MyPrettyStrap.com Kundenbewertungen - 92

This company was very supportive when

This company was very supportive when I needed help with my exchange, which was my mistake to begin with. The quality appears to be good at the moment. I suggest buying from them, and they reply quickly to messages.

Maddie helped me a lot with My Pretty Straps.

Maddie helped me a lot with My Pretty Straps. My order seemed to be lost in the mail, and I waited for so long. Maddie was very nice and took care of it without any more problems. Nice customer service.

Just received a case for my Apple Watch.

Just received a case for my Apple Watch. I'm very pleased! I was a bit concerned about the delivery time, but their updates were quick and helpful! Good product. Good customer support. Thanks a lot!

Fast response and got back to me quick.

Fast response and got back to me quick. She guided me on where my package would arrive. Good customer service provided. I appreciate her help and look forward to getting my watch straps. Can’t wait.

I bought 2 straps and struggled with adjusting one.

I bought 2 straps and struggled with adjusting one. I emailed customer service and got a reply plus a video tutorial in 30 min. I’m very happy with the band and the customer service was great!

This is the second time I order watch bands

This is the second time I order watch bands from them and they are really nice and well made. I got 5 this time and each one was great! I definitely suggest them :) Loyal customer for sure.

The support was really great

The support was really great, the team is alwayz ready to help and they make sure the customer feels satisfied with the result. I’m pleased with the service I got and would purchase again.

The customer service is very helpful.

The customer service is very helpful. Rica managed to fix my issue in just 1 day and I am grateful for her assistence. I would surely recommend this store- the quality of straps is great.

I give 5 stars to My Pretty Shop because

I give 5 stars to My Pretty Shop because the team is very nice and easy to talk to, always answering fast. The watch bands are of great quality. I will keep buying from My Pretty Straps.

I had to either get a refund or exchange my item.

I had to either get a refund or exchange my item. Joanne was very helpful and showed great patience as she went over my options while I chose what to do. A+ to Joanne and Pretty Straps!

I receive lots of nice comments about my watch band.

I receive lots of nice comments about my watch band. Last year, I bought 5 as Christmas gifts. They look very stylish and are simple to put on and remove. Plus, they last a long time.

I ordered 2 straps and they looked just like the photos!

I ordered 2 straps and they looked just like the photos! Sadly, there wasn’t a resizing tool in the package, but I emailed them and they replied quickly, sending one right away :)

I am really happy with the service, thanks Joanne

I am really happy with the service, thanks Joanne for taking care of my orders and being very kind! Also, I really like my straps—they look amazing and the quality is very good!!

Customer service with Joanne was really good.

Customer service with Joanne was really good. She is very professional. Whenever I had questions, she responded quickly. I will for sure do more business with Pretty Straps.

I ordered the wrong color watch covers

I ordered the wrong color watch covers and Joanne was very helpful in getting the right color to match My Pretty Straps. Big thanks to Joanne for all the support.

Really pleased with my buy!!

Really pleased with my buy!! Very good value—I got the BOGO deal and managed to grab 2 straps for the cost of one. Will surely buy again!

Ordered two times.

Ordered two times. Product is nice and staff are freindly! They let me ajust my order before sending it, no issue!!

Bought a couple of bands

Bought a couple of bands from My Pretty Strap, but hit a snag ‘cause my wrists are tiny. One band didn’t fit even after removing all the links. Turns out only two of their bands are small enough. Reached out and Rica was super helpful, sorted everything out. Sent the band back and swapping it for a rose gold with pink quartz one – it’s adorable and you can take all the links out. Dropped a star though, wish they had more size options. Service was top-notch, just need more choices for small wrists.

I bought two straps and two face covers.

I bought two straps and two face covers. The quality of the items is fine. Taking off the links from one strap was a bit tricky, and the company video on how to do it wasn’t very clear. Luckily, I found a YouTube video that helped more. The tool for adjusting the strap is pretty basic and didn’t work that great, but I got it done. Also, one of the face covers shows more silver than gold when put on my watch, but that’s ok. Overall, I’m happy with what I got.

The items are well-made and nice for your Apple

The items are well-made and nice for your Apple Watch. Be aware, the watch face covers are not included! I missed this detail as the pictures are a bit confusing, but the support team was really great. Alex was kind, quick to respond, and helpful! Maybe in the future, they can add a choice to include it when you add to cart to save some steps but overall happy. Thanks!

I got my order wrong or felt the advertisement

I got my order wrong or felt the advertisement showed the watch cover with the strap, however when I emailed to advise of my disappointment, Rica kindly offered to send me a free face cover of my choice. She also helped me pick the correct links for one of my straps - thanks Rica.

Got my strap and it was great!

Got my strap and it was great! Unfortunately, the strap snapped after about 3 months, but when I reached out to pretty straps, they were quick to assist me and I was grateful for their support in keeping me happy as a customer.

Fab customer service nd pretty

Fab customer service nd pretty, good quality stuff. I got the wrong thing but Rica from customer service helped lots. I'm really glad wif my new watch strap nd cover nd would suggest these products heaps.

I really like my lovely strap; it’s so nice and trendy.

I really like my lovely strap; it’s so nice and trendy. But I didn't give it five stars because the clasp is hard to close or snap into place.

Bad quality and painful return process

The quality of the straps is bad. The finish is not as smooth as shown on the website. For the brown strap I ordered, the color looks very different from the website. The return process is painful. First, you are asked to send an email with the order number. The order number itself is difficult to find from your inbox of numerous spammy emails from the company. The title of the order confirmation is bad so it’s not even easy to different that email from the others. Then, you are supposed to send an email for return, then they ask you to send a picture that the items are in good condition, then they send you another email asking if you want to keep the item for just a return of 6%, and when you say no, they send another email with return shipping address. You are supposed to beat the return costs, and go through the hassle of creating the return label yourself. All of this could be done with a lot less number of steps. It feels like the company wants you to be frustrated and give up on the returns. Overall, I would never buy anything from this website ever again. It’s not worth my time.

Customer service scam

I wrote to them multiple times regarding a broken watch cover. Back and forth emails with their claim I was not responding to their questions when I had sent copies of my response. After they indicated that they would replace the cover, they are now requesting a video of how I place the cover on the watch. I think they pretend to give customer service but are clearly extending the process to exhaust the customer to give up. It’s really a slick scam so that they avoid negative reviews but they are the worst customer service experience ever. I simply gave up which is what I think their objective was to begin with. Keep your lousy watch cover that you paid 5 cents for in china. Not worth my time and effort. What is worth my time is to write a negative review in every platform I can find to expose your ethos!!

I ordered from this place

I ordered from this place thinking I'd get my stuff in time for my vacation. Ordered in early September, hoping to take it with me at the end of the month. But nope, it never arrived. They said there was a problem with their courier, but they needed me to confirm my address, which was already correct. So annoying! Expressed my frustration, expecting at least a shipping refund or a discount for next time. But they just sent what I originally ordered, nothing extra. Shows they don't care about their customers. If you're thinking of buying from here, be ready to wait over a month. Could've bought it anywhere else but wanted to support small business. Never again. They really need to step up their game.

I ordered a gift for

I ordered a gift for my daughter's birthday from this company, and they charged my credit card right away. However, the gift never arrived. According to the tracking, it was delivered, but we never received it. When I contacted the company, they told me to file a claim with USPS. But USPS needs a receipt showing tracking info and insurance, which I don't have because I didn't send the package. You'd think customer service would know that. They take forever to respond and seem to delay until you're past the 30-day mark. I'm still waiting for them to respond to my credit card company. Definitely not ordering from them again.

no straps received, no offer to reship, no refund

Order not received after 20 days of waiting. Customer service "person" Lesley constantly assured me that the order was coming and was held up in "customs" at Grapevine TX and they had no way of letting me know when the package would arrive until USPS got it. Other companies reship or refund when package gets delayed. Not this company. So beware of these people - I've notified my credit card company as a last resort. They found the charge of $48.70 but it was to a pet shop. I don't have any pets. Maybe one day the straps will come but I am not hopeful and would not recommend this company to anyone.

a joke of a company!

I placed an order on 8/26 and still waiting for my order. I have contacted them numerous times trying to get "real" delivery information. I have asked for a replacement order or for my order to be cancelled - NOTHING! They also list their company as housed in Sheridan, Wyoming which is NOT accurate! I live 90 miles from Sheridan and could've picked up the items in person. DO NOT TRUST!!!