Biberk.com

I had a pretty frustrating experience with my insurance provider in September. Needed a basic loss run for my professional liability insurance, and it took several calls, redirects, and emails to finally get it. To make things worse, my recurring payment was scheduled for the day after my renewal, so I had to make an emergency manual payment to avoid any lapse in coverage. Ended up finding more expensive insurance elsewhere and called to cancel with Biberk. Followed their instructions, submitted my email, and heard nothing. Three weeks later, I called again, was told to resubmit due to an error in my first request. Asked about a refund estimate but they couldn’t help me there since it’s an accounting thing. Everyone I spoke to was pleasant, but it didn’t really solve my problem.

It's astonishing that despite numerous shared negative experiences, this company maintains a high rating, possibly investing heavily in SEO. My year-long association with them for an E&O policy turned sour when a surprise audit was demanded on my firm's revenues, never disclosed initially. I explicitly requested coverage for a specific business segment, which the advisor approved. However, a year later, I was informed that this was against their policy. Canceling the policy exposed their unprofessionalism, as my account was handed over to rude and inappropriate collection attorneys, who even contacted my wife's employer. Such conduct is utterly unacceptable and warrants caution for potential clients.

biBERK disappoints in prioritizing small business owners, with a sluggish 3-day certification process during licensing. For solo entrepreneurs, these delays translate to financial losses. In contrast, ACI's rapid turnaround, less than 1 hour for any quantity of certificates, fosters seamless operations. Choosing biBERK may hinder expansion, evidenced by missed job opportunities. ACI, ensuring swift support, empowers entrepreneurs to bid on projects across diverse locations, without the hindrance that biBERK poses. Even my bond company outpaces biBERK, efficiently completing all required new bonds in just 2 hours. Shifted all my business to ACI for reliable efficiency.

I've been using BiBerk for my business insurance for almost 5 years without any issues, always paid my premiums on time and never made a claim. Recently though, I started getting hit with audits for my old workers' comp policies. One audit even said I overpaid and was due an $8,000 refund, but I never got it. Now, I'm being invoiced for hundreds on a policy I canceled over 6 months ago. Customer service is a nightmare; I can hear kids crying in the background, and they seem clueless. I'm getting harassed with calls and mail about old policies, and there's no resolution in sight. It's the worst experience I've had with any business.

Around 8pm, I was still browsing insurance options. I got quotes from biBERK and Hiscox. biBERK offered $41.25/month for 1MIL E&O with $500 deductible plus 250K Cyber, while Hiscox quoted $84.38/month with a higher cyber deductible. Just as I was thinking about which to choose, one of biBERK's team members called me. She was really polite and professional, but I can't remember her name. She connected me with Jay Merwald, who explained everything clearly. Less than an hour later, I had my Certificate of Insurance at a great price! 10/10 experience! — Tony Yarbrough, Better Profits Bookkeeping

This company is an absolute disappointment. My bumper repair, stemming from a collision with a negligent biberk client, has stretched to an agonizing 4 months. Kizzy Lee's unprofessionalism is glaring, marked by zero effort and abysmal communication. The initially provided estimate proved laughable, failing to cover essential paint costs. Despite multiple support escalations, the response has been dishearteningly non-existent. My skepticism has reached a peak, leading me to pursue commercial claim action. Avoid this company at all costs; it's reminiscent of the infamous 2007 Comcast debacle.

I wouldn't recommend this Insurance company. Dealing with them has been a hassle. While their customer service representatives are polite, reaching them is a pain due to long queues. Initially, they appeared responsive during sign-up for a commercial auto policy, but addressing concerns proved futile. The lack of notification to the California DMV about Proof of Insurance led to penalties for vehicle registration reinstatement. Despite their reputation, Berkshire Hathaway's performance in this business segment falls short, and I regret not considering negative reviews before enrolling.

Honestly, being a first-time small business policy holder can be pretty overwhelming. But then I talked to Justin Oliver, and wow, what a difference he made. He took the time to answer every single one of my questions, no matter how small. It's like he actually listened to what I was worried about and made me feel comfortable with my choice. It's rare to find someone who brings that personal touch in a world where everything feels automated. Thanks to Justin, I feel confident and at ease with my decision. Because of his help, I'm sticking around as a loyal customer.

Just got off the phone with a rep who really knew his stuff. We've been struggling with a problem for ages, sending countless emails and making multiple calls—over 6 hours of pure frustration. This guy sorted everything out in under 10 minutes. From the start of the call to writing this, it was smooth sailing. He was thorough and quick, something we've needed for a while. Big thanks to him for being so diligent and effectively becoming an extension of our team. It’s nice to finally see some results. Hats off to you, young man. You're a lifesaver!

I had a bit of a situation with my account recently. We had an audit done, but never got the results back. Next thing you know, we get a call saying our account is being canceled for nonpayment. My secretary tried to sort it out online, but couldn’t get it to work. So, I ended up calling in and got Shay G. on the line. She was super helpful and added my secretary to the account right away. Problem solved! Really appreciate her assistance. It was a relief to have someone so competent on the other end of the call. Thanks, Shay!

I had this issue with getting a certificate sorted out. One employee just couldn’t be bothered to help, and I was getting really frustrated. Then Vince stepped in. He was like a breath of fresh air! Vince was super patient and really took the time to explain everything to me. The difference between him and the other guy was night and day. Vince deserves a raise for sure! He turned a bad experience into a good one, and because of him, I’ll stick with this company. From now on, Vince is my go-to for any insurance questions.

I recently worked with BiBerk for my car insurance, and I must say the experience was great. Vince W., the rep who helped me, did a superb job. He was knowledgeable, patient, and went the extra mile to meet my needs. Vince W. took time to explain everything, answered all my questions. His professionalism and dedication to service made the whole process smooth and easy. I recommend BiBerk, especially if you work with Vince W. The mix of good rates and fine customer service makes BiBerk a good pick for car insurance.

I had a bit of a mess with my documents, totally my fault. But Joshua from customer service was just amazing. He went out of his way to help me sort everything out. Took extra time, explained things clearly, and got me back on track like it was no big deal. Honestly, I've dealt with some pretty lousy customer service before, but Joshua was a breath of fresh air. It's rare to find someone so dedicated and helpful. Big shoutout to Joshua for turning a stressful situation into a smooth experience!

We're a small business with six employees, and the recent decision by the company to terminate our workman's comp insurance caught us off guard. Despite our clear explanation that we don't provide the service they claimed, their underwriters insisted without room for discussion. It's disappointing to see our hard work met with such treatment. Considering this experience, it's advisable for others to consider alternatives, as such unexpected decisions can negatively impact businesses.

Got in touch with biBerk to sort out insurance for our startup and ended up with Justin handling our case. What a breath of fresh air! Justin was on the ball from the get-go, super helpful and fast. He kept us in the loop all the way, answered every question we threw at him, and just made everything smooth and simple. No hassle, no fuss. Seriously, if you're looking for solid insurance and top-notch service, Justin and biBerk are the way to go. Highly recommend.

I had such a great experience with Ashley! She really knows her stuff and was super patient with me. I bombarded her with a ton of questions, and she answered every single one without making me feel rushed at all. It's rare to find someone so professional and thorough these days. You can tell she genuinely cares about helping customers, and that makes all the difference. Ashley is definitely someone you'd want on your team. Thanks for everything, Ashley!

I recently had to sort out some insurance stuff and ended up chatting with Vince from biBerk. Honestly, the guy knows his stuff. He walked me through everything, answered my million questions with patience, and really seemed to care about getting things right for me. He's not just good at his job—he's exceptional. You can tell he takes pride in what he does. If you need any insurance help, Vince is your guy. Can't recommend him enough.

I had such a great time working with Justin Oliver at biBERK. He really made the whole process of getting business insurance so easy to understand. Justin was super professional but also really approachable, which made asking questions feel totally comfortable. He really went out of his way to find an affordable insurance plan that worked for me. If you're looking for business insurance, talking to Justin at biBERK is the way to go!

Man, feels like a scam to me. At first, they showed a super cheap price, which looked great. But once I got into the policy, the cost just skyrocketed. I added another vehicle and upped my coverage, and suddenly my monthly went from $700 to $4500. That’s insane! How can anyone afford that, especially if you're just starting out with a business? The whole thing seems really sketchy and unfair. I wouldn’t recommend this to anyone.

My experience has been deeply frustrating and disappointing. I attempted to add a driver to my policy, a seemingly simple task, but it has taken over 10 days, and they have consistently failed to follow through on their promises. When I reached out for assistance, I faced long wait times in a queue with little hope for a resolution. As a small business owner, their lack of efficiency and care for my time has been disheartening.

Appalling experience with this company! Assured post-policy purchase that I could obtain an employee-listed certificate of insurance. Following a hefty $5,000 payment, the fourth representative revealed it wasn't possible—a crucial deal-breaker for our work. This vital information was concealed pre-purchase, leading to a regrettable policy acquisition. A colossal waste of time and a major inconvenience.

I’ve been trying to reach Premium Support for ages now because they told me I had to submit some document right away or my premium would go through the roof. But no matter how many times I call, I can’t get anyone to pick up, not even the guy who sold me the policy. This whole thing is driving me crazy. Seriously, the service is just terrible. Feels like I’m shouting into a void. Such a nightmare.

This business insurance company appears promising on paper, but my experience with Jazman Foard's customer service has been deeply disappointing. The gap between expectations and reality is stark, leaving me questioning the company's actual commitment to customer satisfaction. There's a considerable need for improvement in their service delivery.

This was my first time buying business liability insurance and I didn't know a thing about it. Justin Oliver was great. He answered all my questions, and helped me understand the kinds of situations where the insurance might be useful. I did get a quote from another company that had a higher price and was way more complicated. Thank you Justin!

I had to tackle this super important project for work, and Shay G. was a total lifesaver. She was so clear and to the point, and I swear, I could feel her smile even though we were just on the phone. It made a stressful task way easier. Shay, you’re amazing at what you do, and I hope you get all the promotions you deserve! Keep being awesome!

Justin Oliver probably saved our company. We were stuck in this really awkward transition, and things were looking pretty bleak. Justin stepped in and guided us through it with clear solutions that actually made sense. I'm not sure how to even begin to thank him enough. His help was beyond valuable.

Spent over 4 hours on hold trying to obtain a certificate of insurance, only to receive no response. The audacity to boast about being "Backed up by Warren Buffet" is laughable. Avoid this company, especially for commercial insurance needs. Absolutely disappointing experience!

Avoid this company. Awful customer service. My gear has suffered for over 2 months, no technician has shown up, and no one bothers to reply. Waiting times are unbearable. Customer service is terrible. They don't fulfill claims; they just keep taking your money every month.

Experienced a car accident four months back. Not my fault, but struggling to get the adjuster to respond to calls or emails. Service has been frustratingly terrible. Suggest looking elsewhere for a better experience.

I work for a construction company. We always need COIs for different management groups. Amanda Holl is there to help. She is quick and professional. Her patience with our tough customer is amzing.