Travel Centre US

Having encountered negative feedback about the recently launched resort we had reservations for, my spouse and I opted to switch resorts. Despite several attempts to seek alternative options from our agent Roger, we eventually canceled and rebooked independently. While we had prepaid our flights months prior through Travel Centre, complications arose when asked to settle the balance. Roger's departure left us in a communication limbo, with unresolved issues persisting for over 3 weeks. The current team's sketchy communication and lack of follow-through, coupled with questionable practices like charging discrepancies based on fluctuating flight prices, paint a concerning picture of this company's reliability.

Devin Carter provided excellent service in planning our trip to Vietnam, Cambodia, and South Korea. His professionalism and patience were notable as he guided us through the itinerary. Devin demonstrated a strong understanding of the travel options and communicated them effectively. He was always available and responded promptly to our queries. We are pleased with Devin's assistance and will certainly seek his help for future trips. We highly suggest him to others. Thanks, Devin, for ensuring a smooth booking process. We're eager for our upcoming adventure!

Booking with this company for a birthday trip to the Maldives turned into a frustrating ordeal. The lack of informative responses, a sudden change in travel plans, and confusion upon arrival created a sense of being left to navigate the journey alone. The representative failed to provide crucial details, resulting in unexpected costs and a prolonged waiting time at the Male airport. This experience reinforced the hesitancy to rely on travel agents, and I would strongly discourage others from choosing this particular service. Proceed with caution.

Travel Centre US offers an extensive array of options that can be a bit overwhelming. Fortunately, Travel Advisor Eric Miles provided invaluable assistance, guiding me through choices and making daily adjustments to suit my preferences. Despite their commendable service, it's disappointing that they don't provide travel insurance, leaving a potential gap in comprehensive vacation planning. I would have rated them higher if this essential aspect was included, as life's uncertainties warrant such considerations.

Fransis is an great agent...very proffesional and helpful. He organized a group of 16 people for a trip to Thailand, Malaysia, Singapore and Bali in only 3 days!!...it was amazing working with him. Very trustworthy person. His patience is the best value, he spent lot of time dealing all by phone. I really like this agent!! Congrats Travel Center, we are so excited to see what is included in this trip!!!

Upon discovering our original travel agent's unresponsiveness, I was initially uneasy. However, our new agent, William Gray, swiftly addressed the situation. Taking charge efficiently, he not only finalized our Dubai and Bali trip but also initiated plans for a 2025 girls' trip to Italy. The transition was seamless, and William's proactive approach instilled confidence in our travel arrangements.

My Angent William has always showed me great customer service and for that I am thankful for Travel Centre USA and its well trained agents. I look forward to having a wonderful vacation each year because of how stress free it is on me. I just book and my agent handles the rest in ensuring I get the vacation I need without hesitaton. I'm already looking forward to next year's trip!

I recently collaborated with Bianca Fox to arrange a trip to Iceland, and it was great! She addressed all our queries and made the whole booking process smooth. We definitely suggest Bianca for anyone organizing a getaway! I haven't traveled yet, but Bianca has been really helpful and patient with my many questions. I'll revise my review once I've been to Iceland.

The company's performance started decently, but as travel dates approached, the constant changes and difficulty in obtaining information became a significant concern. Communication was akin to pulling teeth, and the lack of willingness to address issues was noticeable. It's advisable to seek assistance elsewhere for a smoother experience.

This company got everything we needed for a full trip to Iceland. It covered: flight tickets, airport/hotel rides, hotel with breakfast, tours and a great sales rep, Mr. William Gray. He was organized and explained all we needed for a successful trip. We enjoyed our trip. Thnx a lot!

The room size left much to be desired, prompting an upgrade necessity. Additionally, disappointment ensued as one of my excursions faced cancellation, despite the subsequent refund. Yearning for the missed adventure added a touch of dissatisfaction to the overall experience.

Devin was really helpful in getting the travel plans sorted out. It probably wasn't an easy job since everything had to be changed due to our date request. We're grateful for all the time he spent on it. He took me through all the plans and tour details.

My encounter with booking a travel package to Asia through Nixon was great. He patiently addressed all my inquiries and provided additional helpful information. He readily accommodated my requests to alter flights and tours I wasn't comfortable with.

I'm happy we found Travel Center US. My agent Eric Miles was great with our Europe trip. He did everything professionally and fast. He's my new travel guy now, always there when I need him. Thanks for everything. Can't wait for more trips!

I haven't traveled yet, but so far it's been A++ for customer service. William has been very helpful and patient with my many questions. I will update my review after I travel, but I don't expect to change my opinion.

I bombarded her with questions, and she handled them like a champ – super patient. We tag-teamed to create a schedule that suits me, and she made sorting out the payment plan a breeze. Pumped for our upcoming trip!

William's been great! He's super helpful in arranging my trip to Iceland later this year. He's easy to reach and responds fast to any questions we have. He's truly made booking a tour simple and flexible. Thanks!

I received excellent treatment from the company, with a considerable amount of attention and kindness. Mr. Mario, in particular, demonstrated a high level of professionalism in his interactions with me.

Francis did a great job assisting me with every detail of my bookings and itineraries. He was very helpful and made everything easy to understand. I’m really looking forward to this trip!

The crew was really nice and pro. Eric was super, really patient, and set up a wonderful anniversary trip for our 20 years together. Thanks a lot, we're really looking forward to it!

Erick was really helpfull. He was always on top. He kept in touch before, during and after the tour. It was the best tour ever! We enjoyed Japan. I highly suggest Travel Centre.

I’m working with Drake…He goes above and beyond!!! He’s is very accommodating, detailed, thorough, informed, and patient!! It is an absolute pleasure to work with him!!

Willam Gray is super smart and quick. He has ideas and solutions for everything. The planning for our trip was in good hands with Willam.

We enjoyed the places that we visited.Your company is great and easy to communicate with specially where there is a problem..

Devin be a good coordinator and so patient! Communication about our trip to Iceland in October was great throughout.

Bianca Fox was very patients and kind so spoken and went thru the hole thing step by step with such Grase.