Merrell.com

Horrible experience, and I won't buy from this company again. The system messed up my order for one £80 pair of shoes, charging me £160 for two. I called right away and asked to cancel it, but the order wasn’t cancelled. Two pairs of shoes arrived, and I sent them back, but it was hard because of system issues with the order numbers. Customer service is unclear and seems lost. Weeks have passed, and it took about 3 weeks to get a return confirmation—actually, I got 3 confirmations that made no sense. I still haven’t received my refund despite many follow-ups. Totally unacceptable.

I bought shoes and when they arrived, the package was taken from my porch. I called Merell's support and they couldn't help. They told me to call FedEx, who sent me back to Merell. So I called again and they said to file a homeowner's insurance claim, which costs more than the shoes. I complained to the BBB and won't buy Merell again. My wife had an Amazon package stolen and their support reprocessed her order for free and shipped a new package right away. Merell should've done the same, but didn't. I suggest avoiding them. Other companies have better products and service.

The delivery was left on doorstep, not a safe spot on busy road! No response from Merrel; UPS says contact Merrel. Now I'm concerned about them. £125 lost.