I have a small dog
I have a small dog under twenty pounds who takes one YuMove Hip and Joint Health tablet each day, and we’ve had a very good experience with YuMove for quite some time. I believe it has made a real difference for our dog. Because of her size, my standing order is set up for one bottle of 60 tablets every two months. After the Vetnique acquisition, a bottle was mailed to me outside the normal schedule. Over the past several days, I got a notice that another order was coming up, and I replied that I wanted to skip it. When another processing notice arrived, I responded again that I wanted to skip. On Friday, 9/11, I logged into the site and confirmed once more that I wanted the order every 60 days. After that, I got an email that more or less said I shouldn’t be skipping. Then on Saturday, 9/12, I was notified that the product had shipped. Sunday, 9/13, I received a thank-you email for my order. Monday brought another message saying my product was on its way, along with a separate one asking whether my product was stacking up. Yesterday I received yet another request for my thoughts. What I think is that something is off in your ordering and fulfillment process. By the time the order you processed arrives, I’ll have two unopened bottles of tablets and a 120-day supply on hand.
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