While the customer service is commendable
While the customer service is commendable, the lack of responsiveness from psychics to emails or pings is a notable drawback. The existence of features like email communication should be meaningful and utilized by advisors. Additionally, the absence of a cap on pricing per minute allows some advisors to charge exorbitant fees, reaching $50 per minute without adequate correspondence. Implementing regulations or setting limits on pricing could enhance the overall fairness and customer satisfaction on the Keen platform.
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