Cinch Home Services

Read the fine print

Exclusions got me once on a pre existing note, my fault for skimming. Still kept the plan because the workmanship guarantee window is long.

Claims flow was clear

Dashboard showed my deductible and earliest visit date. Tapping File Claim took seconds. Got text updates on the contractor assignment without needing to call.

Fixed the dryer fast

Technician arrived on time, replaced a belt, and ran the heat cycle before leaving. I paid the service fee as expected. Warranty notes appeared in the portal afterward, which made future claims feel easier.

Coverage helped, patience needed

Stove repair was covered and the contractor was competent. It took a few messages to get approval moving, but the workmanship guarantee eased my nerves. Read the caps.

Portal clear, tech was kind

Enrolled online, filed a claim, and tracked visits in the portal. The pro explained options and fixed it on the first trip. Smooth visit.

I recently joined Cinch.

I recently joined Cinch. The phone representative appeared to know a lot about the questions I had. I am mostly finding out about the advantages by going through my paperwork. So far, I haven't needed to use the plan benefits.

I've only just started here this week

I've only just started here this week, so I can't really say how cinch is doing yet. We'll just have to wait and see.

My involvement with Cinch was fine.

My involvement with Cinch was fine. Shannon Lee was helpful. I considered 10 home warranty firms. Cinch cost a bit more, but I chose them for good customer aid. I trust my choice.

My experience with cinch was good.

My experience with cinch was good. It was my first time with them and everything went smoothly. The staff was friendly and explained everything clearly. They answered all my questions. I am happy with my decision.

Everybody I chatted with was very helpful.

Everybody I chatted with was very helpful. They were able to explain the features. Previously I had HMS for many years. Thanks.

I recently became a part of Cinch Home Services

I recently became a part of Cinch Home Services, so I can't say much just yet. But, I found their customer service to be really good. They gave me the info I was after.

I used to have an AHS home warranty.

I used to have an AHS home warranty. While shopping at SAM's Club, a CINCH salesperson approached me. I switched to CINCH because I was told they only charge a deductible for certain categories of items and use their own technicians. However, that's not true. When I filed a claim for my refrigerator and washer, I had to pay a $120.00 deductible for each. Also, the service is done by an outside vendor for CINCH/SAM's. I feel I was misled by the sales rep just to make a sale. AHS's warranty was better in my opinion. Be careful if a CINCH rep approaches you at SAM's Club; you might be misled too.

Absolutely dreadful. Steer clear

Absolutely dreadful. Steer clear. Their service personnel wreak havoc instead of fixing issues; my floors are now a disaster, and they mishandled the refrigerator compressor. The company goes to great lengths to dodge service responsibilities. Connecting with helpful agents is an arduous task, and you'll likely end up conversing with someone struggling with English proficiency, mechanically guiding through authentication steps without the authority to offer real assistance.

The job they assigned

The job they assigned to do the service never show up. Tired calling the service people and they don't respond at all. Try to find who can guarantee working for your company.

Failed to mention that my

Failed to mention that my zip code doesn’t really have service providers. It would have been difficult to use your insurance to my benefit. I would have had to do all the legwork to find repair people. Managed to cancel policy the same day.