doggy-plan.com

This company is really bad. They take your money and don’t send anything. When you reach out for a refund, they just send you generic replies and never really answer your questions. They won’t give you a refund because of their rules, even if you never got the product and can’t cancel the service. I’ve been trying to resolve this for days, and even when they say they’ll give a refund, they won’t say how much it is, and it’s some random amount. It’s strange that my bank doesn’t see any record of the refund, and when you ask for proof, they just say they’ll get back to you and insist it was refunded, but it won’t show up on your statement. This isn’t how it should be. I suggest disputing the charges with your bank quickly. It’s not worth the trouble with their bad customer service, poor Engrish, and confusing replies.

The layout is very well done, and I appreciate how the modules are organized and that there's a quiz after each one. The exercises work great with my dog, and I've noticed improvement quickly. The explanations are clear, and there's plenty of demonstration. The individual courses on various topics are helpful, and the initial quiz matches you with the right courses. I also like the inclusion of games. One area for improvement is that a few videos have sound issues, making them hard to hear. Also, the quizzes being in English makes it slightly tougher to understand. Using an online translator helps. It's worth noting the effort put in, with every video translated into German.

The quality of the product is sub-standard it looks like they have taken the videos from some other source and then dubbed sound that doesn't match. The lessons are crap as well. But mostly the auto subscribe function means they can keep taking money out and if you think you can cancel the subscription, think again! The only way you can cancel is to send an email to them which they don't respond to, then when you try to charge back, it gets denied because the seller didn't send an email confirming cancellation. Stay well clear of these scammers!

This company is definitely not trustworthy. I signed up for a cheap trial offer and was okay with that. The content was poor, and I stopped using it after just one session. Three months later, they charged £79.99 to my account. I asked for a refund three times but was told I didn’t meet the refund requirements. Since I paid through PayPal, I filed a dispute, and they sided with me, so I got my money back immediately. They are dishonest scammers. Avoid them at all costs.

Avoid Doggie-plan.com. It's a total rip-off if you don't want to waste your money. I couldn't even get into their site. First, they took $9.99 on 5-3-24, then charged another $19.99 the same day. Why charge $19.99 again in the same month? They then took $49.99 on June 8, 2024, and another $49.99 on July 15, 2024. I've asked several times for my money back. Today's my last chance for them to sort this out. I keep getting the same reply but no refund.

This is a rip-off. From the beginning, it's not clear that you're signing up for a subscription instead of a single training course. I followed the cancellation steps and emailed them in July. They still took my money for August, September, and October. I reached out again today and mentioned legal action. That got their attention, and I saved a screen shot of the cancellation confirmation. We will see if they really stop billing me or not.

Horrible customer service. You have to email an account that is barely monitored to request a refund that isn't "valid" until they confirm with you. I sent a cancelation request months ago to discover that not only did they not respond, but charged me again. The worst part is that they won't refund the second charge. Stay away from this program. The videos are subpar and the customer service is laughably worse.

They auto-renew their subscriptions without warning. Pay with PayPal to be safe. If they decline your refund request, file a complaint through PayPal. Inform them about the complaint and they'll refund you within 5 minutes. It's kind of shady, but I got my money back fast. On the other hand, they reply to emails very quickly, like within 10 minutes. No problems there.

Paid €19.99 for a training program but received no response. I specifically chose not to subscribe. Then, they took €49.99 from my account without asking, which is theft. This kind of thing happens often, using your details to steal. How low can people go? I will get my money back as this is clear theft.

I share the same thoughts as others - they do not give your money back. They reply fast to say they won't refund unless VERY special rules apply. After you send your cash - make sure to cancel, as they will give you NO notice to say your renewal is coming up - they will just take your cash.

Useless product and awful customer service. I asked for a refund the very day my card was billed for the subscription renewal. I just lost my job and completely forgot to cancel it. They turned down my refund request. I explained my situation, but they showed no concern. Bad company.

Don't trust this company. Really sketchy...they advertise a discount but don't mention it's a subscription, and you get charged four times more without any heads-up. Then they won't give your money back. Looks like this is their plan based on all the complaints here.

This service feels like a typical trap. The trial is very unclear, and they sneak in an $80 charge you don’t realize you agreed to. No refunds, of course. Canceling is a hassle—I had to use PayPal to stop it. The content is fine, but definitely not worth the money.

An absolute scam. They deflect all queries and do not accept responsibility for how they deal with customers. BUYER PLEASE BEWARE. Let all you friends know on social media. Do not buy or subscribe to their product.

I didn't know about the auto renew and payment when I made my first purchase. When I contacted them, they were understanding and quickly refunded me. I appreciate that they made my experience good.

Having memory problems, it would be useful to receive some reminders by email to help me remember to revisit the course. Thanks.

I haven't progressed past the initial screens. I am eager to explore more so I can have the context needed to form a solid view.

I signed my wife up for a subscription and they denied my refund. I would not recommend using their service.