ThaiAirways.com

When I missed my flight to Saigon (Ho Chi Minh City) in Bangkok, the Thai Airways team helped me quickly and well. I just sat at the closed gate and waited for about 10 mins. Then the Customer Service agent Mr W. Pakkapol, who spoke very good English, took me to the Vietnam Airlines desk and got me on a new flight that left only 2h later.

Terrible customer service, had to change my flight for an emergency. Spent 2 hours on the phone with no answer from Italy. Sent 3 emails and still waiting for a reply. The refund process is confusing and changing the flight is very hard.

Never flying with Thai Airways again. They scammed me with a ticket that had less luggage on the way home, then tried to charge me $500. I had to throw away so many clothes. Scammers! Be warned.