Airbnb Kundenbewertungen - 318

Stayed at Louie's place on

Stayed at Louie's place on Henstead Road in Southampton on June 9, 2025, and it was a nightmare. Got locked out for over an hour because the smart lock was faulty. Louie promised a partial refund, but that never happened. My partner left a review on Airbnb, and then Louie started badgering us to change it, which isn’t even allowed. He wouldn’t leave us alone! As if that wasn’t enough, he later accused us of stealing his towels, which is just absurd. This whole experience has been nothing but stressful and frustrating. If you’re thinking about staying there, I’d seriously reconsider. It’s not worth the hassle and drama.

I wanted to book a

I wanted to book a weekend getaway for my friend and her daughter, and found a lovely place called Healey House Oakham on Booking.com. It showed the dates were available, so I went ahead to book. But then, AirBnB's system kept glitching, saying it was unavailable. It was really frustrating because we had our hearts set on it. Their online system feels really outdated and unreliable. You'd think with the prices they charge, they'd invest in better tech. Unfortunately, we had to cancel our plans because of this mess. Definitely wouldn't recommend Healey House Oakham or dealing with their booking process. Such a letdown.

Crazy experience

Wow, what a crazy experience I had recently! I've been hosting since 2017 and reached super host status for the last 3 years, but everything changed when some scammers took over my house with guns. Can you believe it? They threw my guests' stuff on the curb and fed them lies about me. One guest even left a false review claiming I was the scammer, which is completely untrue! I've tried to get Airbnb to remove it and show them my documents, but they just won't listen. It's like I'm being victimized all over again. This whole situation is just so frustrating and stressful. If anyone knows what to do, please let me know.

I booked a place through

I booked a place through Airbnb for February 2025, but by June, I found out it wasn't available anymore. Getting back my £400 deposit was a nightmare—took about three weeks of constant calls. Host & Stay didn’t even bother to tell me I had to contact Airbnb myself to cancel. They offered a £30 discount for my next booking, but it was useless because they wouldn’t let me apply it to the new place I had to scramble to find. When I asked for them to reconsider, they just said, “not in the policy.” The whole situation was super stressful and frustrating. Would’ve appreciated a bit more help and understanding from them.

Went to see Taylor Swift

Went to see Taylor Swift in Indianapolis and booked an Airbnb for my daughters. Everything seemed fine until they got there. No key, no way to get in. Turns out the hosts are taking reservations just to mark their place unavailable, then re-listing it privately for sky-high rates. Airbnb did nothing helpful. All they offered was a coupon for the next trip, as if we'd ever use them again. It's absurd. Feels like a scam and Airbnb should be ashamed. I’m seriously considering starting a review site where businesses like Airbnb can get the negative reviews they truly deserve. One star feels too generous for this mess.

Too frustrated

Tried to sort out an issue with Airbnb's app, and it was quite the ordeal. Spent nearly two hours chatting with three different reps—one even got cut off mid-conversation. They promised a callback after looking into it, but that call never came. This happened not once, but twice. When I asked for an update through their messaging system, they responded with phone numbers for the U.S. I'm based in the U.K., and so is the property. Seriously, how does that help? It felt like they were reading from a script without actually solving anything. The whole experience left me pretty frustrated and still without a solution.

Total letdown

Man, I can't wrap my head around this company. They tried to shake up hospitality like Uber did with taxis, which sounded awesome at first. But using the service? Total mess. Instead of fixing things, they just keep growing, but the model's flawed. These hosts? Nowhere near hotel standards. They're super lazy and just want to rake in cash without putting in the effort. And don't get me started on customer service! It's based in the Philippines, so they're always calling at the weirdest hours, leaving the same scripted messages night after night. It's like they don't even care about their customers. Total letdown.

I had the worst experience

I had the worst experience hosting through Airbnb. My guest was a nightmare, complaining about everything from the start. Despite reaching out to Airbnb for help, they offered no real support. They assured me they were there for me, but they weren't. This ordeal cost me £1,800 because Airbnb still paid the guest, even though they didn't provide enough evidence. The guest overstayed by over a week, left the house filthy with dog urine and hair, and even stole the microwave. Three weeks later, Airbnb closed my case without any proper discussion. Save yourself the hassle and avoid using them. It's just not worth it.

I booked a luxury trailer

I booked a luxury trailer for a weekend getaway and spent £405. Everything seemed fine until five minutes after booking, I got a message saying the site was sold out. Confusingly, it was still listed as available. Contacted Airbnb for a refund and was told it would take 10-15 working days. Now my weekend plans are ruined, and I'm out of pocket for who knows how long. Really frustrating and disappointing experience. This kind of misleading advertising and slow refund process is unacceptable. I feel like my time and money were wasted. Wouldn't recommend using this service if you want a reliable booking experience.

I had a really tough

I had a really tough experience recently. My dad passed away, and I needed to cancel my booking. The host was understanding and even tried to help us file a claim. But when I contacted customer support, I spent two hours mostly waiting, only to be told that my trip couldn't be refunded. They just said "sorry" without giving any proper reason. I checked their policy, and there's nothing about what happens if a family member dies. It's like they don't care about real-life situations, only about keeping your money. This company is heartless, and I can't believe how they handle things. I'll never use them again.

Really frustrating experience

I recently had a really frustrating experience with a company that clearly doesn’t prioritize customer service. I spent 500 euros on a gift card, thinking I’d be getting a 10 euro discount, but it’s been nothing but trouble for 1.5 weeks. When I reached out for help, I was left hanging with no support whatsoever. To top it off, they’ve invested in a front office in Pakistan, but it doesn't seem to be helping their service at all. This feels like such a waste of money. If you’re thinking about using them, I’d recommend heading over to Booking.com instead. They actually know how to take care of their customers.

I had a rough experience

I had a rough experience with an Airbnb booking in Florianópolis, Brazil. I cancelled my reservation before even stepping foot in the apartment, but I was still hit with a $1,050 USD charge. The host, from a group called “Me2 Rentals,” wouldn’t give me any refund, and Airbnb just shrugged it off, saying it’s all up to the host. It feels so unfair and frustrating to lose that much money for a stay that never happened. There's no flexibility or protection here. If you’re planning on booking in Florianópolis, be extra careful. You might end up with nothing but a hole in your wallet. #AirbnbWarning #Florianopolis

Booked a three-night stay in

Booked a three-night stay in Melbourne through Airbnb, thought it was a bargain. But when I arrived, it was a nightmare. The sheets were stained, dust everywhere, mold in the shower, and hair in the bed—clearly not cleaned. I left within two hours and contacted Airbnb for a refund. It took hours of complaining to even get them to agree. Now, they say I'll have to wait 15 days for the money to show up in my bank. It doesn't take 15 days for them to take my money, so why this long for a refund? Airbnb needs to step up and take care of their customers. Won't be using them again. Disgusting. Avoid at all costs.

I'm really bummed out

I recently requested to remove a review that seemed pretty retaliatory but it got denied. As a host who's been doing this for three years with great feedback, I'm really bummed out. The guest broke house rules, showed up before check-in, and then left a bad review after I reminded them of the rules. It feels unfair because the review doesn’t accurately reflect the stay. I get that the decision is final, but I think there should be more consideration when a host has a solid record and the review seems like payback. Hopefully, future policies will support hosts better when dealing with these kinds of reviews.

You wouldn't believe the experience

You wouldn't believe the experience I had with Airbnb recently. Booked a place that looked amazing online, but when I got there, it was a whole different story. The listing was super misleading, and to top it off, there was some weird shared security access that made me feel really unsafe. Tried to sort it out with Airbnb, thinking they'd have my back, but all I got was a bunch of policy talk and no real help. Even when I showed clear proof of the issues, they just didn't seem to care. Honestly, it's really shaken my trust in using Airbnb again. Feels like they care more about hosts than travelers like us.

Dealing with this company has

Dealing with this company has been a nightmare. They take a huge chunk of our earnings and when problems arise, getting help is a struggle. Whenever we face issues with guests, the company always sides with the guests, even when we have clear evidence that they're wrong. They hide behind vague policies but never show where these policies are written. Their support team is hard to understand, with thick accents, and they insist on phone calls. When we try to communicate through the app, they close the support ticket before we can even reply. We’re done with them and moving our listings to another platform.

I booked a place through

I booked a place through Airbnb, only to find out the letting company, Novasol, tried to charge me extra cleaning fees. After paying on Airbnb, they redirected me to their own site demanding a bank transfer for the additional amount before my stay. Pretty sure this isn’t allowed by Airbnb's rules, but when I contacted Airbnb, they refused to refund me completely because of the host’s tricky cancellation policy. Felt really cheated by both the host and Airbnb. They should do better at protecting their customers from such dodgy practices. Not planning to use Novasol or Airbnb again after this experience.

It's just not sustainable

After hosting with Airbnb for years, I finally decided to leave. They have become increasingly frustrating to work with. The staff is poorly trained and seem to follow a script with no real understanding or empathy for hosts. They make decisions without any evidence and expect hosts to agree to things that aren't true. As a female host, I felt particularly vulnerable. On top of that, they constantly drive down prices, attracting guests who want top-notch service for rock-bottom prices. It's just not sustainable. Airbnb needs to seriously reconsider how they treat their hosts if they want to keep them.

Booked a lodge for 8

Booked a lodge for 8 with a whirlpool ages ago, and they canceled last minute! Airbnb had the nerve to offer us tent pitches for 2 people as alternatives. And guess what? Both options cost more than our original booking. It's like they've jacked up the prices just to squeeze more money out of us. I wasted an entire day dealing with their customer support, which pretended to help but really just ran us in circles. In the end, they offered a measly £95 refund. It's like a bad joke, and to make things worse, this isn’t the first time it's happened. Honestly, steer clear if you value your time and sanity.

I had a strange experience

I had a strange experience with Airbnb recently. A guest reported that he lost some jewelry after he checked out from my place. Instead of telling him to go to the local authorities, Airbnb tried to handle it themselves. I mean, come on, we're in the UAE where theft is super rare and local police are usually on top of things. It felt like Airbnb was trying to play detective, which was pretty frustrating. They should just stick to what they know and let the pros handle stuff like this. It's really annoying when you're left to deal with things that could easily be resolved by the local law enforcement.

I was trying to book

I was trying to book a place for a few days, and this site was driving me nuts. Every time I put in my specific dates, it would show me options for completely different days and durations. Seriously, I don't need to see two-day stays when I'm planning a three-day trip. It felt like a huge waste of time, and I was worried about missing out on the places I actually wanted because they were getting snapped up fast. Why can't they just show me what's available for the dates I entered? I'm done with this hassle. Guess I'll be checking out other options for my stay. This site needs to get its act together.

Whole experience was a nightmare

Imagine this: a small get-together at the Airbnb I rented, nothing wild, just friends hanging out. We left quickly when asked, thinking all was good. But then, bam, a charge for $800 hits me for stuff we didn't even touch. I had locked those items away before anyone even arrived! Tried explaining, but their "support" just kept asking for proof, like I’m some kind of psychic who should’ve known this would happen. If that wasn’t enough, a neighbor hurled racist slurs at me, and Airbnb? They did absolutely nothing. The whole experience was a nightmare. Safe to say, I’m done with this platform for good.

So, I tried booking a

So, I tried booking a relaxing getaway with my partner for some much-needed downtime. Made an account, everything seemed smooth until suddenly I'm labeled a "party risk." Booking a hot tub retreat for two doesn't sound like a wild party, right? The host even sent me invites, so I was confused. Airbnb just wouldn't let me book, despite all that. Frustrated, I turned to booking.com and, surprise, managed to secure the exact same stay with no hassle at all. Now, I’m just waiting on Airbnb to refund the £600 they took before canceling my booking. What a rollercoaster! Hopefully, things smooth out soon.

It’s really disappointing

I stayed at this Airbnb and everything seemed fine at first. The host checked the property and confirmed no damage from our side. But out of nowhere, they submitted a claim for damage against us. We were totally blindsided. No proof, nothing. Airbnb shockingly took their side and we felt completely gaslighted. They couldn't even explain why we should be responsible for the damage. It was frustrating and unfair. This experience left a sour taste in my mouth and makes me hesitant about using Airbnb in the future. It’s really disappointing to be treated this way when you know you did nothing wrong.

Not worth the hassle!

Well, let me tell you about my ordeal with Airbnb. It was supposed to be a fun trip, but it turned into a nightmare. Just on the day of travel, the host suddenly cancelled. No backup plan, nothing. Two young girls stranded in the bustling city, left to fend for themselves. And Airbnb? Their customer service was pretty much useless, didn't help at all. Instead of sorting things out, they tossed me a measly £40 credit as if that would fix everything. It's been over a week now, and I'm still waiting on my full refund. Honestly, if you're planning a trip, steer clear of Airbnb. Not worth the hassle!

I've stayed with this company

I've stayed with this company a few times, and it's always a gamble. But this time, their customer service really threw me for a loop! First, someone promised a $10 discount because the host canceled. Then another rep said I already got it, which I hadn't. The third person said I wasn't even supposed to get it due to some credit that the first person said was canceled. Finally, the fourth rep talked down to me, saying they'd extend my credit just because I was polite. Seriously? They can't even refund a promised $10? That's ridiculous. Looks like I'll be heading back to Booking.com from now on.

I had the craziest experience

I had the craziest experience with customer service recently. I left a negative review for a host because they totally misrepresented their property. In retaliation, the host accused us of stealing cushions and leaving the place a mess, which we absolutely did not do. To make matters worse, Airbnb refused to remove the false review. They didn't even bother investigating the situation, just kept saying the host followed their review policies, so everything is fine. I can't believe a company can just ignore such blatant issues. It's like they don't even care about their customers. So frustrating!

I've been hosting on Airbnb

I've been hosting on Airbnb for years, always as a Superhost, but things have taken a turn for the worse since they went public. The customer service is just awful now. It's like pulling teeth to get any help. I used to have a dedicated line for support, but even that doesn't seem to matter anymore. Today was the final straw. The rep wouldn't let me talk to a manager, and I've had enough. Hosting on Airbnb just isn't worth the hassle anymore. The money I make can't justify the stress and frustration. Time to find another platform where I won't have to fight for decent support every single time.

We booked a place on

We booked a place on Airbnb, hoping for a smooth stay, but it was a disaster. The listing promised WiFi and a TV, which were crucial since we had our 3-year-old with us. Upon arrival, neither was there. Contacted Airbnb, they said they’d reach out to the owner and get back to us. Waited all day, nothing. Called again, and they had no record of our first call or complaint. They told us to take photos and upload them to the app, then wait for a response. This kind of service is unacceptable. I’m done with Airbnb and will warn others to avoid it. Better stick with reliable sites like booking.com.

I booked an apartment through

I booked an apartment through Airbnb and had a really rough experience. The host accused us of damaging a chair, which we didn't do. When we tried to dispute it, they just took £100 from my account without even looking into it properly. It felt so unfair and honestly, a bit like being bullied. I thought I'd have some rights as a guest, but it seems like Airbnb just sides with the hosts no matter what. They didn't even try to investigate! I feel really helpless and disappointed. £100 just gone like that, without any chance to explain or defend myself. Not sure I'll use Airbnb again after this.