Orchard

I genuinely appreciate the website's design, layout, and friendly vibe. The product descriptions were quite accurate, and I had plenty of options for different phones with clear pricing! The time from when I placed my order to when I got my device was quite fair, and the "post paid" status of the order was an even bigger plus. I did a lot of digging into this Canadian company and was really struck by their background and values...one of the main reasons I decided to take a chance and buy my iPhone 13. It was fairly priced and the 90-day "no hassle" warranty was far better than other competitors. I was a bit let down with the Orchard's "buy" option. Their review/assessment process isn't really as simple as mentioned on their site, which caused us to not agree on the final amount for my device I sent them to buy. Maybe I'm too fussy about my stuff....I rated it higher than their evaluation, which caused a big drop in the offered price. We agreed to disagree - no problem for me, their method is their method so it didn't have to match my opinion. In the end, I was very pleased with my purchase and will return to Orchard next time I want to change my device. Minus one star for the buying process, but otherwise 5 Stars for the buying experience and product!

I've been a loyal customer of theirs for years, buying used phones since 2016. Initially, it was smooth sailing, but recently, my experience has taken a nosedive. They sent me a phone marked 'Good' with a noticeable scratch, yet during the return, they charged me for a screen repair. Customer service was a nightmare; within the supposed 90-day warranty, they questioned my return and guilt-tripped me. Their automatic system penalizes you for delays beyond your control, like slow shipping label delivery. Disappointing shift in quality and service.

Orchard has consistently proven to be my go-to choice for selling phones. This marks my 2nd or 3rd transaction with them, and each time, they outshine other Canadian competitors in terms of offering the best value for my device. Despite the 4-week waiting period, the payout is worth it. My iPhone 8, in excellent condition, fetched $241. Orchard's professionalism and efficiency make the process seamless, ensuring I receive a prompt e-transfer at the end of the listing period. Trustworthy and organized, Orchard remains my top recommendation.

I recently acquired a Samsung Galaxy S9 from Orchard, marketed as "Like New." Despite this, I encountered a setback when the phone arrived with an evident angular scuff beneath a cracked screen protector. Orchard, unfortunately, lacked a replacement but eventually offered a partial refund. Although they covered the $20 screen protector cost as credit for a future purchase, the overall experience left me unsatisfied with the promised condition of the device.

I really like my 'kind of new' iPhone, and switching from my old phone was pretty simple. My old phone is too outdated to sell, but I like the suggestions on what to do with it instead of just throwing it away. Your help is good, and I liked getting an email afterward to make sure everything was okay. Good job Orchard! We've bought from you before, and we'll keep doing it.

Delighted with my buy. The phone looks almost new! Good service, reputable company with skilled staff. Would buy again without hesitation. I don't like accepting cookies on sites I visit. I'd rather find ones that don't ask. I ignore sites that block content until I accept cookies.

Great choice of phones with varied memory and color choices. Placing an order was simple; delivery quick, just as they said. Phone matched the description - in excellent condition. Charger and cable provided. Battery life is good. Overall, a solid shopping experience.

The site is easy to navigate and simple to use. Their prices are fair. It's great that this is a Canadian business and they support reducing, reusing, and recycling with their goods. Shipping was quick and the packaging fit just right. Share with your friends! :)

Really like that it’s a Canadian company! Delivery was fast. Phone came in great shape and I feel good knowing I am not helping climate change and the issues in the Congo by buying gently used.

Dependable and quick service. Rapid shipping. Responded to all questions clearly and swiftly. Phone came well wrapped and in fine shape. A solid company for transactions. Would suggest.

Superb customer service. They're very reliable. I buy all my phones from them, always great condition. Anything wrong, send back for trade in. Got upgraded, free shipping for repairs.

Great service! Quick delivery as well! I adore the fantastic condition of the secondhand phone - you'd never guess it was used! It arrived nicely packed with a new charger too! yay!

Valu was fare... got wat I payd for... battary neer 80%, so although luks like new, will definitly need a replacemant battary soon...

Got package earlier than expected Phone in great condition Everything like in store without the inconvienience.