Brainety

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Good

The content is well-structured, and the interactive quizzes make learning both engaging and effective. It’s clear that a lot of thought has gone into tailoring the tools to different age groups, which is a big plus. That said, I feel the interface could be a bit more intuitive—some features take time to locate, especially for first-time users. Adding more diverse content categories could also broaden its appeal.

The test was interestng on a tactile level

The test was interestng on a tactile level, and I liked the thinking needed to finish it. I feel I could have done better, not fully engaged at the start, and should have taken it more serious.

At first, it was a little hard to understand

At first, it was a little hard to understand if the test pictures were supposed to go right to left or up and down. It took some time to figure it out.

It's really cool to have the opportunity

It's really cool to have the opportunity to challenge your mind and check if your brain is still functioning well.

Dealing with this company was

Dealing with this company was a bit of a rollercoaster. First, my experience was pretty disappointing, and to top it off, my initial review got taken down. Frustrating, right? Anyway, after a lot of back and forth, they did come through with a full refund. It took longer than I hoped, but they did keep their promise in the end. That counts for something, I guess. So, while the whole ordeal wasn’t great, at least they made it right eventually. This happened in Nov 2023, and I'd give them 3 stars for finally sorting it out.

The exam should be done when you feel alert

The exam should be done when you feel alert, not when you are sleepy and wanting to nap. Also, remember to wear your glasses; it might have helped me a lot.

I found a quiz on

I found a quiz on Brainety for £2 at the start of the year and decided to try it out. Little did I know, I was signed up for a recurring subscription that ended up costing me 120€. When I realized, I contacted their customer service to cancel and get a refund. The agent tried to negotiate, wanting to keep as much of my money as possible. I insisted on a full refund, and they only agreed to half. Months passed, and I saw no refund. When I followed up, they said it was too late to reimburse me. After leaving a bad review on Trustpilot, Joan from Customer Care reached out, promising to fix things. I gave her all my info and then... nothing. No response, no refund. Now I'm 120€ down for an app I didn't want or use. So frustrating!

I'll be taking this up with the ombudsman

I initially signed up for Brainety thinking I was just paying for a single test. Soon after, I found myself stuck in a subscription I didn't agree to. I reached out to them within a few months, and they assured me I'd get some of my money back. Spoiler alert, I didn't. After months of back-and-forth emails, they kept saying they were handling it but never actually did. Eventually, they just stopped replying altogether. It's clear they prioritize taking your money over resolving issues. The app itself might have interesting content, but the way they handle customers is frustrating and dishonest. I'm not alone in this, and it's quite embarrassing for them. I'll be taking this up with the ombudsman.

I thought I'd give this

I thought I'd give this app a try, seemed straightforward with a 'one-time' fee. But turns out, they kept charging me monthly without my permission. I noticed the sneaky deductions after a few months and immediately reached out to them. Their customer service was a dead end, totally unhelpful. Tried getting PayPal involved to stop it, but they just shrugged it off. Now, I'm stuck dealing with my bank to put an end to it. It's frustrating and feels like a total scam. I’d suggest being super cautious if you’re considering using this service. A simple trial has turned into a huge hassle, and I'm still trying to get my money back.

I had a terrible experience

I had a terrible experience with this company. They signed me up and a year later, I noticed a $50 charge for something I never used. When I reached out to PayPal for help, they sided with the company and refused to adjust my claim. Tried calling their customer service and got put on hold forever, no one ever picked up. I feel scammed and frustrated. Avoid their products at all costs.

I was really disappointed with

I was really disappointed with my recent experience. They charged me $89.94 twice, and I never received any service or gave them permission to take the payment. This was really frustrating, and I had to contact my bank to report the unauthorized charges. I expected better from them and now I'm left feeling very let down. Definitely won't be trusting them again.