CarlsJr.com

Store #1100133 in Poway, specifically my experience with Order 404533, left much to be desired. The drive-thru proved to be a time-consuming ordeal, lasting over 20 minutes after 12:30. To compound matters, the order accuracy was severely lacking. Despite clearly specifying a spicy western bacon combo with waffle fries at the speaker, the final order at the window included regular fries and a regular western bacon cheeseburger instead of the spicy variant I had paid for. This experience fell short of expectations, highlighting notable issues in both efficiency and order precision.

My interaction with the app was marred by several glitches, notably a failure to apply a promised discount, resulting in an erroneous full charge. Despite canceling both through the app and directly at the restaurant, I was still billed without receiving any food. Attempts to seek assistance through customer support were met with silence, with two messages left unanswered. The lack of responsiveness and technical issues significantly detracted from the overall convenience and satisfaction with the service. Addressing these concerns is crucial for an improved user experience.

I ordered the guacamole bacon burger, and I was disappointed to find that it lacked a substantial amount of guacamole. Given the emphasis on this item in your commercials, I expected a more generous serving. Enhancing the portion of guacamole on the burger would greatly improve the alignment between marketing and the actual dining experience.

It’s hard to understand who comes up with these recipes. The Diablo burger meal was just junk and too expensive. The Double Western is a much better burger than that Diablo mess, which was bland. I ordered a meal and had to throw away the burger—it was awful. Got it from the Marysville, CA location.

The company is not very good. They messed up my order by giving me doubles instead of singles, even though I clearly asked for singles. I just accepted it because I didn't want to waste it, but I didn't want a big burger.

The woman at the drive-thru was nice, her name started with Am and I liked her attitude. Carl's eatery is on Canyon and 178th in Frederickson, Washington.