Italist.com

I gotta share my latest experience with Italist, and it's been a headache. My wife bought a Max Mara Ludmilla Coat for over $5,000 CAD on September 7, 2024. When it arrived, it was stuffed in a tiny DHL box, so the coat was all wrinkled. And the $175 CAD belt was missing! I reached out to Italist right away, but they were no help at first. They showed a video with the coat and packing slip but nothing about how it was packed. After weeks of back-and-forth, they finally admitted the package might've been tampered with. But instead of just sending the belt, they told me to return the whole coat for a refund. My wife loves the coat, and finding another one is nearly impossible. All I want is the missing belt, but Italist keeps refusing. Their delays and lack of help are frustrating, and I'm losing trust in them. Returning the coat now feels risky, like they might mess up the refund. It's crazy that after spending so much, we can't get a simple belt. If Italist doesn't step up, I'll have to take this to consumer protection. Super disappointed and wanted to warn others about dealing with Italist. Still unresolved, and it feels like I'm talking to a wall.

I bought a Palm Angels hoodie, and it was very small. I requested a refund, and they accepted it. I did not have my waybill, so I emailed them and went ahead and purchased the correct size. Wrong decision. I thought they would communicate with me since I purchased another hoodie. NOPE, they never once have returned an email. Oh, and I have sent many. I received my second package, which was not the item that I had purchased. So once again, I emailed them and sent videos. No response, of course, so now I’m out of almost $1000, and I now have to make a claim with my bank. This is completely unprofessional & SHADY!!!!! I would never purchase anything from this company. Do not take the chance. If you want something similar to what they sell on their website, I would shop at Cettire and Farfetch; these companies are prompt and honest. I own several companies myself, and I would never treat my customers this way. I lost my husband and daughter this past year. I don’t have time for people like this. So I’m just trying to warn you guys about this situation.

Ordered an item for £485.58, inclusive of €144.54 customs duties. Received a refund of £252.71 but had to pay £232.87 to my credit card for the "privilege" of trying on the item. Italist customer service's explanation cited a refund of €302.29, deducting €27.00 for return shipping and €67.63 for duties and courier fees. Previous experiences with European websites offered full refunds, including customs duties upon return. The discrepancy between the stated customs duties in the order email (€144.54) and the refund (€67.63) raises concerns. Additionally, the distinction between shipping costs and courier fees seems dubious. Only the return shipping charge appears justifiable; the rest appears deceptive.

My experience with this company has been a rollercoaster. I ordered a jacket, following their sizing guidelines, only to receive a product that was far too small. When I looked into returning it, I was shocked by their unusual return policy, which involved paying fees, including duties, to return the item to Italy. In the end, I ended up losing over $700. However, after my initial feedback, the company reached out and offered a credit, which is appreciated. It's worth noting that this wasn't something they were obligated to do, given their policies. While the prices and products are enticing, be cautious about returns, as they can result in a significant loss of money.

Ordered a couple of Zegna suits recently, super excited but man, it was a mixed bag. Shipping was lightning fast, no complaints there. The suits are definitely the real deal, no question about that. But the customer service? That's a different story. My bank called saying they tried to charge me twice, had to block my card. Reached out to them, and got crickets in response. And the packaging? Got my suits in a plain shipping carton with no dustbag or suit cover. For a luxury brand, that’s just odd. Reached out to customer support multiple times, even before they shipped, asking for a dustbag. Nada. Feels like they dropped the ball on this one.

Caution is advised when considering this company. Despite tempting discounts, the lack of effective customer service poses a significant risk. A purchased YSL hoodie, returned promptly due to sizing issues, failed to result in a refund. The subsequent month of unresponsiveness from customer service forced involvement of the credit card company. Shockingly, images of a stained, allegedly worn sweatshirt were presented as grounds for denying a refund. Such questionable practices left me distressed and financially compromised. The touted savings of £100 are not worth the associated mistrust and dissatisfaction. Proceed with caution.

Ordered a jacket from Italist, and they said the duty fee was included. But then DHL informs me I gotta pay extra duty fees? Really? Italist claimed it was a shipping error, but judging by other reviews, this seems like a pattern. Kinda feels like they hope some folks just pay the duty without questioning it. No phone support, so their email responses were super slow, and DHL kept nagging me for days. Eventually, Italist sorted it out, but it took way too long for something that was their mistake. Felt like they only check emails once a day. Sketchy experience overall, and not in a hurry to order again.

I recently bought something from this site and was happy with the price and the customer service. They were quick to respond and very helpful. However, when I tried to return the item, I discovered it was quite pricey to send it back from the UK. Unlike Farfetch and Cettire, where they handle all the returns stuff for you, here you have to deal with UK duty yourself and you lose the return Italian duty, which is tough to get back. If you're absolutely sure you won't need to return anything, it's a good deal. But, if there's a chance you might, other sites might be safer, even if you pay a bit more.

I gotta say, ordering from this company was a breeze. I did mess up picking the size though, my bad. Realized it too late, the order was already on its way. Returning stuff usually sucks, right? But they lay it all out on their site, making it clear it’s more about customs and not really their fault. Despite my mistake, the item came in perfect condition, all nicely packed with tags and everything. Shockingly quick delivery too, got it in under three days from across the ocean! Next time, I’ll just be more careful with my selections. Definitely shopping here again.

Honestly, at first, I wasn't too sure about buying from this site. I mean, the shoes I had my eye on were a whole $100 cheaper here than anywhere else. But I figured, why not? Gotta say, the delivery was super fast, which was a nice surprise. The only downside? Finding specific items was kinda tricky. Like, they don't group the same items and sizes together in one listing. So, you end up seeing multiple listings for the same thing but with different prices. Guess it's because they're from different boutiques or something. Overall, pretty happy with my buy.

Dealing with this online store's return process has been a frustrating experience. They not only charge customers the full customs duties and taxes but also impose returning shipping charges. This results in a substantial financial loss, often reaching 50-60% of the initial purchase amount. In contrast, other online retailers tend to offer more customer-friendly return policies. It's disappointing that this store doesn't provide similar options, making it hard to recommend their services given the considerable financial cost associated with returns.

I was really doubtful and proven wrong... Everything about this shopping trip was great. I got a gift for my partner for our anniversary. Firstly, Italist was one of the few online shops with the item available. Secondly, the ordering on the app was smooth, even though I was hesitant to download it at first. Thirdly, they delivered the item 4 days earlier than expected, and it came from Europe to the Middle East. Fourthly, the packaging was good. Lastly, I checked the item’s authenticity and it was real. And my partner was amazed in the end!

My experience with this retailer has been incredibly frustrating. I ordered a black Marni dress worth $423 but received a black men's t-shirt valued at $100 instead. Despite numerous emails, I was told I had to return the men's t-shirt to receive a refund. Since I checked out as a guest without Italist membership, I have no way to facilitate this return without incurring prohibitive costs. The lack of phone contact makes problem resolution difficult. I strongly advise against using this site, given the inconvenience and expense it has caused me.

I ordered a couple of things from Italist.com before, and honestly, it was pretty awesome. The stuff I got was exactly as described, top-notch quality, and totally legit. What really blew me away was the pricing—couldn't believe the deals I scored! And get this, the shipping was insanely fast; my packages arrived even sooner than I thought they would. It was such a smooth experience, from browsing to unboxing. Definitely planning to shop there again, without a doubt. If you're looking for great deals and fast service, give Italist.com a try.

I just snagged these Bottega Veneta Astaire ballet flats from Italist, and wow, what a smooth ride! I had a little hiccup with the size, but their customer service was super quick to respond, like, same-day quick. I’d tried these on in-store before, so no size surprises for me, but seriously, try before you buy on pricey stuff. When they arrived, everything was top-notch—brand new, original box, dust bags, and all. And let’s talk savings—I saved over $300 compared to store prices. Definitely recommend Italist for high-end buys, so worth it!

I recently bought a pair of Bottega Veneta Astaire ballet flats from Italist and my experience was okay. I decided to switch sizes, and the customer service was quick to help me. They replied on the same day! I had tried these flats on in-store before, so I knew my size, but it's a good idea to fit high-value items like this in a store first to avoid any cost or hassle with returns. The flats arrived in great, new, shape with the original box and dust bags and were packed securely. A big plus is I saved more than $300 shopping from Italist.

I recently had a pretty frustrating experience with returning a pricey coat I bought for $2,500. Sent it back through DHL, and they told me I'd only get $1,800 back. I ship stuff to Europe all the time, and there's no way $700 is just for shipping and customs. The discounts they offer are appealing, but honestly, only buy if you're totally sure you’ll keep it. If you're spending a lot of money, I'd recommend going with brands like Moda Operandi or Net a Porter—they have way better return processes.

I ordered this really nice coat and was super excited to get it. But then, they shipped it to the wrong address! It's just been sitting there for three days now. When I reached out, they told me I have to wait 14 days for them to fix it. Why should I wait that long when they messed up in the first place? It's so frustrating, especially since they didn't even notice the mistake themselves. Feels like they don't really care about getting things right with their shipments.

I received an item from Italist with a minor fault, and I contacted their customer care to address the issue. Lon-san from Italist's customer care team provided exceptional assistance. Lon's kind, reliable, and courteous correspondence made the resolution process smooth and pleasant. I'm highly satisfied with Italist's customer service, thanks to Lon-san's dedicated support. It's reassuring to know that they value their customers' satisfaction.

While I've had seamless transactions with this company before, this time was disappointing. I ordered size 38 Moncler boots, but received a size 36, mistakenly placed in a box labeled 38. Despite reaching out within the return timeframe, the customer service has been evasive, ignoring my emails and providing no resolution options. The lack of responsiveness is disheartening, and I'm eager for a prompt resolution to this matter.

At first, I had my doubts about buying these pricey designer shoes online. I mean, who wouldn’t be worried about getting scammed, right? But after seeing all the positive reviews, I took the plunge. Honestly, I'm so glad I did! The shoes arrived from Italy to Texas in just four days, which was super impressive. And let me tell you, they are the genuine article. No regrets whatsoever. Already eyeing my next pair!

I gave Italist a shot despite my doubts since no one I knew had used it before. After reading some reviews, I took the plunge. Found these shoes that were nearly $300 cheaper than anywhere else. To my surprise, the order arrived super fast with shipping included, which was a nice bonus. The shoes are definitely legit. All in all, it turned out way better than I expected. Wouldn't hesitate to order again.

I recently bought Givenchy sneakers from Italist, and I am very satisfied with the service. The sneakers are very stylish and comfy, showing Givenchy's high standards in design. Italist's service was very good, with fair prices and quick delivery. The whole shopping experience was smooth, and the product came in excellent shape. I suggest Italist for those wanting luxury fashion at good prices.

First time ordering from these guys, and it's definitely the last. Trying to return something is like navigating a maze, and they're slapping me with a nearly $100 fee for the trouble. That's insane! I used to order from ISuiT.com, and they never pulled this kind of stunt. Save yourself the headache – steer clear of Italist.com. Not worth the hassle, trust me.

I couldn't be happier with my purchase of Brunello Cucinelli boots from this store. Not only did I get them at nearly $500 off the retail price, but they arrived in perfect condition, meticulously wrapped. It's an absolute delight to acquire couture clothing at such a substantial discount while knowing the store is responsible and reliable.

I ordered from Italist for the first time and it went pretty well. I hadn’t heard of the site before and wasn’t sure if it was legit, but after looking at some reviews, I gave it a shot. The shoes I got were much cheaper than other places, almost $300 less. Delivery was fast, shipping was free, and the product is real. Plesantly surprised!

Stumbled upon Italist looking for a Stone Island winter jacket. Honestly, the whole experience was a pleasant surprise. Prices were way better than most US online stores, plus the selection was on point. Customer service? Top-notch. And shipping was faster than expected. Definitely going to be grabbing more stuff from them soon!

My initial experience with Italist left a strong impression. Their pricing proved to be highly competitive, if not superior to other online retailers. The prompt delivery of my package to the US was noteworthy, and the quality of the boots I purchased was exceptional. I'm inclined to return for future purchases.

I usually shop at Farfetch and Yoox, and I wasn't sure about trying Italist, but they had a better deal on the product I wanted. I decided to give it a shot, and the item arrived genuine and just as described, even sooner than I expected from the other stores. Good job overall. Thanks!

I ordered something yesterday and it arrived today! The shipping was insanely fast, totally saved me since another company cancelled my order at the last minute. Plus, there was a great sale going on too. The whole experience was just awesome. Definitely a 10/10 from me!