Withfaye.com

On my recent trip to Italy, I got hit with an excruciating abscessed tooth. I found a doctor in Rome who came to my hotel (cost a pretty penny) and gave me antibiotics and steroids. Those meds kicked in, and I could enjoy the rest of my trip, thank goodness. But then, the real headache started. Faye rejected my insurance claim. Their policy says they only cover emergency dental treatment from an accidental injury to natural teeth—like having them knocked out. It's ridiculous because most dental problems while traveling aren't from accidents. Feels like they’re tricking customers with their fine print. Last year, I had Covermore/Zurich, and reading their policy again, they would've covered me. Don't go with Faye if you think you might need emergency dental care on a trip.

I needed to have an injury examined, and the support from Faye was really good. Through a helpful text chat, they guided me on how to use the app to book with an English-speaking provider. The insurance covered the appointment directly, so no need for a reimbursement claim. The doctor assured me my elbow wasn’t broken and gave a timeline for when the sharp pain should ease. Very comforting. I liked how simple it was to get the appointment through the app. The hospital was clean, easy to navigate, no waiting, doctor was knowledgeable and spoke good English. A nice experience! There was also an email follow-up from a Faye customer service rep a few days later. Really nice!

I purchased travel insurance from Faye and want to share a cautionary experience. My British Airways flight arrived significantly late, causing me to miss my connecting flight to Spain. Despite filing a claim with Faye upon my return, the process has been frustrating. After a prolonged wait, they claimed inability to view my attachments, requesting them in a different format. Following this, they demanded extensive additional documentation. Dealing with their cumbersome process has been inconvenient, and it seems customer satisfaction is not their priority. If considering travel insurance, explore alternatives for a smoother experience.

I thought everything would be easy, but I had to make a claim after a trip to Thailand. I got back in early August, and by mid-October, they still hadn’t settled it. They kept asking for the same documents I'd already sent multiple times, even ones they had before I went on the trip. It's like they’re trying to wear me down with delays. Every 12 days, they'd ask for more info they already had. I even sent redacted copies of my credit card to preempt their next ask. If they come back with another request, I’m done. Should’ve listened to my travel agent, who warned me. Never again.

I had a bunch of questions about insurance and reached out via email. Every time I sent a question, I got a quick and kind response, like almost immediately. It was really helpful and made me feel confident in my decision to go with this company. Malin Peiro-Evans, the rep I was in touch with, was super patient and really knew their stuff. Their quick replies and friendly attitude really stood out to me. Honestly, it was because of this great customer service that I decided to hire my insurance with them. Malin is definitely a huge asset to the company.

FAYE WAS AWSOME! Company lost two luggage bags. While reporting this to lost and found at the airport started a chat session with Faye, they were quick to provide the coverage purchased along with details. Glad we had all requested documents in support of claim and once provided a claim number was assigned and shared. Airlines found and returned luggage the next day late afternoon but in that time Faye helped cover cost of needed items via a card which I was able to load directly into my apple walet, just great!

My experience with Faye has been disappointing. Despite having a "for any reason" policy, the reimbursement for my canceled trip due to a health emergency has been agonizingly slow. It's been almost 6 weeks since I filed my claim, and I'm still waiting. Faye's claim of accessibility falls flat, as phone calls only lead to recordings with no human assistance. The evident lack of staffing suggests a serious understaffing issue, making the overall process frustrating and unsatisfactory.

I was optimistic about this company due to its apparent user-friendly interface, but my experience mirrored the reviewer's frustrations. Despite a canceled trip and diligent document submission, Faye's lack of transparency and continuous delays in processing claims, coupled with repetitive automated responses, indicate a poorly managed system. The company needs urgent improvement in communication and clarity for customers.

Absolutely loved every tour! The drivers were punctual, pleasant, and ensured safe travels throughout. The river rafting and zip-lining in the cloud forest were my top favorites. Tropico was my preferred hotel - outstanding customer service and delicious food. I can't pinpoint when, but a return to Costa Rica is definitely on my agenda. Thanks to Anywhere, I had one of the best overseas adventures. Wet Harrington.

I feel really good about Faye Insurance. I feel secure knowing they provide great care, coverage, and convenience. I'm excited about staying longer in Costa Rica next time and maybe exploring Colombia and Peru. South America is stunning! The plan details were interesting to read. Thanks a lot! I'll use Faye Insurance again for my trip to Tanzania in the fall and in the future. I'll keep the app on my phone too...

Before we arrived in Calgary, a terrible hail storm had wrecked many rental cars. They warned that hail might hit again the next day. I knew we had rental car coverage with Faye, but wasn't sure if it covered hail damage. I called Faye and got a real person on the line right away who explained the coverage included natural disasters. She was so fast to reassure me, and I enjoyed my trip knowing I was protected.

Used them five times, filed two claims, and let me tell you, they're leagues better than those big-shot competitors. You need help at 2 AM? Boom, they got you covered. The app? Super easy to use. Claims? Whiz through the process, and the payment to your Faye wallet? Genius. Plus, shoutout to the awesome Claims Specialist who made everything even smoother. Faye is the travel insurance champ, no doubt.

We opted for Faye for our travel and medical insurance due to several factors. Acquiring the policy was straightforward, and the website's clarity stood out. The pricing was competitive, offering satisfying coverage. When we needed to extend the policy by a month, the process was swift. Faye's iPhone app proved to be excellent. The overall experience and value provided by Faye are noteworthy.

Our time with Faye was smooth and comforting. The airlines lost our luggage when we got home, and we were relieved to have insurance in case it wasn’t found. Luckily, after 5 days, it showed up at our door. Still, we were glad to have Faye’s support, in case it didn’t arrive. As seniors, Faye provided us with reassurance during this issue and throughout our journey. Worth every penny!

I filed a claim due to a real-life emergency medical situation, and I'm still waiting for the claim to be processed, almost two months later. They keep saying they haven't received the required documents, even though I mailed them on September 25! I'm stuck getting these unhelpful, generic emails. I'm starting to think this company might be a scam!

Amidst a health setback during my 16-day journey, the company, particularly Faye and Dana, proved invaluable. Faye expertly guided me through hospital systems across two countries, and later, when a storm disrupted travel plans, she ensured my timely return to London for my flight home. The team's empathy and support on the phone were exceptional.

My experience with Faye Travel Insurance was exceptional. Securing coverage for both myself and my great-niece was a straightforward and cost-effective process. It brought peace of mind during our trip, knowing that we were well-protected. I am truly grateful for this invaluable service that added an extra layer of comfort to our journey.

My bags encountered a significant delay on an international flight, resulting in frustration. The claims process took nearly a month, and the company's coverage only applies to outgoing flights, neglecting issues on return journeys. The delayed resolution was disappointing, impacting the overall experience.

During our 6-week stay in Europe, we had the peace of mind with Faye, and fortunately, we didn't encounter any issues. The user-friendly interface and the effectiveness of their app added to the overall positive experience. I would confidently choose Faye again for future travel needs.

I submitted a claim 18 days ago regarding a canceled flight and have yet to receive a response. Despite numerous emails, the wait continues. This extended delay has left me regretting not choosing a more reputable company for my claim.

My hubby and I were on a Greek vacay when he got a bad gall stone blockage. Faye sorted out air transport to Athens for treatment. They were mega professional and their customer service rocked! Highly recommend Faye!

The chat feature proved incredibly convenient. Kayleigh swiftly addressed my inquiry, instilling confidence in my plan selection. The seamless interaction enhanced my overall purchasing experience.

Easy peasy! Didn't drown in a sea of forms, and the fact that we could pick and choose between cost and coverage options was pretty sweet. No major headaches, just the way we like it.

Travel insurance with good medical coverage and provisions for lost luggage, trip cancellation, theft, etc., gave me peace of mind to truly enjoy my trip without any worries!

While I didn't require any benefits, the reassuring communication about available assistance made a notable impact, earning my positive rating for the company.

Had a big issue when my payment and travel insurance application were missing. The customer support person quickly fixed it with some emails back and forth.

Our trip went well, and we didn't have to rely on our travel insurance. It was good to know it was there just in case. That's pretty solid for insurance!

Faye gave us the protection we required while traveling overseas. Luckily, we didn’t run into any problems and had no need to submit any claims.

I was happy to extend my trip by 2 days. Called insurance company and spoke to agent quickly. They said no extra charge. Got new policy fast.

It’s a good feeling to know that if something goes wrong on a vacation, there's someone to help resolve problems.