CharterFlightGroup.com

I must express my sincere gratitude to the CFG group for their exceptional service during a critical moment. Apologies for the delay in sharing this review, as the circumstances surrounding it were quite profound. While vacationing on a remote island in the Bahamas on 12/9/2023, our family received distressing news about my father-in-law's severe stroke, leaving little hope for recovery. Facing the challenge of finding swift transportation back to the states with limited commercial options, I reached out to various charter flight providers at an unconventional hour, 3:00 a.m. Incredibly, Alex from CFG promptly responded later that morning, assuring us that he would secure a flight for us. Remarkably, by 11:00 a.m., a flight had been arranged, and we were set to depart from Long Island Bahamas on a direct flight to Miami by 1:30 PM. This prompt and efficient response allowed us to return in time for my wife to bid farewell to her father. Throughout the entire process, the CFG group demonstrated unwavering professionalism and genuine concern. I extend my heartfelt thanks to everyone involved for their support during such a challenging time. Should the need for charter services arise in the future, CFG will undoubtedly have my business. Thank you for your outstanding service!

In February 2024, I faced a dilemma moving from Arizona to Washington with my large Labrador. A friend recommended CFG for a private jet service. Opting for their services last June proved to be a memorable decision. The assistance at the small Wickenburg airport and the care provided to my dog, "Puppy," were noteworthy. Recently, I chose CFG again for a winter vacation in Arizona. Despite the significant cost, the experience was worthwhile, especially for an 80-year-old with a handicap seeking a lifetime adventure with reliable care and assistance. Thanks to the CFG crew for their support.

David was realy helpful wih our very short-notice booking. The upgraded aircraft was perfect for our group and the crew were professional and courteous. We opted to have a lunch catered and were told pricing was not available, we ordered sandwiches and some salads for $500 and our passengers said the food was not very good for the cost. But the flight and booking process were fantastic and we will absolutely work with CFG again soon.

CFG is really nice and handles things professionally. They adjusted easily when my plans changed and sorted out new flights. The pilots were helpful with my Yellow Lab and bags, making sure everything went smoothly. They made sure I knew all the safety rules and checked if I was okay. When I left, my Jeep was right there, all my stuff was loaded, and the gas tank was filled. I left feeling happy with the whole experience.

My experience with the company was absolutely seamless from start to finish. Booking with them was a breeze, and once the arrangements were made, my travel experience was incredibly smooth. Even when I encountered a minor issue, the team swiftly and efficiently resolved it, showcasing their commitment to customer satisfaction. I wholeheartedly recommend this group for anyone seeking private travel services.

Connecting was effortless, and the team displayed responsiveness and patience during trip planning. However, a guest delay occurred due to FAA restrictions impacting pilot arrival time, causing a one-hour delay for a speaking engagement. FlyCFG did provide a cancellation option for resolution, but with no alternative choices available 12 hours prior to the scheduled flight.

After several months of getting passed around to 4 different person while trying to get a simple quote for my elderly father, the decision not to use this organization needed to be made, and this was politely told to them. Managing Director Jordan Brown’s final reply was: “I do not care.” Sadly shows his core value and likely that of the organization.

Wow, these folks really did a great job! We were exhausted from back-to-back business meetings and ended up missing our flight. But they quickly arranged a ride for us and the pilots were all set when we reached the fbo. Special thanks to Anna Foy for assisting us, even though we were a bit grouchy in the early morning. Great service! 11/10!

Connecting with FlyCFG was effortless; they were responsive and patient in helping us determine the right trip. However, our guest's delay due to FAA restrictions was a setback. FlyCFG did allow cancellation as an option to address the issue, but with only 12 hours before our scheduled flight, alternative choices were unavailable.

Disappointed with the inability to depart as initially scheduled. The process of obtaining information regarding the necessary repairs took longer than anticipated, leaving me frustrated. The extended waiting time for clarification on the resolution added an unexpected layer of inconvenience to the overall experience.

What a refreshing service journey! Unlike my previous charter company debacle where $11,000 vanished, this experience was a stark contrast. Prompt responses to inquiries were remarkable, and the pilots showcased excellence. The entire team surpassed my expectations, delivering an overall commendable service.

Booking our flight was a breeze, with a straightforward and efficient process that accommodated our changing schedule seamlessly. The aircraft proved clean, well-maintained, and comfortably suited to our requirements. The professionalism of the pilots added a reassuring touch to the overall experience.

I contacted FlyCFG regarding flight issues, spoke with Josh about booking on 2/9/24. He detailed the prices, justifying each. Despite my inability to travel today, Josh was helpful and answered all my questions kindly. Looking forward to future travel with FlyCFG later this year.

Fab communication n' experience. Gave lotsa choices, answered all questions, easy to book (click of a button), n' talkin' was clear n' timely. Aircraft was as described (infact a bit better'n expected), pilots were fantastic n' kept up with givin' a high touch customer service.

This was our initial journey with CFG, and Alana was wonderful - prompt, upbeat, and always comforting. The flight went smoothly and the pilots for our Lear jet were awesome too - friendly, engaging, and supportive. We’ll surely be flying with them again.

CFG effortlessly transformed our last-minute Miami trip into a seamless experience! They swiftly and professionally managed every detail, ensuring a perfect flight and flawless ground transportation. Eagerly anticipating our next journey with CFG.

Delighted to have collaborated with John to arrange the flight. Smooth and simple. It would've been good if the concierge checked in on how the experience was. Besides that, the pilots were very professional and excellent from start to finish.

Initial exposure to private flying has set a new standard. Lindsey's service, coupled with the proficient pilots and Jordan's ground reception, made the experience seamlessly enjoyable. Choosing private travel seems unequivocally worthwhile.

I faced a medical problem that needed me to reach the Mayo Clinic in Rochester MN within 12 hours. FLYCFG (Anna Foy) began working at 4am to find me a flight. By 8am, I had a flight set for that same afternoon. I could not be more gratful.

My encounter with the company was remarkable, starting with my initial conversation with Lindsey and extending to my final destination. The communication and customer service were outstanding. I appreciate the seamless experience. Thanks!

I was genuinely impressed with the prompt and professional assistance provided by your team. Your commitment to our interests was evident throughout the entire process, instilling confidence from start to finish. Much appreciated!

The company's professionalism was amazing. Their gear was all fresh and comfy. The team was really nice and kept us informed from start to finish. We're really pleased with everything. Thanks a lot.

The flight went well with great pilots and a smooth journey from start to end. We arrived ahead of time, which pleased both the pilots and us. PS: We hope these same pilots are on our return trip!

Everything was excellent, from start to finish, with great service. The whole staff impressed me. Pilots were great and the flight was excellent. Best experience ever! Thanks for everything.

Knoxville to Aspen on a Challenger300. Perfect flyght. Fabulous crew. Beautiful aircraft. We expect nothing less than perfect, and we get it every time we use CFG. Thanks, Jordan

Disappointed by the inability to depart as initially scheduled. The delay in obtaining information about the resolution was frustrating and contributed to an extended wait time.