L.L.Bean

I won’t order from LL Bean anymore! I bought two flannel shirts for a price that was higher than usual, expecting better quality. When they arrived, I found the quality was poor, and they fit too loose on me. I was shocked to find out I had to pay $6.50 to send them back. I get that this is their rule, and maybe I should’ve checked, but I didn’t. Asking for return fees feels outdated for online shopping, so I’ll choose different stores from now on.

We bought boots for my mom. They came fast but didn't fit. Sent them back, but got only part of the address. Boots went to a facility for a month. Got missing unit #, gave it to Canada Post. Manager called every week. Store held correct size. Finally got them back, sent out same day. Arrived next day! Service was friendly. Store cared and did everything to fix. I'd recommend LLBean for products and service.

I used to buy shirts for my slim figure at L.L.Bean, but that's changed. The fitted styles are now too loose. They once had dress shirts and casual ones with collars that were a great fit. It's oddly ironic for a store promoting active lifestyles and fitness to not offer a slim fit section.

They made the Unshrinkable Tee cheaper. Fabric thinner, rougher. Doesn't feel or look right. Wrinkles easily, collars curl right away. If they did this to a favorite product without saying, who knows what else they'll do? We get it, just had to say.

Selection is poor. If you don’t like plaid or limited colors, tough luck. Monogramming? Forget about it, they'll stop you. Quality? It's dropped terribly. Time to shop somewhere else.