Florida Vacation Homes

The customer service was terrible when we arrived. The rental wasn't clean—the floors were dirty, cupboard doors had food stuck on them, and the bath towels were stained. The photos were nice, but our unit was nothing like them. They won't set the temp lower than 74, so beware in the summer. It was too hot; we haven't slept in 4 days, and they don't care. Our fan broke, and they couldn't fix it during our stay, so we had no air. Stephanie wouldn't help, saying, "It's in your contract, we don't lower the temp below 74." We're leaving and booking with another company. No compensation or options were given.

The maintenance at the house and pool were bad. For 8 of our 14 days, we couldn't use the pool. The pool was dirty, with weeds and mold on the deck. Tiles were loose and fell off. Dirty cloths were on pool loungers. The washer had old cloths inside. Remotes for TVs and games had no batteries. Game room games were missing wires. Even the foosball table had no ball. Customer service was not helpful, argued on calls, didn't let us talk to managers, and ignored emails. Very bad experience.

Nice spot with balcony views! Easy check-in and many good places to eat nearby! The only issue was not giving a 5-star on the first day; I left a message for a supervisor because someone from cleaning came into our room after we checked in without letting us know. They never called me back during our week there.