HKparts.net

My longstanding loyalty to Hk parts has been primarily due to their consistent delivery of excellent-quality products at reasonable prices, along with the lightning-fast shipping. Unfortunately, my recent experience took a sour turn. I had placed an order that I urgently needed for the work I had scheduled. To my dismay, there was an uncharacteristic delay in shipping. What added to my disappointment was the lackluster responses I received from customer service. I contacted them twice during the week, and both times, I received nearly identical, vague responses that didn't address my concerns effectively. Given my prior positive experiences, this recent encounter with Hk parts' customer service left me considerably dissatisfied.

I had my eyes set on an HK chamber face brush, but unfortunately, it was unavailable at the time, and I signed up for the notification email list. It took a couple of weeks, but I eventually received an alert when it became available again. Upon placing my order with standard shipping, the product arrived promptly in three days. The chamber face brush lived up to its advertised description, leaving me quite content with my purchase.

The website is simple to use and helps you quickly find what you need. The products are exactly as described, and while they might not be cheap, they are genuine HK components, so you know you're getting top quality. I've bought several HK parts and magazines for my SP5K and JLD PTR-91 from HKparts.net before and would recommend them for anyone with HK or HK clone weapons.

I initially ordered a part on a Friday, but I had doubts about whether it was the right one. Come Monday, I reached out to customer service, and the experience was fantastic. The lady on the phone was incredibly helpful, identifying the issue, and promptly sent me the correct part I needed. I'm really impressed with their customer service.

I've been working with this company for more than 10 years. I've been buying parts and accessories for my HK 91 and recently, the 93. They've never let me down. The descriptions are right on. Even the "as is" magazines are just as described. I'm eager to keep doing business with you.

The company should send status emails. I waited 7 days for my package to be shipped, which wasn't good. They need to communicate better with customers.