PrettyLittleThing.com

I received the wrong loungewear from this company, and when I reached out to rectify the mistake, they insisted I return the incorrect item. Unfortunately, due to impending travel plans, I couldn't comply with their request. This experience left me deeply dissatisfied with their service. I have no intention of ordering from them again and would caution others against doing so. Overall, a disappointing and frustrating encounter with their customer service.

Ordered pants for the first time. Got them with a broken zipper. Talked to customer service and Rassel fixed it quickly. They're sending me a new pair for free and I don't have to send back the broken one. I'm from Latvia, so sending it back would be expensive. Other stuff I got was good quality, so I'll order again. The main thing is how they deal with problems.

I had issues with returning my order. I reached out to Pretty Little Thing's customer service right away, and I got a response within 24 hours. They sent me a link, which made my return quite simple and easy to handle. Thanks to Asha for being really helpful and understanding.

This company was great. Had trouble returning item, site said no return, contacted Prettylittlething, got reply quick, Pocholo helped, sorted return, got refund. Thank you, 5* experience, would buy again.

Absolutely impressed by Nelyn's exceptional customer service, even at 6am. She efficiently sorted out my refund with a friendly approach. Kudos to her for delivering such outstanding service!

PLT is my preferred choice. The customer service is nice, quick to respond even with a lot of people reaching out. Big thanks to Cidrex for assisting me with my order.