BranchApp.com

I am really dissatisfied with Branch right now. There were 2 unauthorized withdrawals from my account. I filed disputes as recommended, but it took 2 weeks to get a reply because there's no phone number to actually talk to someone. Everything is handled via email. I was told my claims were rejected because I had no paperwork. Obviously. The money was withdrawn from my account without my permission, and the transaction shows the PIN was bypassed. I'm still waiting for a reply to my appeal against their decision. The worst customer service ever!!!

My experience with Branch Bank and Uber Pro has been frustrating and unproductive. Despite signing up for an Uber Pro card, I encountered issues connecting my Branch account to Uber, rendering the card unusable. Both companies have been unhelpful in resolving the issue, passing blame back and forth without providing a solution. It's been nearly two weeks without any response to my emails. This lack of customer support and communication is deeply disappointing and reflects poorly on both Branch and Uber.

Branch has one of the most disappointing customer service teams I’ve encountered. I just wanted to add my middle initial and Jr. to my account profile. After a chat lasting more than 30 minutes and a phone call, I have achieved nothing! Maybe next time I’ll try reaching out by carrier pigeon or just close my account. Completely absurd...