Pamono.com Kundenbewertungen - 76

We bought two vintage benches and 4 fresh stools from Pamono.

We bought two vintage benches and 4 fresh stools from Pamono. They all came exactly on time and matched the description. They look great and are a lovely addition to our place. We'll surely shop with Pamono again.

I honestly don't even know where to begin with this...

The most terrible experience with an online furniture store called Pamono. I hesitate to even call it a legitimate business; it felt like a total scam from start to finish. The website's interface was confusing, making it difficult to find the items I wanted. When I finally placed an order for a beautiful vintage armchair, I received a completely different, damaged piece. Trying to get in touch with their customer service was a nightmare, as they were unresponsive and unhelpful. I regret ever trusting this website; it was a waste of time and money. Stay far away from this so-called "legitimate" business – it's anything but!

Experience with this company

Experience with this company was smooth overall, but the pricing process needs transparency. Advertised prices on the website shifted upon clicking, supposedly to include taxes and shipping. While my online receipt matched the transaction amount, the paper receipt with the goods showed a lower figure. Ordering was easy, and delivery was prompt. However, a clearer pricing policy is essential to avoid the feeling of uncertainty and unexpected changes during the purchasing process.

My overall experience with

My overall experience with the company was satisfactory; however, I encountered a setback as the furniture arrived with noticeable damages, specifically cracked edges. While the initial impression was positive, the issue with product quality left room for improvement in ensuring the delivery of undamaged items.

This is about pamono.eu. At

This is about pamono.eu. At first glance, this company seems good. They claim to offer unique and antique pieces, and many of their items are attractive. We ordered several things quickly to decorate our new place. First, ordering was a bit of a hassle. There's a delay between ordering and getting a payment notice, and during this time, the piece may sell to someone else. By the time you find out, you've already paid, and reversing the payment takes 5 to 10 days. Items often take weeks or months to ship, and shipping costs can be much higher than reasonable, sometimes surpassing the item's price. It's unclear why a large piece costing 3,000 euro has a 120-euro shipping fee, while a small piece at 275 euro has an 800-euro shipping fee. It seems like Pamono adds extra profit to shipping costs to advertise lower item prices. We received items described as "perfect" or "like new" that were damaged. Sellers don't always provide quality photos, so you may miss issues until receiving the product. These are just a few of the issues. They sometimes respond to complaints, but not always. In some cases, they promised refunds or discounts for damaged items, but in one instance, they initially promised a refund, later saying they wouldn't pay because the seller refused, and they can't control sellers. I don't think they vet their sellers well. After months of dealing with them, I wouldn't order from them again.

I submitted an offer for an

I submitted an offer for an item three months ago, and although the vendor reduced the price, it didn't meet my offer level, so I decided not to purchase it. Seeing that the item hadn't sold, I recently requested a further reduction. The vendor didn't respond, so I contacted Pamono. I was informed that the vendor agreed to the reduction, and I was provided with a link. However, upon checking the link, I noticed the price had been increased to the original amount from three months ago, only to be reduced again within half an hour to the same sale price. It felt like there might be some game playing. Despite explaining this to Pamono, their responses supported the vendor without addressing my concerns. Additionally, I've observed that making an offer now requires upfront payment. Considering these experiences, I'm considering discontinuing the use of this website.

I submitted an offer for an item three

I submitted an offer for an item three months ago, and despite the vendor lowering the price, it didn't align with my offer. When I sought a further reduction after the item remained unsold, the vendor's unresponsive attitude prompted me to involve Pamono. However, the provided link initially displayed the original non-discounted price, only to be swiftly adjusted back to the same sale price. Despite explaining the situation, Pamono's responses seemed to favor the vendor, lacking an understanding of the apparent game-playing. Additionally, the new upfront payment policy for offers has led me to reconsider my use of this website.

Ordered once, smooth experience.

Ordered once, smooth experience. However, attempted two additional orders faced serious customer support issues. Initial response was received, but subsequent queries were blatantly ignored. Lack of reliable support raises concerns about ordering confidently in case of any issues.

I placed a £4,400 order for a toga sofa

I placed a £4,400 order for a toga sofa set on March 14th, and the lack of communication from the company raised initial concerns. Despite my efforts to inquire about the status, the response was delayed. The promised delivery date of May 2nd proved unreliable as the item wasn't picked up by the courier as scheduled. Contacting Pamono yielded poor communication, leaving me uncertain about the situation. Frustrated by the lack of updates and unfulfilled promises, I've requested a refund, but my attempts to engage with the company have been met with silence. Considering the current circumstances, exploring my legal consumer rights seems necessary.

Absolute nightmare

Absolute nightmare dealing with these folks! Seller hooked me up via these "people," paid up with PayPal, and what do I get? A week later, they throw a tracking on it, saying it's waiting for FedEx to scoop it up. But here's the kicker – chased them every single day for a whopping 4 weeks, and guess what? No tracking movement, no collection. Pamono swore it'd be sorted the next day. Surprise, surprise – nada. After a mind-boggling 4 weeks, I'd had it and canceled the order. Zilch explanation, zero apologies. This crew is a joke – sellers and these "people" included. Smells fishy, maybe even fraud-level fishy.

Pamona's pricing is excessively high.

Pamona's pricing is excessively high. I recently came across a Rosenthal silver bowl priced at over £1,500 on their website. However, a quick online search revealed the same bowl being sold by various sellers on other platforms for significantly lower prices, ranging from £175 to £250. This pattern repeats across multiple items on their site, with other sellers offering identical products at substantially lower costs. My advice is to explore alternative options before making a purchase on Pamona.

Disappointed with Pamono's lack of

Disappointed with Pamono's lack of accountability. Despite confirming the vendor's intentional substitution of the item, our agreed-upon exchange turned into a frustrating ordeal. After waiting for a month, they suddenly insisted on an additional payment for delivery to my location, contradicting our initial agreement. When I protested, they offered a partial refund, only to vanish when I accepted. Such conduct is unacceptable and tarnishes the company's reputation.

Despite verifying from their

Despite verifying from their vendor that I received a misrepresented item, we agreed on an exchange at no extra cost. However, after waiting patiently for over a month, they suddenly insisted I pay for transport to my location, contradicting our initial agreement. When I questioned this, they proposed a partial refund and then vanished. This deceitful conduct is completely unacceptable and shameful. Potential customers, beware of their untrustworthy practices.

Pamona's pricing is exorbitant; a Rosenthal

Pamona's pricing is exorbitant; a Rosenthal silver bowl I spotted for £1,500 was available from three different sellers on alternative platforms, ranging from £175 to the highest at £250. A quick comparison across various items on their site revealed identical products sold by other vendors at significantly lower prices. It's wise to explore other options before making a purchase with Pamona.

Man, this was hands down

Man, this was hands down the worst deal ever. Trying to talk to the seller is like trying to find a needle in a haystack because it's all through Pamono. They take ages to respond – 24 hours if you're lucky. And get this, they shipped it to the wrong address. Save yourself the headache, don't bother buying from this website.

Even unable to answer a simple inquiry email the phone line always rings busy!!

As one of the glass globes of my Sciolari floor lamp was broken, I have asked Pamono by email to know if they have or not such a globe for sale. Apparently they are unable to answer a simple inquiry email... and the phone line always rings busy!! A perfect lack of professionalism and consideration for a potential customer!