MUJI UK

I adore their stuff, yet quality's been dropping slowly for years. Once, they had fantastic PJs, slippers, and home gear. Initially, quality was amazing, considering the price. Sadly, since around 2020, cotton feels worse, now mostly synthetics, and these synthetics tear quickly. Please, Muji, recall your mission and goals from the start, delivering superb minimal design and quality at a fair price.

Added items to cart and went to checkout. After filling payment info and submitting, it showed a "blocked" message and weird characters. Saw payment was done on my bank app but no order here. Reached out to this store using the form but got no answer all day. Talked to my bank and now have to wait a month for refund. What a terible online store.

Absolutely avoid online! Order placed at the beginning of August and no news since. No response from customer service (perpetually on answering machine), nor by email. No means of contact. Order cashed but product not delivered. This is not serious.

I got a big bookshelves from Muji. Delivery took 3 weeks. Opened box, found a big chip on one shelf. No phone number for help, so did online thing. Took 2 days for email reply. Sent pics, no reply for 3 more days!