PetSmart.com

I had an awful time with PetSmart Brandon Florida grooming, their service is beyond awful, no words to explain how bad it is, the staff are very rude. I tried to get a bath for my 14-year-old female Shih Tzu, and they treated her so poorly, she is an old dog and needs patience from people. I just left her for the bath and after 2 minutes they called me to get her immediately because she was scared, when I got her, she was trembling and very nervous.

They advertised a $10 discount for orders over $50 with free shipping on July 4th. The terms link didn't work. I spent $57.97 expecting the discount but it didn't apply. The manager couldn't help and gave me a main office number. I called Monday and they said it was only for certain items. No explanation for the broken terms link. I'll shop for pet supplies elsewhere.

I wish to give credit to a sales helper at your Brookhaven, PA store. Ronni is quite nice and helpful. She does extra to assist with questions and is very efficient and dedicated at her work.