Foco

Despite a delivery error sending my order to an old address, Megan from customer service provided exceptional assistance. She not only acknowledged the issue promptly but also took proactive steps to remedy it. Her offer to send a new pair of slippers to my current address demonstrated a commitment to customer satisfaction. Overall, I appreciate their quick response and effective resolution of the situation.

Encountered a hiccup with some missing brick pieces from a gift. Shot them an email asking what to do, and Nikki got back to me fast, guiding me on how to snag those replacement parts. Turned what could've been a hassle into a good fix. Appreciate the help.

I recently experienced excellent customer service from Nikki at FOCO. She promptly assisted us in obtaining a replacement stick for our Patrice Bergeron big head. In an era where such service is increasingly scarce, her responsiveness was truly valued!

I've been buying bobbleheads from FOCO for a while. Recently, I had a problem with one. I contacted customer service, and Julie helped me. They fixed it fast. I'll keep buying from them because of helpful folks like Julie! Good work, Julie and FOCO.

Your company crafts the finest bobble heads with unmatched quality. The customer service is outstanding, making it my go-to choice. I'll continue to exclusively order from your brand.

Had a issue with some pieces missing and the FOCO team handled it in a very quick and professional way. Definitely will buy from them again.