Norwegian Cruise Line

This was our 9th cruise, 7th with Norwegian. Out of the last five, four had issues. But the latest, meant to go from Reykjavik, Iceland to NYC, NY, was a real mess. The ship changed the whole itinerary THE NIGHT BEFORE WE WERE TO BOARD! We got $50.00 each for the trouble. The new plan had 5 days at sea, instead of two. Plus, the available excursions were limited and poor. They filled up fast because there weren’t many! I understand that long cruises on big ships can have problems. But this time, the cruise line kept everything hidden, leaving customers helpless!! And, the customers could do nothing. There was no compensation for what we missed. Not even an apology. Be very cautious with Norwegian!!! After 7 cruises with them, we are done!!!

This cruise company is terrible. Stay away. I wouldn't want anyone else to go through what I did. There's nothing good to say about them. NCL is just after money, no care for customers. They promise one cruise and give another. Ports like St. Richards Bay are unfit for cruises. If they said it was a coal depot, no one would go - so they don't! Food is awful. Bedding is old. Towels are worse. Entertainment is terrible. It's crucial not to use this company. As long as people keep booking, they'll keep taking advantage of customers.

Avoid this company! They gave me one price, but when my family called, they were told it was way more. The agent won't call back, and when I tried to reach management, they hung up on me three times. Terrible customer service!