JohnCootes.com

The ordering process with JohnCootes.com was initially smooth, but the delivery experience left much to be desired. Despite being at home, the bed was returned without any attempt, necessitating a follow-up call. Upon receipt, I had to navigate it upstairs alone, which was unexpected. More concerning was the discovery of missing parts. Despite multiple emails seeking resolution, there has been no response, leaving the bed incomplete and unusable. The lack of communication and incomplete delivery experience have cast doubt on the reliability of JohnCootes.com, making future purchases seem uncertain and potentially problematic.

So, here's the thing about this company: I've been waiting for ages for their customer support to sort out the missing parts I need. It's like pulling teeth trying to get them to respond. Plus, there's no manual in sight, and they didn't even bother to include a contact number. I'm on the brink of going to the Department of Fair Trading to get some action on this.

I'm not surprised by John Cootes' great one on one service. Last shopped at John Cootes 40 years ago. When found out they’re back, wasn't hesitant to do my Christmas furniture shopping. Again, they stayed to their word, goods arrived on time and with a pleasant delivery service of two great gentlemen.

I am not shocked by John Cootes Good one on one service. I shopped At John Cootes 40 years ago. When I heard they’re back I was not hesitant to do my Christmas furniture shopping. Again they kept to their word, goods arrived on time and with a nice delivery service of two great gentlemen.

The delivery delay of more than a week was quite inconvenient, and upon receiving the product, the color didn't match the advertisement at all. This was truly disappointing, and it has left me with a negative impression. I won't be considering another order from this company.

The pricing was budget-friendly, and the complimentary delivery was a definite perk. However, the experience fell short due to insufficient instructions and subpar quality. The low cost may be appealing, but it comes at the expense of clarity and product standards.

Great service. All stuff are great. Very professional and helpful. I only trust John Cootes and I recommend all friends to buy all furniture from John Cootes. Thanks to John Cootes.

This company is great. I bought something from them, and it works really well. It heats up the room quickly, and setting it up was fast too. Overall, I'm happy with my purchase.

You kind of get what you pay for, the price was really cheap, free delivery was great, but it ends there. Instructions were inadequate and quality was poor.

A great experience with this company, the item I bought works well and warms the room quickly, very quick setup too so everything is fine.