Airbnb Kundenbewertungen - 318

When we decided to try

When we decided to try out a "glamping" experience at a tiny home in Banner Elk, we were excited. But oh boy, reality hit hard. The place was nothing like the photos we saw online. As soon as we stepped in, a strong musty odor filled the air, and the bed was not as advertised; it was an old futon, not the comfy double bed promised. The sheets felt like they were from the 70s, and smelled just as old. The listing said there was a full bathroom, but there was no toilet, just a porta-potty. It felt more like rough camping than glamorous camping. We were so disappointed we couldn't stay and ended up driving 5 hours back home. Total letdown.

Frustrating and disappointing

I used to swear by Airbnb for all my family trips, but lately, it’s been a nightmare. Twice now, hosts canceled on me just hours before our arrival. The final straw was our last booking where the bedroom reeked of something awful. I reached out to Airbnb, and they suggested leaving and promised to help find a new place. We packed up our family of six, only to get a list of places that were twice as expensive. No real help with costs either. After spending forever on calls, they offered a measly 20% off, which didn’t make a dent. We couldn’t afford the new prices, so our trip got cut short. It's been really frustrating and disappointing.

I'm a regular on Airbnb,

I'm a regular on Airbnb, hosting for quite a while, and this time I got a real issue. You see, my payout didn’t match what my dashboard showed. Airbnb said it was some bank deduction, but my bank assured me otherwise—no deductions on their end. I kept asking Airbnb for some proof, like a transaction ID or remittance slip, but all I got were generic responses. They even closed the case without sorting it out. It's frustrating and feels like they’re not being transparent at all. As someone who's been loyal to Airbnb for years, I’m really let down by how they’ve handled this. If they don’t sort it soon, I might just have to look elsewhere.

You wouldn't believe the experience

You wouldn't believe the experience I had with this company. It's like they have a whole book of excuses ready to go. I tried to get some straight answers, but every time I talked to someone new, the story changed. Stephan was the worst, just sending the same copy-paste response without even glancing at what I wrote. Felt like talking to a robot with a glitch! It's almost like they enjoy confusing people just to get ahead. I've never dealt with such frustrating customer service in my life. Definitely thinking about taking this up with trading standards because something's not right here. Honestly, it's just a mess from start to finish.

When I arrived at my

When I arrived at my Airbnb in Paris, the apartment wasn't ready for the 2pm check-in. I waited until 8:30pm with no word from the host. Frustrated, I booked a hotel for the night. Later, Marguerite, the host, contacted me and demanded a 5-star review in exchange for a refund. She said she'd only pay after I couldn't change the review. I reported this to Airbnb, providing photos and updates. They sided with the host, saying she was more valuable to them. So, I ended up paying for both the hotel and the apartment that night. Airbnb still lists her property. Totally done with them and beware of Marguerite—she’s seriously off her rocker.

I rented an apartment in Sydney

I rented an apartment in Sydney, and it was a nightmare. The place was infested with mold dripping from the ceiling and cockroaches everywhere – in the hallways, bedrooms, you name it. We had to leave and book a hotel instead. Now, we're out $1700 for a week-long stay, and Airbnb refuses to refund us a single cent. The customer service is a mess – you're bounced around talking to reps in India and the Philippines, and it's impossible to get anything resolved. We’re in America and couldn't understand them at all. It's so unprofessional and apparently, they're not even regulated. This was our first and definitely last time using Airbnb.

Let me tell you about

Let me tell you about my awful experience with this company. Trust me, you want to stay away from them. They're only interested in your money and couldn't care less about their customers. The customer service is a joke—they don't care about you whether you're a host or a guest. Even after working hard to become a superhost, they treated me terribly. They only listen to whoever they want, ignoring clear evidence when the other party is lying. The cancellation fees are outrageous, eating up all your profits. They bully you into settling for less, making you feel trapped. Avoid this company at all costs, it’s not worth the headache.

My headaches

You know, I recently tried booking an Airbnb and ran into some major headaches. First, I reached out to their customer support, expecting some help, but it felt like they were more interested in protecting the host than actually resolving my issue. The support team seemed to rush through everything, like they just wanted to close my case and move on. It was frustrating because I felt like I had no real say in the matter. As a renter, it seemed like my concerns were just brushed aside. If you're thinking about using Airbnb, just be cautious. It's not always the smooth process you hope for, and getting a fair resolution can be tricky.

Total scam

I recently had to reach out to Airbnb’s customer support, and honestly, it was a total letdown. I've always thought of Airbnb as a great option for travel, but this experience has really changed my mind. It felt like they didn't care at all about helping me, just more interested in making money. The support team seemed more focused on policies and procedures than actually resolving my issue. It's disappointing because Airbnb used to be my go-to, but now I'm reconsidering. It feels like they’ve lost touch with the customers who made them so popular in the first place. I’m not sure if I’ll be using Airbnb again after this experience.

I had a frustrating experience

I had a frustrating experience with customer service. The agents I talked to didn't have a clue about the host listing setup. They just couldn’t grasp how the site works. Neither of them could change the night availability or explain the new customer discount, which really cuts into your earnings. Felt like they were paid to keep me on the phone forever, constantly repeating "I understand your frustration." Honestly, I don't think they even knew what that meant. Plus, their English wasn’t great, which made communication even harder. It was a huge waste of time and left me feeling really annoyed. Definitely expected better support.

It just doesn’t feel worth the hassle anymore

So here's what happened. I got this email from Airbnb offering a 10% discount if I booked before July 28, 2025. Sweet deal, right? I've used Airbnb loads of times without any drama, so I thought, why not? I went ahead and booked a place for December. But guess what? No discount applied. I reached out to customer service, and that's where things went downhill. It's like they didn't even read my messages! They kept repeating that the discount was valid only if booked before the 28th. I mean, I did that! It was a total mess. Now, I'm seriously reconsidering if I should keep using Airbnb. It just doesn’t feel worth the hassle anymore.

Ugh, what a nightmare. I

Ugh, what a nightmare. I had this place booked in Manchester for five nights, right? So I get there around 6pm, all ready to relax, but the lockbox just won't open. I call the host, no answer. Call Airbnb and, seriously, it was like talking to a brick wall. Spent over four hours making about eight calls to them, getting nowhere. They wouldn't even help me find another place or pay for it. I wasted my entire evening arguing with them. It was so frustrating, felt like dealing with a robot that just keeps saying "No." Worst experience ever. Never booking with Airbnb again. At least with Booking.com, they sort things out immediately.

Avoid at all costs!

When we first saw the photos, the place looked perfect, but the reality was far from it. The host lives in the basement with his bedridden mother, who he leaves alone all day. We often heard banging from downstairs, like someone was trapped. The host controls the heat and air with his phone and even spies on you. If he gets upset, he holds your mail and has strange breakdowns, making it very uncomfortable. He had some shady rental agreement outside of Airbnb and when another guest booked, he wanted us to leave early. He even cut the electricity during a winter storm to force us out. This place was a nightmare. Avoid at all costs!

Frustrating and disappointing service

I tried using Arnb for a vacation rental, and it turned into a real mess. They accused me of disputing a bank transaction, claiming I took money from them—$2300 to be exact. They got it all wrong, but despite proving my innocence, they banned my account anyway. It was like they didn't even care to check the facts. And then, the house I stayed in had hidden cameras! Can you imagine? That's just creepy and unacceptable. When I reported it, the staff seemed more interested in their profits than addressing my concerns. The whole experience felt like a scam, and it left me feeling really frustrated and disappointed with their service.

I booked a place on

I booked a place on Airbnb, but they canceled my reservation last minute with an automated message saying I didn't finish verifying my ID, which wasn't true. When I reached out to Airbnb, they blamed it on a computer error. After pushing the issue, they admitted there were safety problems with the host. They suggested three other properties, but they were in bad locations and way more expensive. I tried to get a better solution, but they only offered a measly $20 discount on a $584/night place. I ended up canceling my trip and missing my volunteer role. It was a really frustrating experience. Be careful when booking with Airbnb!

I booked a place in

I booked a place in Bali thinking it'd be perfect, but it was a nightmare. The host totally exaggerated everything. They claimed it was a short walk to the beach and mall, but it was much farther. The amenities they promised? Not even close. I felt tricked. We tried contacting Airbnb for help, but all we got were those automated responses. It was so frustrating! I've used Airbnb many times before without any issues, but this experience was the last straw. I can't believe how little they care about customers. From now on, I'm staying away from Airbnb. It's just not worth the hassle when things go wrong and there's no one to help.

I've been using this company

I've been using this company for a while now, and honestly, things just aren't what they used to be. It's like they've lost their touch. I remember when they were super helpful, but now? It's like trying to get blood from a stone. Support is practically nonexistent, and when you do reach out, it's like talking to a brick wall. The customer service is frustrating. They used to be on top of things, but now it feels like they don't even care. If Brian Chesky doesn't step up and fix this mess, I'm worried the whole thing's gonna fall apart. It's disappointing because they had so much potential. I hope they turn things around soon.

Frustrating and exhausting

Let me tell you about my recent experience. It was like pulling teeth trying to get any help from the customer support team. They made grand promises but seemed to vanish into thin air whenever I needed assistance. Adeeba, who is supposed to be a senior case manager, was particularly disappointing. She acted like my concerns were just too much trouble for her. I spent an entire week just trying to get a simple refund. It was frustrating and exhausting, and honestly, I felt like they were just trying to dodge me. After this ordeal, I've decided I’m not going back to them. If I could give them negative stars, I definitely would!

I've been a superhost on

I've been a superhost on Airbnb for a long time, racking up around 60 five-star reviews and even got some cool badges. I once had a guest who stayed for 1.5 months. After they left, I found some damages and asked for a refund. Airbnb covered it since the guest refused. But then, a week later, that same guest wrote a terrible review full of lies. She was a newbie to Airbnb, whereas I've been a dedicated host and guest for years. Airbnb banned me as both a host and guest without even talking to me first. Even my appeal was ignored, just automated emails saying their decision was final. It’s shocking how they treat loyal hosts.

You won't believe what happened

You won't believe what happened with my Airbnb booking! I had everything planned for my trip, but a week before takeoff, they just cancelled it out of nowhere. I was left scrambling to find a new place, and let me tell you, the new spot costs AED 6,000 more. Can you imagine the stress? Airbnb threw me a 10% discount, but it barely makes a dent in the extra cost. I feel like they should either cover the whole extra amount or give me some serious compensation for the hassle. I trusted Airbnb for this trip, and now I'm just hoping they step up and sort this out. Fingers crossed they take this seriously and get back to me soon!

OMG - so awfull!

I booked an Airbnb for a hospital rotation, you know, expecting it to be the perfect spot to chill after long shifts. But then, out of the blue, the hospital cancels the rotation! Not my fault, right? I thought Airbnb would understand and maybe give a refund or a credit. I even sent all the paperwork to explain the mess. But nope, Airbnb and the host were like, “Sorry, no can do.” Really frustrating, especially when it's something so out of my hands. Felt like they just shrugged at my situation. Makes you wonder if they really care about their customers. Would've been nice if they showed a bit more empathy and flexibility.

Man, what a mess

Man, what a mess. I booked this Airbnb for a getaway, but my flight got canceled because of some regional chaos. I reached out to Airbnb, sent them all the papers they needed, hoping they'd understand the situation. But nope, nothing. The host wasn't any better, just flat-out refused to help. Airbnb's support? Just a bunch of automated responses, like talking to a wall. Zero flexibility or empathy, and it felt like nobody actually cared about what was happening. As someone who usually sticks with Airbnb, this was just awful. It's like they forgot what customer service is all about. Definitely not what I expected from them.

I’ve been hosting on Airbnb

I’ve been hosting on Airbnb for a while, and it’s clear they favor guests over hosts. Here’s what happened to me: a guest left my front door unlocked from 1:30 am to 3:00 pm. That’s over 13 hours! Naturally, I was worried about safety, so I left a review on the guest's profile and called Airbnb about it. Can you believe they said my review needed to be “under review”? I mean, shouldn’t a safety issue be a top priority? It’s frustrating how little regard they have for us hosts. Feels like they’re more interested in keeping guests happy than addressing host concerns. It’s disappointing and makes me question their priorities.

I booked an Airbnb for

I booked an Airbnb for a weekend getaway, and it was a disaster. The house had no heating, which wasn’t clearly mentioned in the main description. It was only under “Amenities,” hidden away. Temps were gonna drop to freezing, and staying there wasn’t an option. I mean, hypothermia is no joke. Tried to cancel and get my money back, but the host refused a full refund. Airbnb didn’t help either. It feels like they don’t care about basic stuff like heat for their customers. If you’re booking, double-check everything: heat, water, toilets, pests, all of it. Don’t assume it’s all covered; it might be buried in some obscure tab.

Don't worth it

I used to love being a part of this community, but things have really changed. It's like they’ve lost the personal touch and just care about profits now. As a host, I feel totally unprotected. Their so-called insurance is a joke, and dealing with customer service is a nightmare—they don’t seem to understand or even speak English properly. It feels like they’ve outsourced everything to a place where they just don’t get it. It's frustrating to see what was once a supportive platform turn into a company that doesn't seem to care about its hosts anymore. It's really disappointing and makes me reconsider if it's worth staying.

Just had a terrible experience

Just had a terrible experience with Airbnb and wanted to share. Booked a non-refundable stay, which was fine because I was sure about my trip. Right after paying, the host messaged saying the dates didn't work for him and asked me to cancel. I told him I couldn't cancel without losing my money and that he should cancel on his end. He refused, clearly trying to scam me by making me cancel so he could keep the money and rebook the dates. Airbnb has been zero help. They’ve ignored my messages and when they finally called, they just said they couldn’t do anything and couldn’t transfer me to anyone who could. Total nightmare.

Our stay began on a

Our stay began on a high note but took a nosedive fast. Out of nowhere, the host accused us of damaging the toilet pump, even though we only used the provided toilet paper and trashed other items like makeup wipes. The toilet worked fine while we were there, and the photo they sent after showed old damage. Now they're asking for $480 for repairs we didn't cause. It felt like we were being unfairly blamed, maybe even racially profiled. We’re always careful to respect properties, so this was a huge letdown. Wouldn't suggest this place to anyone wanting fair treatment. This happened at 647 New London Rd, Newark, DE.

Whole plan got cancelled

I decided to take a little break for the May bank holiday, and booked a Friday off for a mini vacation. But guess what? The whole plan got cancelled, just like that! Now, I'm stuck scrambling to find something else and, of course, facing those crazy last-minute prices everyone dreads during a bank holiday. Tried to get some help from the support team, but honestly, they were no help at all. They seriously thought a tent pitch could replace an actual property. Really? It's frustrating when plans fall through and the backup is so disappointing. I expected better service and options, especially during peak times like these.

Had a really bad experience

Had a really bad experience with Airbnb recently. Booked two places that seemed available, then got a message saying they were actually not. This feels like a scam. Hosts like Rachael from St David's Pembrokeshire and Michelle from Cardigan are listing properties that aren’t even available. Airbnb isn't doing much about it either. They took my money and then the hosts asked me to cancel the booking myself. That way, I wouldn’t get a refund, and the hosts keep the money. This seems so shady and dishonest. Airbnb needs to step up and fix this. Wouldn't recommend booking with these hosts or even using Airbnb at this point.

Beware

I had everything set for a sweet getaway in Sharm El Sheikh, but everything just fell apart. I missed my confirmed apartment booking because there was absolutely no help from the team when I needed it. Tried to fix things through the platform, but it was like shouting into the void. My reservation? Gone. My time? Wasted. It's frustrating because you trust a brand like Airbnb to have your back, but today, it felt like I was on my own. Nobody stepped up to help me access the place or find another option. This whole mess didn’t just ruin my day; it made me seriously question if Airbnb is dependable when things go sideways.