Lensmart Kundenbewertungen - 57

Szuper oldal

Nagy választék a szemüvegkeretek tekintetében. Könnyű rendelés, egyértelmű kérdések, melyre a szemüveg recept alapján gyors választ lehet adni. Gyors gyártás és szállítás nagyon jó minőségben.

Awesome and really stylish glasses!

Awesome and really stylish glasses! The prescription was spot on and there's so many choices to pick from. The quality of the glasses is fantastic, whether they're for vision or sunglasses.

I’m really pleased with the quality of my glasses.

I’m really pleased with the quality of my glasses. They look great and are very stylish. I’m already looking forward to getting more styles, as they fit me well and I enjoy wearing them.

Megvettem a szemüvegemet jó áron, mert máshol

Megvettem a szemüvegemet jó áron, mert máshol nem engedhettem meg magamnak. A leírás pontos volt, és a Lensmart tényleg odafigyelt a receptre, és szépen egyeztettek velem vásárlóként.

Ügyfélszolgálat

Gyönyörű szép szemüvegek , baráti áron! Kedves , segítőkész ügyfélszolgálat bármikor segítenek ha elakadtál a rendeléseddel! Ügyfél központú csapat! Mindenkinek ajánlani tudom!

I made a mistake with my prescription

I made a mistake with my prescription, but Lensmart quickly got back to me on Messenger and helped fix it right away. The problem was completely solved in less than 36 hours.

The Tone glasses bring just the right mix of style

The Tone glasses bring just the right mix of style, comfort, and ease all day long. Also, the prescription blue light lenses provide the ideal amount of clarity for seeing.

Their replies and customer service have been really good.

Their replies and customer service have been really good. I’ve bought glasses from several online shops, and the quality from this company is the best I’ve seen yet!

Kiváló minőség.

Nagyon jó tapasztalatom van. A szemüveg csiszolása minősége kiváló! Gyors reakció a kérdésekre. Ajánlom mindenkinek aki jó áron minőségiterméket szeretne!

Szuper

Nagyon sokféle szemüvegkeret, a szűrés funkcióval kiválasztható a legmegfelelőbb. Gyors, pontos, mindenre figyelő gyártás. Csak ajánlani tudom.

The entire project went smoothly.

The entire project went smoothly. Both the communication and the products were excellent. I am very pleased and suggest the glasses to all! :)

The glasses fit just right, the quality of the prescribed

The glasses fit just right, the quality of the prescribed glasses is really good. Delivery was quick. I am pleased with what I got.

Korrekt

Nagyon megbízható gyors ügyfélszolgálat. Hamar megoldották a problémát mindenkinek ajánlom aki olcsó és jó szemüvegre vágyik!

Rendelés

Az ügyfél szolgàlat segítőkész,mindenre keresnek meg oldàst ! Minőség mint az optikàban 😊. Szàllítàsi iső rendben .

Igazi csapat munka

Nagyon kedves és segítőkész csapat dolgozik a háttérben hogy mindenki a számára legmegfelelőbb szemüveget kapja 😊

Tokeletes a szemuveg

A szállításra a dpd hibájából adódóan nekem kellett kimenni a dpd csomagpontra. De a szemuvegem tökéletesek. 😇

Szuper oldal

Nagyon segítőkészek, gyorsan válaszolnak. Ajánlom az oldalt. A termékek is nagyok jók, szépek és tartósak.

Great prices, great staf

Lensmart offers great prices and excellent customer service. Very helpful and reliable. Highly recommended!

They were really supportive when I wanted to adjust my order.

They were really supportive when I wanted to adjust my order. Shipping was quick and the glasses are great!

I can only recommend them.

Lensmart is a very helpful company . They helped me in everything they could . I can only recommend them.

I had to change my prescription

I had to change my prescription from the one I had originally given, and I was assisted within minutes.

Won't back their product, terrible customer service!

Horrible customer service, terrible, cheap product!! I ordered sunglasses from them, they took 1 1/2 month to arrive. Fine, from the States, but after 1 month one lens popped out. I kept trying to re-insert the lens but after two months I started to get frustrated. The emailed me to tell me that the warranty only lasts 1 month. I wrote them back stating that from the photos I am sending you can clearly see that the lens has been cut incorrectly and asked them to kindly back their product. I created a video to show them that the lens was cut and inserted incorrectly and slide right through the frame. They re-contacted me numerous times with numerous emails back and forth asking me to resend photos and re-video and put text behind the lenses to make sure that the prescription was correct, etc. It was a huge fight to get them to finally agree the lens did not fit the frame. Once they finally agreed to re-issue my lenses I got yet another email saying that they still need to reconfirm and that they're sorry to bother me however, they need me to send yet, another video. I am confident that at this point that they are just trying to stall me and have no intention of sending new glasses. I would stay away from this company!!!

Terrible Customer Service and Scam Tactics

I placed an order and requested a refund within the 24-hour period by sending an email. Despite my prompt request, customer service did not respond for 4 days. When they finally replied, they offered to make adjustments, but I clearly stated that I wanted to cancel the order and get a refund immediately. After another 2 days, they asked if I was sure about the cancellation. I reiterated my request for a refund, but they continued to delay. Two more days passed (8 days in total), and they informed me that my order had already started manufacturing, and I would incur a 10% cancellation fee. It is evident that their tactic is to delay customer service responses so that the order proceeds, then penalize the customer for not being able to cancel before manufacturing starts. It has been 13 days since I placed the order, and it still hasn't shipped despite this back-and-forth communication. Customer service is TERRIBLE. The 5-star reviews are clearly incentivized and false. There is no phone number to call, and they are not registered with the BBB. My mistake was not checking their BBB registration beforehand because it is clear they are scammers without BBB backing.

-100/10 Ügyfélszolgálat

A terméket egy hónappal ezelőtt rendeltem, de történt egy kis fennakadás (az én hibámból), ezért elkezdtem e-mailezni az ügyfélszolgálattal... Hát, mit ne mondjak: borzalmas! Az e-mailekre 3-4 munkanap múlva válaszolnak, ami szerintem elfogadhatatlan. (Egy egyszerű rendelési szám megerősítő e-mailre is csak három nap múlva érkezett válasz.) Az üzeneteket állítom, hogy el sem olvassák. (Szituáció: kérték az eredeti receptet, amit az optikus állít ki – ezzel nem is volt baj, el is küldtem. A "PD"-t azonban nem tartalmazta az eredeti recept, ezt le is írtam nekik, sőt megadtam a hiányzó adatot is. Erre három nappal az e-mailem után közlik, hogy a recept nem tartalmazza a "PD"-t.) Az ÜGYFÉLSZOLGÁLATUK borzalmas. Én több ismerősöm ajánlására mertem innen rendelni. A termék minőségéről nem tudok egyelőre nyilatkozni, mert azóta sem érkezett meg. Nevetségesnek tartom, hogy egy ilyen egyszerű problémát egy hónap alatt sem sikerült elrendezni... Ha bármi probléma akad rendelés során, inkább várd meg, míg megérkezik, és küldd vissza – de semmiképp ne kezdj e-mailezni, mert egy örökkévalóság!

Scammers

I bought 3 pairs of glasses, 2 of them were readers with same script. One pair is totally wrong script. Their lenses are very cheap and flimsy. Customer service is FB messenger only and drags out for days. They will not honor the 15 day return policy, 365 warranty, etc. Clearly listed on the page where I ordered; they sited it does not pertain to sales. Which means they do not offer, or stand behind ANY ORDERS. They offered me a 25% off coupon which is less savings them their site or email offers. What a SCAM. They got my script wrong, or gave me wrong glasses. Either way, they will not make it right.

I'm disappointed with Lens Smart.

I'm disappointed with Lens Smart. My order got messed up with different prescriptions, even though we only requested a change in one. The customer service team denies receiving any messages about this issue and is suggesting I pay again to get it fixed. I'm not happy with the lack of understanding, and I won't be ordering from them again.

Scam!

I ordered a non prescription pair of glasses back in May and as of late July I still don’t have my order. I have been unable to get ahold of the company and my emails have been returned! I spend a little under $50 for a pair of glasses that I’ll never receive. Absolutely do not give these people your money!