Initially, I think it's crucial for
Initially, I think it's crucial for a company to be transparent about the origin of their products. My recent experience with this company left me with a mixed bag of sentiments. I ordered blinds assuming they would be sourced locally, but to my surprise, they came from various places—China, Viet Nam, and even Texas. Unfortunately, one blind never made it to me.
The blinds themselves are of commendable quality, and I'm pleased with the product. However, the frustration arises from the lack of information about the international sourcing, leading to prolonged delivery times. Waiting for items from different countries was not part of my initial expectations, and it took longer than I anticipated.
To add to the inconvenience, I am still without one of the blinds I ordered over a month ago. Attempting to seek assistance from customer service has proven futile, adding to my overall dissatisfaction. While the product quality is commendable, the lack of transparency and issues with fulfillment have left me with a less-than-ideal customer experience.
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