FanShield.com Kundenbewertungen - 121

Make sure to carefully review all the

Make sure to carefully review all the details in the fine print before making a purchase, especially if your tickets are on the pricier side. My partner and I bought tickets, but unfortunately, we couldn't attend due to a positive COVID test. It was disappointing that the company wouldn't accept an at-home positive test and insisted on a doctor's note. Fortunately, our situation didn't require urgent medical attention, but obtaining a note on a Saturday afternoon would have cost us a substantial amount. The reimbursement of only $90 for tickets worth hundreds seemed inadequate. Moreover, the insistence on a doctor's note raised concerns about unnecessary exposure to other patients and healthcare workers. Admittedly, I overlooked the fine print, a mistake I own up to. In hindsight, I regret not checking reviews before making the purchase. Had I done so, I might have reconsidered buying from this company. Despite feeling unwell, I could have sold my e-tickets on the day of the event, avoiding the hassle and disappointment.

When signing up for a marathon, the

When signing up for a marathon, the option to purchase insurance was presented to cover unforeseen circumstances before or on race day. Recently, I sustained an injury during my training for the marathon. Upon informing the company through their website, they requested documentation from a doctor or physician to process a refund. The challenge lies in the fact that my injury doesn't necessitate a doctor's visit and may take a couple of weeks to recover. However, once healed, I won't be adequately prepared for the marathon due to a lack of training, posing a risk of re-injury. While acknowledging my own oversight in planning, it seems reasonable to expect a refund given the injury. The requirement to obtain a doctor's note adds an additional financial burden, raising concerns about the company's approach. This policy may give the impression of a profit-driven organization, making it appear as though they are more focused on retaining funds than accommodating genuine issues, even with valid proof.

Had an absolutely awful experience

Had an absolutely awful experience with the insurance plan for a family trip to Six Flags. We purchased the insurance to protect against unpredictable weather, but when we learned about bad and rainy weather, Six Flags informed us that, due to the insurance, we couldn't change our tickets or get a refund; we had to go through the insurance process. After opening a claim, the response we received stated that coverage only applied if severe weather conditions made it impossible for us to attend the event. However, this definition didn't include scenarios like heavy snowfall, ice on roads, or abnormally heavy rain unless authorities closed roads. Essentially, unless roads were closed, we were forced to attend the event despite having purchased insurance, leaving us at a full loss. We could have easily changed the dates, but because of the insurance, our plans were disrupted.

We bought tickets to see

We bought tickets to see our friend's band in Toronto, which is about 100 km away from us. The weather had been awful all week, with Environment Canada issuing advisories, and on the day of the event, they warned about hazardous road conditions. So, we decided to stay home for safety. I had bought ticket insurance, expecting it would cover situations like this. But when I tried to claim a refund, they made me jump through endless hoops. They asked for documentation, road closure proof, and other impossible-to-get details. Their "unexpected weather" clause seems like a joke. Honestly, don’t waste your money on their insurance. If you can't make it, sell your tickets or give them away. This company will find any excuse not to refund you. Lesson learned, read reviews first and be cautious.

I was planning a fun

I was planning a fun day at Six Flags with my kiddos and bought tickets online. Noticed this purchase protection thing from FanShield and thought, "Hey, why not?" Just in case something goes sideways. But, whoops! I accidentally booked for today instead of tomorrow. Tried contacting Six Flags, they told me to deal with FanShield. Called them, and they asked me to email support. When I tried to submit a claim, turns out they only refund for really serious stuff, like weather disasters or, you know, death. I picked scheduling conflict, got denied real quick. Emailed them, explaining I'm a single mom just trying to give my kids a good time. Feels like they're just looking to make a quick buck off people like me. Not cool.

Went to the Ohio Renaissance

Went to the Ohio Renaissance Fair, but had to cancel last minute due to a work emergency on the West Coast. Thought the ticket insurance would help, but boy was I wrong. I provided my flight receipts and even a letter from my CEO, yet they kept badgering me with more questions about my job. I felt like I was being interrogated! Their refund process is a nightmare. They wanted all sorts of documentation for every possible reason. Sick? Get a doctor's note. Car trouble? Show the repair bill. It felt like they were trying to wear me down so I’d give up. Got my refund, but the whole experience left a bad taste. Not worth the hassle. D- for the process, could be an F for their deceptive practices. Never again.

I got event insurance thinking

I got event insurance thinking it'd save me stress if things went south. But when my car’s alternator blew just over a day before the event, I was stuck. I fix my car myself since no shop around will touch it, and I was ready to show them the receipt for the alternator or any other proof they wanted. Still, they shot down my claim, saying I lacked the “proper documentation.” No matter how much I explained, they wouldn’t budge. It’s like they’ve set it all up to just grab your cash and run. Seriously, steer clear of Fanshield. If you’re hoping they’ll have your back in a crisis, forget it—they’ll just wriggle out of it. It’s frustrating how companies pretend to help but only look out for themselves.

This company was a real headache

You know, dealing with this company was a real headache. I shelled out good money thinking I'd have some peace of mind, but turns out, their protection terms and refund process are just a mess. It's really unclear what you're actually getting and when I tried to get my money back for tickets and meal plans, it was a nightmare. I mean, I spent almost half my paycheck on this, expecting some kind of security, but instead, it feels like they're just holding onto my money. It's frustrating to see a business more focused on keeping cash than on helping their customers. Honestly, if you're considering using them, I'd think twice. There are better options out there that actually care about their clients.

It’s not worth the hassle

I tried using FanShield for event insurance, and honestly, it was a headache. I bought their coverage when signing up for a race. Unfortunately, I got injured and needed a minor surgery. I was determined to still participate, but my recovery took longer than expected. Withdrawing was my only option, so I reached out to FanShield for a refund. I thought it'd be straightforward since my situation fit their criteria, but nope, they denied my claim. When I appealed, they asked for an absurd amount of paperwork. It would’ve taken forever to gather it all, and for what? Just $80? Honestly, it wasn't worth my time. If you're thinking about using FanShield, think twice. It’s not worth the hassle.

I can't believe how terrible

I can't believe how terrible this FanShield insurance turned out to be. I got my daughter a ticket for a half marathon in San Diego and thought it would be smart to get the $15 insurance, just in case. Well, her track coach said she couldn’t run because she had other team commitments. I thought, no worries, it's insured. The ticket cost me $175. But when I asked FanShield for a refund, they denied me because I didn’t have documentation proving she couldn’t go! Her coach said she couldn't attend, how am I supposed to document that? So, I wasted $15 on this useless insurance. FanShield is a total scam. Their customer service is rude and unhelpful. Avoid FanShield; it’s a waste of money!

I made a mistake by

I made a mistake by not researching the company before buying extra protection for my concert tickets, which promised coverage for illnesses. My partner and I caught the flu, with all the nasty symptoms, and couldn't make it to a concert two hours away. So, I thought getting a refund would be straightforward. Nope! They told us we needed a doctor's note proving we were too sick to attend. Seriously? Who's going to the ER on a weekend just for that? It wasn't mentioned when I bought it. This company's a joke. Avoid their extra insurance at all costs. They make you jump through hoops, and you’ll probably spend more proving your illness than on the tickets themselves. What a hassle!

I had a frustrating experience

I had a frustrating experience with this organization. They're not really helping the healthcare system like they should. A lot of talk nowadays is about reducing paperwork for doctors so they can spend more time with patients, but this place just doesn't get it. It’s so disappointing to see them add more to the already heavy workload of physicians with unnecessary sick notes and forms. Many governments and other organizations are trying hard to solve this problem, but this company seems out of touch. For the sake of our doctors who should be focusing on patient care, I would recommend steering clear of this organization. It's just adding more stress to healthcare professionals.

We thought we were set

We thought we were set for a fun weekend at Six Flags in San Antonio for my sister’s 19th birthday, but things went downhill fast. We bought tickets ahead of time, even got the insurance, thinking we were covered. But, it rained non-stop, and there was a flood watch in effect. We didn’t feel safe going on the rides, but when we tried to get a refund, it was a nightmare. They asked for official weather warnings from the government, which was just ridiculous. It’s frustrating how quick they are to take your money but drag their feet on refunds. We’re still waiting and it’s been days. This experience left us so disappointed and definitely wary of buying tickets in advance again.

Mess of an experience

Man, let me tell you about this mess of an experience. Back in September 2024, I missed an event five hours away due to traffic jams. I thought a traffic report would be enough, but they insisted on some mystery document that I can't figure out. I sent them all sorts of papers already! Then, just recently, I couldn't make it to a baseball game because work called me in late. I'm a federal employee, so I sent them the work notice and the purchase receipt. Seats weren't used or scanned, but they keep asking for more proof. We shelled out over $1700 and had insurance, but it's been endless emails with no real help. This business is just a nightmare, needs serious looking into.

I tried using FanShield for

I tried using FanShield for a refund on my S.F. Giants tickets, and it was a mess. A friend in our group got really sick and couldn't go, so I followed all the steps for a refund. They gave me a case number and promised someone would reach out in three days. Well, days went by, and nothing. Tried calling, but kept getting their automated system. Emailed again, got a different case number, and the same promise. Still no response. They even said I could cancel my protection, but when I tried, they said it was expired, even though the game hadn't happened yet. Luckily, the Giants were awesome and gave me a refund directly. Seems others had the same issue with FanShield, too.

Avoid using FanShield at all costs

I bought tickets to Six Flags Magic Mountain a week ago, but had to cancel last minute because of high winds and wildfires in the area. The National Weather Service issued a warning for potential evacuations, so I sent FanShield proof of this to get a refund. Despite the clear danger, they said my evidence wasn't good enough. I mean, who would risk going to a theme park during such a threat? It’s absurd. I couldn't believe how dismissive they were about the whole thing. It's like they only care about pocketing your money rather than keeping people safe. Honestly, what's the point of insurance if they won't help in situations like this? Avoid using FanShield at all costs.

I thought this insurance was

I thought this insurance was gonna be reliable, but turns out it wasn't. After my family dealt with a big surgery, we sent all the necessary documents and explained our situation in detail, hoping for some support. But guess what? They denied our refund request because we supposedly missed the "90 day timeframe." It’s almost like they forgot that recovery isn't the same for everyone, right? Some people face complications and setbacks. Now, not only are we missing out on seeing our favorite band in concert, but we're also stuck dealing with this frustrating process. It's honestly disappointing and leaves a bad taste in the mouth about how they handle things.

I bought some ticket protection

I bought some ticket protection from Fanshield since the weather was acting up. Sadly, one of our group, a kid, got sick and couldn’t make it. I sent Fanshield a screenshot of a text from the parent explaining the situation, thinking it would be enough. But they insisted on medical records to approve the claim. This wasn’t what I expected based on their ads, which seemed pretty straightforward. It’s super frustrating to feel misled like this. You think you're covered, but then there’s all these hoops to jump through. Not cool, especially when you're dealing with a kid's health situation. Next time, I’ll be more cautious about these kinds of "protections.

My friend woke up with

My friend woke up with a horrible migraine, and she’s dealt with these for years. She knows the drill: rest, hydrate, take meds, and ride it out. There’s not much else she can do. I tried to get a refund from the company, but they insisted on a doctor’s note proving she went to the doctor today. Seriously? She already knows how to handle her migraines; going to the neurologist every single time is just not practical. She'd be there 4-5 times a month, wasting time and money. Plus, she lives an hour and a half away from the stadium. Driving with a migraine is not safe. FanShield denied my refund request because she didn't see the doctor. So frustrating.

I decided to take my

I decided to take my family to Six Flags, thinking we'd have an awesome day despite the gloomy forecast. The ticket policy gave me the impression we'd be fine if the weather turned bad. But guess what? When storms and lightning rolled in, the park had to shut down. I thought the policy would cover this, but turns out it only kicks in if you can't physically get there. I mean, storms in Illinois during summer aren't exactly rare! Felt like the policy was pretty misleading. It's frustrating when things aren't clearly laid out, especially when you're trying to plan a fun day with the fam. Just wish the policy was clearer about what it actually covers.

You won’t believe the hassle

You won’t believe the hassle I’m going through just to get a refund for a cabana rental at Dorney Park. Scheduled for last Saturday, we couldn't make it because my partner had to be hospitalized. Now, here’s the kicker—they’re asking for proof of the hospital visit to process the refund. Isn’t that crossing some privacy line, like the HIPAA Law or something? I mean, I get they need to verify, but isn’t there a simpler way to handle these situations? It’s frustrating to think about how complicated it’s become just to get your money back when circumstances are out of your control. Just hoping for a bit more understanding and less red tape next time.

Bought event ticket insurance thinking

Bought event ticket insurance thinking I'd be covered if bad weather hit. They advertised "100% refund" for such situations, seemed like a good deal. When bad weather did strike, the event was canceled for safety, I thought I was set. But getting the refund was a nightmare. They asked for tons of documentation, and when I provided it, they claimed my refund was void because the event was canceled. Isn't that exactly what the insurance was for? Nowhere on their site did it say anything about not getting refunds for event cancellations. Feels like a loophole to avoid paying up. I can't be the only one who got caught in this mess. What a scam.

I submitted a claim that I’m sure will be rejected.

I submitted a claim that I’m sure will be rejected. It's really wrong to ask customers to send highly private documents to get a refund for a service they can't use anymore. What’s with this corporate greed? When I opted for the extra ticket insurance, there was no clear info on what was needed to get a refund until after I paid. The fact that a $250 refund seems to be a big deal for this company is ridiculous. Once more, it shows corporate greed. No company should impose these kinds of terms on customers, because life happens! I would suggest avoiding this service and just accepting the loss as it’s not worth it. Such a horrible practice.

Real headache

Man, dealing with Fanshield was a real headache. I thought I was covered for any unexpected events, but when I needed a refund, they just wouldn't budge. They seemed to have a knack for finding loopholes to avoid giving me my money back. It's like they’re set up to make you jump through hoops and then tell you, “Oh, sorry, that’s not urgent enough.” Felt more like a game of dodge than customer service. If you're thinking about going with them, I’d seriously reconsider. It feels like they’re more interested in holding onto your cash than actually helping out when things go wrong. It’s tough enough out there without this kind of hassle.

Let me tell you about

Let me tell you about my experience with this ticket insurance company. We thought we were making a smart choice, paying a little extra for some peace of mind. Weather got bad, roads were dangerous, and we decided not to risk it. Turns out, the insurance only kicks in if the road’s officially closed. Can you believe that? It’s like they’re living in a different world. We felt like they were more interested in finding reasons not to help us than actually providing any real protection. If you're considering buying their insurance, seriously, just save your money. It’s not worth the headache or the hassle when you actually need support.

Absolutely terrible experience

Absolutely terrible experience. I booked a trip but had to cancel due to serious health complications with my pregnancy. My doctor even provided a note, but they refused to give me a refund. I can’t believe how heartless their customer service is. They don’t show any compassion or understanding. Now I'm stuck, unwell, pregnant, and $1,500 out of pocket. It feels like they're just out to scam people for money. It’s beyond frustrating and disappointing. I expected at least a bit of empathy, but instead, I’m left with nothing but stress and financial loss. Avoid this company at all costs if you value decent treatment and fair policies.

Frustrating experience

I recently had a frustrating experience with FanShield that left me feeling ripped off. I paid for event tickets and parking, thinking I was covered in case of an emergency. But when I needed to use their service, they kept demanding more "additional documentation" and then decided my situation didn’t qualify. It's like they think they’re doctors or something, deciding what counts as a serious illness. I mean, come on, where are your medical degrees, FanShield? The whole thing felt like a total scam. I’d give them negative stars if I could. It's just not right to play with people’s money and trust like this. Avoid them if you can!

I gotta tell you about

I gotta tell you about this experience I had with a company at a theme park. You know, it was one of those days where the rain just wouldn’t stop, and I was thinking, "Well, surely they'll understand." But nope, they wanted us to prove it was raining and that rides were shut down. Like, seriously? Who carries around evidence of the weather? It was so frustrating. Thankfully, Cedar Point came through and refunded us, showing there are still decent companies out there. But this other company? Wow, just wow. Wouldn't want to deal with them again if I could help it. Feels like they just don’t care about their customers at all.

Scam

Okay, so let me tell you about this whole mess with a refund we’re dealing with. My partner got this protection plan for a trip, because, you know, we've had car trouble before. Well, he came down with something bad on the day of the trip and couldn't go. It’s been three weeks now, and we’re still chasing a refund. They keep dodging and saying no doctor’s note, no refund. I mean, seriously? Not everyone runs to the doctor for every sniffle! I've worked in fraud prevention, and this company’s starting to look pretty sketchy. It’s like they’re making up rules to keep your money. Frustrating and feels like a scam, honestly.

FanShield is a total waste

FanShield is a total waste of money. Don’t bother buying their insurance because they won’t give you your money back or replace your tickets. Two of us got COVID and the other two had to quarantine, so we couldn’t go to the event. We sent them proof of our ticket purchase and parking pass for Six Flags in Jackson, NJ. They refused to refund us or let us reschedule. That’s a lot of money down the drain. Six Flags is terrible too for using them. Honestly, places like Hershey Park, Storybook Land, Dutch Wonderland, and Dorney Park are way better. I really hope people start going there instead of dealing with these ripoffs.