond filthy. There were dirty tampons in the bathroom, a cat roaming around, dirty bed, underwear on the floor, chewing gum on the lampshade. Just gross. Front door was even broken. Called Airbnb, and they told me to resolve it with the host. Seriously? I felt unsafe and in danger. After a long argument, they only offered a refund. It was 1 am, and they didn’t help find another place. Had to book an expensive hotel myself. Finally got some money back after two hours, but the whole experience was unacceptable. Airbnb's customer service is terrible. Avoid if you can.

Stayed in San Diego for

Stayed in San Diego for 5 nights, and while the apartment was comfy, the aftermath wasn’t great. After we got home, the host messaged us about blood stains on the linens and charged us $105.40. We're a bit older, living in Hawaii, so sometimes our skin causes issues. We did pre-treat the linens with cold water, assuming the host or their cleaner knew how to handle it. We travel a lot, both in the USA and abroad, and never had such a problem before. It seemed like a cleaning mishap, maybe using hot water. Airbnb and the host didn’t really help or offer any concessions. Disputing it didn’t work, and our positive review couldn't be changed. We won’t be booking through Airbnb again.

You won't believe what my

You won't believe what my friend went through. She rents out her property on Airbnb, right? Well, things took a turn. Airbnb just up and changed their strict cancellation policy without even a heads-up. Imagine having plans, counting on a booking, and then poof, it's gone. And the insurance-backed booking? Total joke. They say it's for protection, but it's more like a paper shield, flimsy and useless. Plus, the fees they charge landlords? Astronomical! It's like they're squeezing every penny they can. I just can't wrap my head around how Airbnb thinks this is okay. Feels like landlords are just left hanging, and it's not fair. Makes me wonder how they even keep hosts happy.

I discovered something frustrating

I discovered something frustrating about booking accommodations in Malaysia. I have a work permit, and both Agoda and Booking.com allow me to register as a Malaysian, confirming my status with my passport and documents upon arrival. This means I don't have to pay the tourist tax. However, Airbnb always charges me an extra 10% in tourist taxes, which I’m not supposed to pay. Even Malaysians have to pay it on Airbnb! It’s odd because this extra charge makes Airbnb more expensive for long-term stays compared to Agoda. It feels like Airbnb is pricing themselves out of the market by adding unnecessary fees that their customers shouldn't be paying. Just doesn't make sense to me.