Coach.com

They messed up my order and sent it to the wrong address. Talked to customer service, and they assured me they'd send a replacement with free express shipping and throw in a gift card. However, none of that happened. When I followed up, they denied ever making such promises. Customer service was terrible throughout. I can't even show you a picture of the product because it never reached me – ended up at the wrong house. Overall, not a great experience.

Always have amazing customer service in the stores, very nice and helpful and willing to go the extra mile to find the perfect bag. Even brought out some bags for me to look at that they had in the back! I find their purses to be so well priced and very good quality. Have bought 2 new bags from them in the last month as my previous one lasted almost 3 years (still has lot's of life in it...I need a change of style)

The online ordering process went quite seamlessly. The discounted rate on the tote bag I selected caught my eye, and upon its arrival, the quality surpassed my expectations given the cost. The design, color, and material exude a sense of luxury. Additionally, the packaging is aesthetically pleasing.

I really like Coach, especially their shoes, especially heels. I bought these a while back, but they still look new! No problems with any shoes. I haven't had to return anything or deal with customer service, so I can't say. They have nice shoes and sunglasses too!

While the bags I purchased boasted excellent quality for their price, the delivery timeframe exceeded expectations. Improved communication regarding shipping updates would have been appreciated to alleviate concerns about the delayed arrival of the items.

I had a seamless shopping experience on the website, with easy navigation and checkout. Delivery was swift, with accurate updates on expected arrival. The packaging was sturdy, and my silver bag inside was just as stunning as expected. Highly satisfied!

Your company's been our go-to for years. Your stuff's great, and your service rocks! I don't usually buy online, but it was smooth, even with my return. Good job!