Insta360.com

My experience with Insta360 has been extremely frustrating. It all started when my Insta360 X3 camera was lost due to a broken selfie stick. I contacted their customer support in the hope of finding a reasonable solution. However, I was offered a mere 30% discount on a new camera. This was deeply disappointing, as it had taken me two months of careful saving to afford the X3. Things took a turn for the worse when I was informed that in order to purchase a new camera with the offered discount, I needed to have a PayPal account. As I didn't have a PayPal account and had no intention of creating one, this requirement was problematic. To make matters even more convoluted, they suggested a bank-to-bank wire transfer as an alternative. The unnecessarily complicated and cumbersome process left me with the impression that Insta360 was not particularly interested in retaining my business.

If there were a zero-star option, I would choose it. This company from China is nothing short of a scam. Despite paying $18 for shipping, I never received the package with the ordered product. My attempts to resolve the issue with their customer service have been futile. Each time I call the 800-692-0360 number, I speak to different individuals who seem clueless about my situation. Promised callbacks from a manager never happened, and even assurances of sending a replacement twice turned out to be empty promises. Dealing with these dishonest practices has been a nightmare, and I strongly caution against making any purchases from this company. They should be shut down to prevent others from falling victim to their deceptive practices.

Bought an X4 on September 28th, 2024. Out of the box, it had trouble connecting to my Samsung S24 Ultra. After recording just 45 minutes of footage, it stopped connecting to both my phone and Galaxy Tab 9. Tried using the Windows desktop app by pulling the SD card, but that failed too. The app blue-screened my $5000 PC with a high-end graphics card. The cell app on Google Play and iTunes is full of complaints about connectivity and bugs. Reviews are suspiciously mixed, with many fake positives. Insta360 wants me to send in the camera for repair, but I’m not paying $500+ for something that didn’t work right from the start. They refuse to send a new one. Avoid this company.

Insta 360 X3 provides a reliable camera with an easy-to-navigate app, delivering seamless 360-degree stitching for various activities like motorcycling, mountain biking, skiing, and casual holiday captures. However, caution is essential when using it underwater, as the camera is not inherently waterproof. My initial attempt in a shallow pool led to water damage, highlighting the importance of a separate waterproof case. The inconvenience arises when dealing with warranty claims, involving sending the camera to Hong Kong and facing a prolonged wait. Despite this setback, the camera performs well when used appropriately, enhancing outdoor experiences.

Bought an Insta360 Link2 Webcam and was excited to try it out. Looked promising, but it was a nightmare from the start. Had issues right out of the box and quickly realized there’s zero customer or technical support. Sent multiple emails and reached out on Facebook, but got no real help. They just kept sending automated replies asking for logs, but their system wouldn't even accept the attachments. It's clear they’re just pretending to care. Spent over 30 hours trying to get a resolution, but ended up having to return it to Amazon. Total waste of time and money. Be cautious; some positive reviews seem fake. Save yourself the hassle.

I've had an incredibly frustrating experience with Insta360. Their customer care appears to be handled by individuals who have as much of an idea as I do. I've been constantly plagued by issues with downloading and exporting, and I followed their recommendations, even renewing my devices. I spent an absolute fortune and wasted many hours trying to get it to work, to no avail. It seems like I'm going to have to part ways with the product because I wouldn't want to resell it to anybody in good conscience. For me, it's back to GoPro, where I've had more reliable experiences.

I bought the Insta One X3, and I must say, it's an excellent camera. What truly sets Insta apart is its exceptional customer service. They have an extensive support network across various social platforms, including Reddit, Facebook, and Instagram. Whenever I encountered an issue, their response was swift, and they provided valuable guidance for resolution. The only minor drawback I've noticed is that 360-degree videos can sometimes appear slightly blurry. Unfortunately, I haven't found a definitive solution to this particular concern.

I got this camera and it's a blast! Sadly, my second one sank in the Costa Rican waves last week. But the editing software is top-notch, perfect for the transitions in our upcoming PBS program "Menghayati" airing this November! Absolutely loving it! Now, I'm on the hunt for a new one. Just a tip, I've heard some people had trouble with returns when dealing directly with the company. If you can, buy it from Amazon or Best Buy and get that protection plan! That is, unless you lose it in the ocean like me! Haha! Cheers, Erik.

I've had a generally positive experience with the product, but my interactions with their customer service left me wanting more. I had a simple query about cleaning the invisible stick's salt residue after saltwater exposure. Unfortunately, it took weeks of back-and-forth messages to confirm that using Dawn Platinum Dish soap to remove all the salt residue was a safe method. This process could have been much smoother and quicker, and it seems their customer service could benefit from better training and management.

I bought this 3 suction car mount and was super excited to use it. But one of the suction cups failed while I was driving slowly. I called their customer service and sent all the pictures and videos they asked for. They promised me a response within 24 to 48 hours from their technical team, but it's been four weeks now, and still nothing. It's really frustrating because I spent $450 on this, and it feels like money down the drain. Their customer service is just terrible. I wouldn’t recommend this product to anyone.

Ordered from the official Insta360 site, package arrived super quick, like 48 hours. But, it doesn’t work with my computer, which was a huge letdown. Battery life is also a joke; it runs out just as fast as my old £50 GoPro. And this one cost me £349! Tried to return it, but they gave me some sketchy address in Hong Kong and said I have to pay for shipping. Doesn't even seem like a legit place. Now I’m stuck with an expensive paperweight and worried I won’t see my money again. Wouldn’t recommend it to anyone.

I purchased a great product, but I encountered some difficulty when seeking advice on the best way to clean the invisible stick salt residue with plain fresh water after exposure to saltwater. Despite weeks of back-and-forth messages, it took some time to confirm that the method I found on forums, using Dawn Platinum Dish soap to remove all salt residue, was indeed safe. It seems that the customer service could benefit from better training and communication from management in my humble opinion.

I want to express my gratitude to the after-sales support team at Insta360. Upon noticing an imperfection with my camera, I logged a ticket, and the team promptly responded. I shipped the camera for their review, and the entire process was seamless. The system they have in place is clear and user-friendly, providing updates at every stage of the repair. Additionally, the team was quick to respond to my queries regarding packaging. Great communication and service overall.

I recently had a frustrating experience with this company. Ordered an item, and when I wanted to return it, things went south. Despite the item coming from their Worcester warehouse, they insisted I ship it back to Hong Kong and cover the shipping costs myself. Felt like they were making it super hard on purpose to avoid accepting returns. Customer service was a mess, couldn't get any clear answers or help. All in all, a very disappointing experience.

Ordered a camera from Insta360 a few weeks back, and it's been nothing but a headache. The camera got “lost” during shipping, and the company’s been zero help. No updates, no solutions, just a bunch of lame excuses. Trying to reach their “support” team is a joke, and when they do reply, it's like they don’t even care. Left hanging with no camera and no answers. If you're considering buying from these guys, think twice. Bad experience all around.

The camera is good, but the customer service is terrible. It took ages to get any response to my emails, and when they did, it was unclear. I bought an accessory that broke, and I ended up losing it and the selfie stick (almost lost the camera too). After 4 weeks of dealing with very annoying customer service, they offered me “half price shipping” saving me around £3… A defect left me £60-70 out of pocket.

I'm sorry to hear about your negative experience with the company. It's unfortunate that the products were overpriced, and the refund process became complicated with additional fees. Your feedback serves as a cautionary note for others considering purchasing from this company. It's essential to be vigilant and research prices thoroughly before making online purchases, especially from unfamiliar vendors.

I had a really frustrating experience with their customer support. I was trying to return a faulty item, and it took over 10 emails, videos, and images, but they still refused to accept the return. They even threatened me with postage charges to Hong Kong, which made returning the item pointless. Honestly, this whole ordeal was a nightmare. From now on, I'm definitely buying through a third party.

My experience with Insta360 support has been exceptional. When I encountered a broken display on my camera, their team swiftly and professionally resolved the issue. Throughout the repair process, they kept me well-informed with notifications. From shipping to return, everything was sorted within just 10 days. I'm delighted to be their customer and would rate them 10 stars if I could.

I placed two orders in a single day and, as advised by their customer care, sent them the order numbers to avoid double shipping fees. After two days, they responded, saying both orders were already shipped and they couldn't refund the shipping fee. This is definitely my last purchase with this so-called company. Customer satisfaction seems to be an afterthought for them.

The camera stopped working after 3 months, and getting a replacement or refund feels like a huge hassle. Contacting the customer support team doesn't help much; they often ignore your messages and never get back to you. Poor service. Response times are really slow. It’s a long and irritating process to get anything resolved with them.

I've had a positive experience with Insta360. Their innovative products, though not flawless, have served me well. Moreover, their excellent after-sales support is both prompt and helpful. In fact, I'm so satisfied with Insta360 that I've even partnered with a local distributor. All in all, a great company and camera!

I submerged my camera, it got wet, not good. But warranty expired 2 months back. Sent message, they said if it's their fault, they'll replace for free, they did. No other companies do this. Good customer service. In profit-driven times, this is human touch.

Bad support. They take 2 days to answer, and the reply is usually unclear, needing more messages. It's been over a month since I began repair, but cameras are still not fixed.

Love my camera, but the lens got scratched so easy and it’s really hard to get it replaced. Not sure if I’ll go with another product from them.

Bought the X4. Within a week, kid dropped it, lens broke, repair = $120+, sloooow process. They say they're super busy, shows product quality.