Fareshope.com

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Excellent support during a challenging time.

I was suddenly given the opportunity to attend a photo safari in Africa. We were less that 3 weeks out for flying. Zachary gave us all the possible options and priced them nicely! Great help during a challenging time. Thank you !

Man, straight-up zero for these

Man, straight-up zero for these folks – sounds like a total nightmare! Doesn't matter what decisions they make; you're just stuck dealing with the aftermath. It's a full-on fraud warning here. You booked for 13 passengers, and poof, reservations vanished into thin air. That's a major red flag. Heads up to everyone out there – these guys are playing some shady games. Watch your back!

I booked a flight on May 2 with American Airlines

I booked a flight on May 2 with American Airlines. They took the money right away, but I got no emails about my flight. So, I called on July 29, and the agent, Jasper, said I was on standby because the ticket price went up due to a 1.5-hour delay in processing. This is not my fault, it's yours. I'm very angry about how this was handled. No one contacted me about this issue. I want someone to call me and explain. I feel like American Airlines is scamming innocent people. If no one contacts me, as a retired veteran, I will talk to authorities and warn my 5000 social media friends about this stressful experience. Reach out to me about this disturbing and stressfull time.

Feed back for Zachary

Spoke with Zachary on the 5tj of May and was having trouble understanding what he was explaining to me and my husband. He kept his patients and remained very pleasant with us in explaining what should have been very easy for us to get. I apologized to him when the light bulb finally came on and we understood what he was saying. He even called us backto help with our e ticket and get us all checked it. He was a joy to work with and a great asset to your company.

Oh man, I was stuck on hold

Oh man, I was stuck on hold for a whopping 3 hours, trying to sort out a flight change that wasn't even my fault. Finally got connected to Mac, and let me tell you, he's the real MVP. This guy went above and beyond, showing some top-tier customer service. Super patient, super passionate about his job. Mac didn't nail it on the first shot, but he stuck with it and got my mess sorted. Huge shoutout to Mac for making things right. Cheers, Mac!

While working with Duke, we faced many problems

While working with Duke, we faced many problems that made things hard. Iberia Airlines site didnt work, the 6 tickets had to be paid with two diferent credit cards, and it was a mess. Luckily, Duke stayed patient and guided me step by step to make sure everything was done. He kept his cool and helped calm down a very stressed customer, that was me. I would happily work with him again and surely tell others about him.

Tyler Wood helped me tackle a major issue caused by Romeo White.

Tyler Wood helped me tackle a major issue caused by Romeo White. It cost me an extra $2000.00, but this trip was crucial for our 45th wedding anniversary. Tyler worked with me yesterday and today, and offered help for our future travels too. He mentioned he is also working on fixing the problem caused by Romeo White that cost me more than $2000.00. Tyler is a valued worker.

Excelente servicio y asistencia!!

Quiero agradecer a Carolina por su gran ayuda, orientación, empatía y paciencia para lograr obtener los tiquetes aéreos para realizar el vuelo dentro del presupuesto!! También agradecer a Thiago Sánchez por su colaboración y confirmación del viaje, aerolíneas, número de vuelo, entre otros. Quedé muy complacido con la experiencia y el servicio brindado, 100% recomendado!!

Eva was really nice and helpful

Eva was really nice and helpful. She helped us a lot during a tough time for our family. We're in town because my mom is sick, and Eva was patient while we sorted out the password reset and how to use our points. It would've been good if she could've given us a better rate since we're members, but she couldn't because of short notice.

Paul was really kind during this hard time.

Paul was really kind during this hard time. The flight I reserved and paid for didn’t show up. I told Paul about it, but he first said there would be a fee. After I shared the situation about my family loss, he was more understanding and canceled the flight without any cost. Paul was very helpful and replied quickly on WhatsApp.

Jasper Banks handled my call and put in extra

Jasper Banks handled my call and put in extra effort to arrange another booking. My young niece, who is a minor, decided last minute to come with us to Ireland. Since she couldn’t fly alone, Mr. Banks explored all options and made it work. He was polite, patient, and professional.

Zachary Amazing and helpful

Zachary Is very helpful and wonderful, He have a strong commitment to customer satisfaction and success. Communication with him is always clear and transparent. His innovative approach has helped us stay ahead of the competition. Thanks to his customer-centric approach

Yo, shoutout to Axton

Yo, shoutout to Axton Dankworth for real! I was on the hunt for a Montreal to Cancun flight, and this dude hooked me up with the cheapest deal. Customer service was on point, and the communication game was strong. Props to Axton – made the flight hunt way smoother!

feed back for zacry

thank you zacry for your help today.........you were very helpful.......we look forward to our family visit here in california this summer ...you are making mothers day a happy one for sevsral moms cousins and grand mas excellent service...cheers....

Cyrus was very helpful, definitely the person to contact

Cyrus was very helpful, definitely the person to contact if you want to find a better price or a good deal. With airlines, things can be tricky, but he will do his best to make sure you get to your destination without any problems.

When you have staff like Eva who whent out of her way & really

When you have staff like Eva who whent out of her way & really got my problem & can see that not all people are good with Computers & the company should notice workers like Eva who took the time to help my family

Mr. Banks went above and beynd

Mr. Banks went above and beynd what enyone else would have tried to do. He not only gets 5 stars but an A+. It's peeple like him who make flying with AA a pleasure and a succes! Regards, Paul A. Pacheco

I got to work with Cyrus tonight.

I got to work with Cyrus tonight. I was dealing with a tricky problem and he helped me out. He gave really good service. I realy hope he becomes a supervisor at the consulates desk for Delta Airlines.

Jasper was great.

Jasper was great. I’ve never spoken to such a helpful, kind person when contacting United. He took the time to explain everything and made sure all our needs were met before ending the call.

SW TRIP TO NASHVILLE 5/21/2024

ZACHARY WAS QUITE HELPFUL IN CLEARING UP MY CONCERN ABOUT THE e-TICKET TO NASHVILLE, HE WAS PARIENT AND FOUND ALL THE CORREDT INFORMATION. Thank you very much for the capable assistance,

Karter was great helping with my refund!

Karter was great helping with my refund! Really appriciate it when I coudn’t go on the flight. He listenned and took care of it fast. Made things less stresful for me, wich I’m glad for.

JASPER BANKS really impressed me

JASPER BANKS really impressed me with how he handled my problem. He made sure I understood everything and worked hard to help me out. He explained things clearly and didn't waste time.

Zachary

My experience was very good, they have very good customer service and they answered all my questions. He was very kind and patient with me. Thank you very much for your great work.

Tyler did a great job

Tyler did a great job. He was very kind, responded to all my queries, and was very detailed. I’d suggest him to any of my family and friends for help! Thanks, Tyler! Great service.

Tyler Wood is absolutely a pro

Tyler Wood is absolutely a pro. Hard worker, problem-solver, real champ! He put in over two hours to sort our travel. Really nice, friendly guy. Big help. Happened on May 8, 2024.

Vincent made my experience booking a flight easy.

Vincent made my experience booking a flight easy. The prices were good and his knowledge about everything was great. I would suggest this service to all my friends an family.

Cyrus was realy amazing!

Cyrus was realy amazing! He defintely understood what I needed and made sure everything was taken care of. A kind soul for sure, I’m really gratefull for the time we talked.

I had a great time and I would definitely suggest this to my friends.

I had a great time and I would definitely suggest this to my friends. The agent was really helpful and gave me all the info I needed. Thanks a lot Tyler for your service.

Feedback for Zachary

Zachary is a personable, professional, and efficient employee. I am blind and he was very patient with me. He is an asset to your company for his excellent service.

The company was amazing!

The company was amazing! Karter was so helpful, turning a bad situation into a good one. He was really patient and nice. Thanks, Karter, for fixing my flight!