ShernbaoUSA.com

Well, my experience with the company wasn't great. I ordered something, but it never showed up, even though it's been a month and a half. I couldn't track my order, and when I reached out to customer service, they didn't have any useful information, just that it's on its way. I really needed the item for the season, but now I've missed out on it. I just want a refund at this point.

I contacted them for instructions on replacing the wind switch. They mentioned checking if a video could be made and assured me of a callback. Unfortunately, I never received a call back, instructions, or a video. It's puzzling why they sell replacement parts without providing guidance on how to replace them.

My order hasn't shown up, and it's been over a month and a half. There's no way to track it, and when I contacted customer service, they couldn't provide any additional information beyond saying it's on its way. I'm frustrated, missed the entire season I was counting on, and would appreciate a refund.

It took nearly two months to process and ship my order. When I decided to return the item because I no longer needed it, the return process is equally prolonged before receiving a return label to ship it back. Despite the administrative issues, the actual Shernbao dryer is great.

The cordless clippers and the scissors are really good. I cut my 2 Shih Tzus hair on one charge and I still have 3 bars on the display. I have a corded Andis clippers and I don’t think I’ll have a need for them so I’ll just put them away.

The clippers and scissors are really good. I cut my 2 Shih Tzus hair on one charge and I still have 3 bars on the display. I have a corded Andis clippers and I don't think I'll have a need for them so I'll just put them away.

I rang up asking how to swap the wind switch. They said they'd check if they could make a video and promised to call back. But no call, no instructions, no video. Why sell parts without telling how to use them?