Jira.Atlassian.com

Overall, I've been using Jira Service for 6 years, and I enjoy discovering new features and integrations. Pros: I appreciate the analytics and incident management aspect of Jira service desk management, and naturally, the ease of finding tickets and updating them. Cons: I think JQL is essential for crucial searches, which not everyone is familiar with.

Quite a robust tool for managing projects and tracking issues. It's especially good for teams that use Agile methodologies. The ability to customize workflows and integrate with various third-party tools is a big plus. However, it can be a bit overwhelming for beginners due to its complexity and the sheer number of features.

Jira is my favorite tool for software development. It's straightforward to use after some practice. I use it daily for managing tasks, timelines, and reports. Jira's flexibility with workflows and integrations makes it perfect for any team.

Jira's prices are reasonable and affordable, and we really like the free plan they offer. There are a few easier-to-use project management tools out there, especially for scrum and kanban boards.