Aston Villa

I am somewhat dissatisfied with my recent purchase from the official store. The emblem on the sweatshirt I received deviates from the one displayed on the website. Notably, the logo's color is different, and instead of the expected "1874," it features "F. C." Furthermore, the logo itself exhibits variations. The lion, intended to be on a dark blue background, appears in a very bright shade of blue. Additionally, the lion's orientation is not as specified, casting a discrepancy from the official Villa logo. This departure from the expected quality is disheartening, especially considering the product's origin from the official store. Regrettably, I am unable to visually illustrate the disparities between the official store's website image and the actual product. The discernible distinctions are evident to even a non-expert, and this incident leaves me hesitant to make any future purchases from the official store. It is disconcerting that a purportedly official store would distribute merchandise with inaccuracies in the logos, particularly given the significant amount spent on the purchase.

I can’t rate Vila less than 5 stars as my club, but there was a problem. Now living in Cyprus, I visited the UK and went to my cherished Villa Park. I bought a classic Villa shirt (Muller) and wore it here in Athens, hoping for a final. Sadly, the security tag wasn’t removed, so I can’t return it.

Quite a letdown. The company messed up the t-shirt order, sending a different design. Their return process, insisting on us footing the bill for their mistake, is disappointing. Initial contact with my wife was possible, but communication ceased a week ago, leaving us in the dark.

Had no problem orderin' from the club's store. Bit bummed they don't have the women's super league badge for the player shirts. Why not? It's the same team, just different leagues. If ya offer the premier league patch, should offer the WSL badge for us Villa Women's team fans too.

Ordered 2 Christmas gifts, got just one. Customer service vowed to resend the missing item for Christmas, but no updates since. Numerous attempts to contact them have been met with silence. Avoid this shop. Christmas for my son was ruined; he eagerly awaited that shirt.

What an amazing experience! The people were so nice, and the customer service was really great. I'd definitely shop there again.